Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Bryan Kroeckel 3 Year(s) Old (does not count toward dealer score)
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The Service was great. They helped me pick out the best features to make me happy. They got the ball rolling on all of the service I have had done to my car. And everytime i walk back in they are just as friendly as they were the first time. I am more then satisfied with the service i have recieved.
Alex 4 Year(s) Old (does not count toward dealer score)
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I bought my car today and i was really happy with the service i received and the help that all of the staff gave me and my family. we have been loyal customers for many years and we will continue to be.
Cynthia Rosa 5 Year(s) Old (does not count toward dealer score)
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The most pleasant car buying/dealer experiance I have ever had. Alex took great care of me from the moment I walked in and answered all my questions and addressed all my concerns; took me for test drives and made sure I was comfortable and happy. Anthony and Odie worked with me to get the financing I needed on my 2008 Scion XD and everyone was amazingly friendly, honest and helpful. I could not have asked for a better car buying experiance. I am very pleased and highly recommend Crystal over ANY other dealship in this area of NJ. I have read many great service department reviews about Crytal as well. Top notch dealership. Great, no pressure, honest experiance and salespeople. Props to such a GREAT TEAM!
Jessica Goger 5 Year(s) Old (does not count toward dealer score)
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Everyone was very helpful. I got what i wanted at the price i was looking for. Thanks to Anthony now after my payments are made the car will be mine. Thank you so much. Anyone looking for a new car go to Crystal Auto mall! you will not be sorry
Andre 5 Year(s) Old (does not count toward dealer score)
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Pleasant atmosphere. Free food. Dedicated and genuine employees. Overall I had a great experience at Crystal Scion. I love my new car and hope to come back soon and upgrade my radio system, rims, etc...
ERIK 5 Year(s) Old (does not count toward dealer score)
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!!WOW!! - What else is there to say. At Crystal Scion, purchasing a new Scion could not have been easier. The expert staff and excellent service exceeded all my expectations. I have purchased many cars before, and this was by far the easiest and best experience. Everything is explained in full detail. I highly recommend making a purchase here.
Barb 6 Year(s) Old (does not count toward dealer score)
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We just picked up our new tC. The car is GREAT!! Anthony and Ryan were also GREAT! Don't even think about buying a SCION from any other dealer. Crystal Auto Mall is fair and honest and very friendly and not intimidating at all. Enjoy you new SCION from Crystal.
Jim O. 6 Year(s) Old (does not count toward dealer score)
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My experience at Crystal Scion was as painless and stress-free as possible. Anthony and John really made buying my xA a breeze. Courteous, knowledgeable, and whatever word describes going beyond the call of duty are words that are applicable to Crystal Scion. Both Anthony and John stayed late on a Friday night to help me get the right xA for me. Can't recommend this place enough! And I LOVE my xA! It makes driving a joy.
Anthony 6 Year(s) Old (does not count toward dealer score)
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Those guys over there, Anthony and Ryan, really hooked me up... from the rims and modifications I wanted all the way up to the warranty that fit my personal driving 20k/year. It was like I was hanging out with friends while I was buying my car. No pressure and they knew every answer to all my questions. Anyone who is shopping for one, trust me you will not be let down.
Alex C. 6 Year(s) Old (does not count toward dealer score)
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I'm so glad that i went the extra mile to go all the way to Greenbrook, NJ. Anthony was a big help with everything and I got my tC in about 2 weeks. There was no pressure, he explained everything as many times as he had to till it was all clear. I always hear about dealers always trying to push a car on you and always trying to make you spend a couple of extra bucks like it's no big deal, that did not happen at all with Anthony.
I experienced other Scion dealers trying to rush me along to make a decision quickly, I guess because of the pure pricing on Scions they don't make much money for themselves, even the dealer at Autoland just straight up went to another customer looking for a used car! I'm glad Anthony was able to help me out, and finally get me into the car I've wanted for a couple of months.
I highly recommend Crystal Auto Mall and Anthony Rendine for any of your Scion needs.
