Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
2k8_tc_guy (1333) 4 Year(s) Old (does not count toward dealer score)
I went here to buy my 06 xB, a mgr i worked with said that her bro was scion mgr, so im like yea cool i'll swing by, and Romy was real cool about everything showed me around the lot showed me his xB's and was really informed about everything, started showing me all the different things and different possiblities with the xB's and tC's and so on... well none the less i got he xB there... and i went back after i got my tC and found out that Romy was leaving :( but he got replaced by David. Davids a good guy, hes straight to the point, doesnt try to get you to buy unnessary things and just wants you to get inot a car you would enjoy, he keeps in touch with you afterwards letting you know what things are happening and so on... overall Alamo Scion is a good place to go... ask for David, tell him Leo sent ya, i go over there so much he knows who i am lol ^_^ he sold me my bsp 08 tC... and i still go back over there just to chill... oh and they also have free bbq on saturdays lol
DieLow (7) 8 Year(s) Old (does not count toward dealer score)
been through a lot of cars and a lot of dealers... and Shana is the best. she isnt pushy, she doesnt talk up a storm, and shes very humble. my mom and my grandma were very impressed on how she treated us. i was in a search for a TC and she was the only one out of all the other toyota/scion dealers that kept me informed (she would actually call me instead of me calling them). the car came in a couple of days early and she got me in and out with my new car quick! Shana not only treated me like a human being but also as a friend. if your in the process of buying a new car... go see Shana!
Thanx so much Shana from my family and especailly me!
Sherman
todd 8 Year(s) Old (does not count toward dealer score)
[edit]
I called ahead of time before stopping by and spoke with Abel. He told me to ask for him when I got there. My friends and I pulled up and it took 10 minutes for someone to come out to greet us and we were the only ones on the whole lot. Some guy finally came out and I told him that Abel was expecting us. Able came out introduced himself and then passed us off to some guy named Bradley. My friend asked to start the car so that he could here the stereo and Bradley said that he couldnt because the keys weren't in the car. My friend said "no kidding, there are other dealers we can go to." Bradley finally went in to get the keys. I had a pre-approved loan and I was ready to buy, but the whole time we were like some punk ass asian kids. The whole experience was unacceptable. There was no way that I was going to pay these guys salary. DO NOT GO HERE!!!!!!!!!!!
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Overall Rating
First Impression
Inventory Level
Facility Quality
