Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
LJsTC (15) 8 Year(s) Old (does not count toward dealer score)
I was very impressed by the staff of Carson City Toyota Scion. Trini made it easy and painless. He would answer all the questions that I had and make sure that I understand everything that he was telling me... When it came down to the paper works of buying to car , he broke everything down so that I wouldn't feel uncomfortable about buying a car. Since I was a first time buyer all the steps of buying a car was new to me. The way that I was treated by everyone in that dealership was great... I would buy my next car from Carson City Toyota Scion and I would recommend it to everyone.
jeff
DStewart (71) 8 Year(s) Old (does not count toward dealer score)
Recieved excellent attention and service from this dealer. I highly recommend them to anyone in the area looking to purchase a new Scion.
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Overall Rating
First Impression
Inventory Level