SylentAngel (65) 6 Year(s) Old (does not count toward dealer score)
This was my first time buying a new car. I had been driving a beat up 1997 Mercury Tracer since I started driving. I headed to the dealership and the first salesperson (Sean) wasn't a big help. He took me out for a test drive and that was pretty much it. I came back the next week and I was met by my salesguy Sam at the door. He was courteous and made buying a car actually enjoyable. I was also helped by Ryan (sorry i don't know the last name, I always called and asked for Ryan in the Scion Dept, lol) and he was also a big help and added to the enjoyable experience. I put down my deposit and awaited the arrival of my fresh-off-the-boat new Scion tC. Luckily for me another lady cancelled her order for the exact car I was waiting for so I got a call 5 days in advance saying I could pick the car up TODAY! I spoke to Anthony about my financing and to sign all the paperwork and he was an absolute JOY. I definitely recommend this dealership to anyone looking for a Scion in the Central NJ area.
Jill 7 Year(s) Old (does not count toward dealer score)
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This was my first time buying a new car. Anthony was a huge help! He explained everything carefully, and made me feel very comfortable. Lucky for me they had the tC I wanted in stock and ready to go. Both Anthony and Mario made the process of adding on my extra features easy and painless. I went to several other dealerships and was unhappy with the level of customer service. I would highly reccommend anyone looking for a SCION to check them out!
fvd518 (0) 7 Year(s) Old (does not count toward dealer score)
Anthony & the rest of the guys were amazing at Crystal. They definitely made purchasing my tC an easy and nice experience. I'll definitely be coming back to Crystal if I ever need to in the future, even though Anthony is a DEVILS fan. [Almost left when I found that out!] -=) Other than that, WONDERFUL!
Jon 7 Year(s) Old (does not count toward dealer score)
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This dealer is way over the top. He would not listen to what I wanted in the car and was very demanding that his shop was the only one who could provide the same level of service. In the end they pushed us away and we went with another dealer. In addition the group didn't even have any of Scions in stock we were looking for.
jessegreen (0) 7 Year(s) Old (does not count toward dealer score)
I went to Crystal Auto Mall to purchase a scion tc. They didn’t have one in stock so I had to order one. They were great. I got the exact car I had wanted and they made sure it was there the day they said it would be there. They even worked with me to get a good deal. Anthony answered all of my questions and more. Anthony and his team were very knowledgeable and made me feel very comfortable while at the dealership. All of the guys at crystal auto mall were awesome. You won’t have to be nervous at all about buying a car from them. I felt like I was there with some of my best friends. if have never met salesmen that were so nice n unselfish. I never thought buying a car would be so easy and unstressful. I highly recommend going to Crystal Auto Mall and talking with Anthony and his staff.
Ray 7 Year(s) Old (does not count toward dealer score)
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Anthony and his team did an outstanding job. They made me feel at home and had all the answers to my questions. Very professional team and friendly team. I would recommend everyone to buy their car here.
Megan 7 Year(s) Old (does not count toward dealer score)
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I was very interested in the Scion TC. When I went to Crystal, I felt that the salesmen were very helpful and not pushy. Thank you so much for assisting me on getting a great car!! I love it and I'm so happy that I chose it. Anthony and Ben were great to work with and I will definitely go back. :-) Megan
Joseph Crystal 7 Year(s) Old (does not count toward dealer score)
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I went to two toyata dealers before the Crystal Automall, and was fed every line in the book. I had salesmen try to pressure me into buying an Xa with over $1,000 in options I didn't want Then I went to the Crystal Automall before giving up, and not only did they not try to pressure me into a car I didn't want, but had a car that was almost a perfect match to what I was looking for due in that week.
There was a slight hiccup with the financing and installation of a dealer option. They quickly sorted everything out before I took delivery of the car. All options were included as promised.
All in all, it was a very smooth and (with the exception of the other dealers) a relatively low stress experiance.
