Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Glenn 6 Year(s) Old (does not count toward dealer score)
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Two years ago I attempted to buy a tC from Advantage and at that time they advised me that there were none available and if I ordered it I would have to wait six weeks. I contacted another local dealership and they had me one within a week. Then I tried to schedule a recall repair during a Saturday, during thier posted bussiness hours. They refused to give me an appointment because they said Saturdays were reserved only for those who purchase their vehicle from Advantage and no one else. Poor sales + poor service = poor dealership. This is not an isolated case I have spoke to many others with similar experiences. Glenn
Ken 7 Year(s) Old (does not count toward dealer score)
[edit]
I really disliked my buying experience with this dealer. Salesman Jeremy was very knowledgeable about product but the dealership lacked any inventory and respect for the customer after the sale and the service department is a joke. If in the market for a new scion check out Fannin Scion in Ashland (606)929-9000 and avoid being taken advantage of.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Advantage Scion
Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Inventory Level
Facility Quality