Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
smoke20 (5) 7 Year(s) Old (does not count toward dealer score)
This was definitely the best dealer experience I had out of all the Scion dealerships I went to by far and also the dealership I bought mine from. I had to give them a low first impression and quality score because they are under construction and everything is torn up. It took about 20 or so minutes for someone to talk to me, but after that everything went great. They had a pretty big inventory, well as for xB's go. I ended up getting the exact color I wanted and it just came off the truck so it had all of 2 miles on it. Just make sure you talk to Allen there, he is one of the coolest and most knowledgeable salesman I have ever encountered. I ended getting the car for a lot less than I expected and they gave me a great deal on my trade in.
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Overall Rating
First Impression
Staff Attitude