Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Jeff Sasser 7 Year(s) Old (does not count toward dealer score)
[edit]
Just wanted to let anyone know that if you are in the market for a new Toyota, Scion, or Ford go see Kent Moyer the sales manager. I just traded in my 04 xB and got an 06 RS3. I must say this was one of the best car buying experiences I have had. Mr. Moyer and his staff are very knowledgable and friendly. A++++ all the way. Give 'em a call, I am sure they will impress you with their customer service.
TA2DBOX (69) 7 Year(s) Old (does not count toward dealer score)
I just want to say that dealing with Kent Moyer was a great pleasure. Cloninger Scion should be very proud to have him on staff. He made the whole car buying deal go with ease. The staff was very friendly and the facility was very nice, A+ all the way. But Mr Moyer was a step above, very friendly and very knowledgable in cars, especially Toyotas and Scions. Thanks for everything Kent. Hope to do more business with you in the future.
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Overall Rating
First Impression