Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
strong (0) 4 Year(s) Old (does not count toward dealer score)
Excellent dealership to work with. In the current economic climate, Image is Nothing. Attitude is Everything. What Bill Penney Toyota knows that a lot of dealers and a lot of good managers forget is ATTITUDE: If your people think you are going to succeed, then guess what - you probably will. If your people think you are going to fail, then guess what - you probably will.
Joshua W. 7 Year(s) Old (does not count toward dealer score)
[edit]
E-mail me if you want the whole story. This was the Scion from HELL!! Bill Penney got it ALL wrong, cost me over $3,000 in losses! They refuse to do anything about it! Currently beginning legal action.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Bill Penney Scion
Overall Rating
First Impression
Staff Attitude
Facility Quality