Jennifer 7 Year(s) Old (does not count toward dealer score)
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I had a great experience at Crystal Scion. Im glad I didn't get my car from the first dealer I went to. Everyone at the dealership was attentive, kind and polite. Angel was very helpful, and Rich the SCION GUY made buying a car a fun time. He worked with me until I was completely saitisfied. Rich is detail oriented and has a strong knowledge of all the Scion models, ranging from specifications to accessories. He will keep you smiling throughout the entire sale! Overall, it was a great experience, he's hysterical!!...great sense of humor....you can't find a better salesman than Rich. You will never buy a car from anyone else again! THANKS SO MUCH RICH I LOOOVE MY tC!!!!!!! :-)
azurepearl05 (4) 7 Year(s) Old (does not count toward dealer score)
I was very impressed from the moment I walked into the dealership. I was greated by Zaneta and she showed me a tC right away. The overall experience was great, Rich and Zaneta knew their scion's, the atmosphere was friendly, and I even got to bugg out with the both of them.. it's highly recommended that you go pick up ur scion through them. -Tonya
Nicole 7 Year(s) Old (does not count toward dealer score)
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I'm very glad I decided to get my tC at Crystal. Everyone was really friendly and nice. Not only is rich very kind, he also has a great sense of humor and made me laugh during visits. Thanks for all your help!
Lauren 7 Year(s) Old (does not count toward dealer score)
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I ordered the xA Special Release for 2005. I expected to wait at least a month or more for my car to arrive, but was surprised and pleased when I brought it home a week after ordering it.
Excellent service from first meeting through the end of the buying process.
Karl 8 Year(s) Old (does not count toward dealer score)
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This was my second purchase from Crystal Toyota. To get there, I drive past three other dealers which are closer. This fact is testimony to the quality of service I received by Rich and Giovani. They made my purchase easy, swift and comfortable, with no pressure, yet responded to all my questions and concerns. That's what makes me a devoted fan of the team at Crystal Toyota.
Ed (13) 8 Year(s) Old (does not count toward dealer score)
Thank you Rich and Ryan for the hassle-free purchase. If the weather wasn't so crappy right now I'd be driving my xB Release Series 2.0 instead of writing this review hahaha
This is not the first time I've dealt with Crystal. My brother Jose picked up an xB two months ago and his first new car buying was experience problem-free. He also posted a review here.
I'm a technician at a luxury car dealership,we do have an affiliate Toyota/Scion dealership (absolutely no affiliation with Crystal) but they will never ever get my business again! I had a horrible experience buying a Tundra from them, I couldn't even imagine what kind of problems would arise if I went there for my Scion. My experience with Crystal Scion was the total opposite:no BS,no problems, just great customer service.
Thanks again Rich and Ryan! When the next-gen Toyota Tundra comes out I'll be paying you guys a visit (Ryan is skilled at both Scion and Toyota product lines)
Stacey Henry 8 Year(s) Old (does not count toward dealer score)
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Wow! I've never been so impressed with a dealer as Crystal, and salesmen as knowledgeable and - yes - funny - as Rich and Anthony! I already knew which xA I wanted, and in what color (Black Cherry Pearl), and I was helped immediately by Rich and Anthony, who made the whole financing process quick, painless, and hilarious with their anecdotes and one-liners (while still keeping it all very professional!). Excellent service, comfortable atmosphere, knowledgeable salesmen - what more could anyone ask for? :) Thanks, guys!!
Oh, and my new xA is SWEET!! :D
brian samuels 8 Year(s) Old (does not count toward dealer score)
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Rich showed me direct attention and listened to exactly how I wanted my car to be and. I must say I would definitely buy from him again. I been to other Toyotas and Crystal knows alot about customer satisfaction.
loonee16 (0) 8 Year(s) Old (does not count toward dealer score)
Rich & Anthony couldn't have been nicer, they didn't talk to me like I was a customer they talked to me like a friend. Rich & Anthony were extremely helpful with everything. I felt like I've known them 4 years, like I was hanging out with friends. They answered every question I had about all the special features, accessories & everything else I wanted 2 put on it. They didn't make me feel pressured 2 get more or less either. I ordered the release series so I had 2 wait an extra couple of weeks, but Rich kept me up 2 date on everything, when it was coming in, where it was at that time, he called me 2 let me know everything that was going on, making my wait process alot easier & better. This was the best experience I've ever had in buying a car. Not only that, I still keep in contact with Rich & Anthony. So I got a great new car & made new friends. Oh & 4 those that pay attention, Crystal & Autoland R owned by the same person so they obviously work 2gether in getting all their cars
Daniel Coburn 8 Year(s) Old (does not count toward dealer score)
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Richard Kluse and the staff @ Crystal Scion deserve honors. They bent over backwards trying to make my purchase experience a pleasurable one. I stumbled into their dealership just nosing around while my Dodge was being serviced and 3 hours later ended up driving a new 2005 Scion XB home after trading my Dodge. Everybody's going NUTS over my NEW crazy TRUCK. I'm very HAPPY. Thanx Guys!!!!
