Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
alleged (0) 7 Year(s) Old (does not count toward dealer score)
I had been disappointed with this dealership in the past when shopping for Toyotas, but they had a car in stock and my wife had her heart set on a Scion xA, so I relented and went ahead to buy the car here.
The salespeople lied to us repeatedly over several minor issues and now there are delays on their end in getting the car registered. It's already two days after I've paid them and they're still making excuses as to why the car is not ready for delivery.
Broken promises, untrustworthy staff. I should've waited an extra week and gone with a more reputable dealer.
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