Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
djmajin (23) 7 Year(s) Old (does not count toward dealer score)
I called the dealer and asked for a Silver tC and was told its in stock.
when i get there its chaos and there are just way too many people around, very impersonal
I finally see the car and decide to take it
I start some of the paperwork and the dealer comes back and says the car is sold. I wasnt too happy but that cant be helped
I placed the order and was told that the car would take 2 weeks
it arrived on july 25th and i went to see it the next day.
Turns out they typed the correct color but wrote the wrong color code. so instead of silver i got Flint Mica. i really didnt want to wait any longer so i settled.
For the financial portion of the deal I had done my homework and printed out everything i wanted on the car. Days later I went to go see if the car was ready. They put an 05 radio in my 06 and forgot to put in half of the things i ordered. I wasnt offered any compensation for the errors, only that the car would be delivered to my house.
I dont reccomend
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Overall Rating
First Impression
Staff Attitude
Inventory Level
Facility Quality