Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
MrGadget (0) 8 Year(s) Old (does not count toward dealer score)
I shopped around at several local dealerships for over a month. When the numbers/service was totaled, I ended up buying Sep 2004 from Tommy at Charles Toyota. I got an honest deal (on my trade), top notch sales service, and no baloney that some of the other dealers tried. I will recommend Charles Toyota to anyone who is looking for a Toyota or a Scion, and if your going, ask for Tommy, he knows his stuff.
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Overall Rating
First Impression
Staff Attitude
Inventory Level