Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Marie 6 Year(s) Old (does not count toward dealer score)
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I called in and a salesman named Mike answered. He was very knowledgeable on the phone so I told him what I wanted and we set an appointment. When I got there he had the xB cleaned and ready to drive. I loved the ride and when we got back we went in and finished it up!!! I am now the proud owner of a 2006 Scion xB in white, I would recommend Mike McLaughlin to anyone I know and even those I do not know. My experience there was awesome!!!!
xnevergiveinx (2) 8 Year(s) Old (does not count toward dealer score)
well, i have delt with brunswick toyota before. i had a recall done on my corolla and i was not impressed with the service. this time i went to brunswick scion around 7pm. my mom and my friend and i stood around in the showroom for at least 15 mins before someone helped us. not cool. they had plenty of people working, but everyone was busy doing their own thing. so finally tony helped us. he went with us on the ride, i didnt like that, because he didn't tell me much during the ride, so there was no reason for him to be there. all he told me was where to take turns and answered some of my questions. the only brunswick scion had was a decent amount of scions available, including 2 rs1.0's i have only heard bad stuff about brunswick scion from my friends, and now i see why.
BuckeyeCase (50) 8 Year(s) Old (does not count toward dealer score)
Came in to test drive an xB and a tC. Ended up leaving with a tC 3 hours later. Adam (sales person) and Chris (sales mgr.) were both easy to deal with and pretty knowledgeable. Overall I'm satisfied with the experience and would recommend the dealership to anyone.
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Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Inventory Level