Dude, Rich is the best, I wasn't sure what to do or how to do it, and he helped me all the way, and put me in a hooked up xb. It's without a doubt the best car I've ever owned. I tell everyone about Rich, I say u need a car, go talk to Rich! As a matter of fact Rich just sold my fiance an xa and she loves it. Thanks for all of your help Rich!!! Carl T. Schottman
Leigh Veres 8 Year(s) Old (does not count toward dealer score)
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Crystal Auto Mall was very clean and the staff was friendly, welcoming, and helpful. My fiance bought a scion xB a few months back and I thought Rich and Gee were so great when it was my turn for a new car my only thought was to go to them. I love my scion xA and Rich went above and beyond to help me . I find him to be very personable and accommodating. I have recommended Rich to all of my friends and family. I am looking forward to future purchases. Thank you Rich and Gee!!
Sweety 8 Year(s) Old (does not count toward dealer score)
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There is only one word to describe Rich--AWESOME! This was my first time ever buying a brand new car and he was very helpful. He made me feel extremely comfortable. He was very knowledgable about Scions. He answered all my questions and put me in a vehicle that suited my needs. I LOVE my new xB! If your looking for a trustworthy dealer and a hassle free car buying experience go to Rich Kluse at Crystal Auto Mall in Greenbrook, NJ. Thank you Rich for everything :)
Rachel 8 Year(s) Old (does not count toward dealer score)
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Crystal Auto Mall is the best. Everyone there is so friendly and helpful, and I wouldn't go anywhere else to buy a Scion. My Scion tC is my first car, and I am very happy with it. Waiting six weeks for it was definately worth it, because I chose one of the most rare kinds, a white manual. I would definately reccomend my friends to go to Crystal Auto Mall for their own Scion. Thanks, Rich!
Jose Celo 8 Year(s) Old (does not count toward dealer score)
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2 thumbs up goes to Crystal Scion! Richard, (the Scion Manager) was exceptionally helpful on making sure that my first new car buying experience was nice and easy! He explained everything well and made sure I understood all the new-car-purchasing-jargon fully. He even gave me a little lecture on getting my credit into gear!
The xB that I purchased wasn't in stock the day I stopped in but Richard was able to locate one to my EXACT specifications and have it available to me in less than a week. Once we finalized everything Richard was very eager and helpful to show me around the car and made sure I was able to leave the lot with confidence. =)
Thanks again Rich!
So if you're in the market to purchase a Scion and located in the central NJ area - or even outside of central NJ - and want a good, painless experience? Go visit CRYSTAL SCION - its worth the trip!
Eugene Kline 8 Year(s) Old (does not count toward dealer score)
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I had an excellent experience at Crystal Scion. As soon as I walked in the door I was helped. I didnt feel as if I was being pressured into any deals. We talked about the safety features and specs for for the Scion that I was interested in. I then started the application process. I wasn't sure if i would get into the deal but Rich set me up lovely!!!! He made my deal so that I had rims, springs, LoJack, and extended warranty all in my monthly payment. At Crystal, they work damn hard for their customers. There is no need to go anywhere else!
If anyone needs a Scion, you must see Rich from Crystal. He helped me with the purchase of my first xB. The reason I say first is because 3 weeks into owning it, it was trashed by a NJ state trooper.
After taking care of what I had to do first. I called Rich and told him and he has been helpful in helping me get another xB for myself. He will stop at nothing to make sure you get what you want whether it's a basic model or if you want it customized he can do it all. So for anyone who says that he's an ok dealer or, he didn't get you what you want. You must be on some shit.
Steve 8 Year(s) Old (does not count toward dealer score)
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The folks at Crystal were cordial and took the time to make certain my wife and I were happy with our new Scion Xb. In addition, the were really nice to my 5 year old son, who otherwise might have been bored to death with the car buying experience. Inventory could have been a better, but the cars are hot sellers, so we can't complain. Heck, we drove one out of the lot that we love. I give these folks a big "Nice Job!" And thanks for our new Xb!
UrBaN 8 Year(s) Old (does not count toward dealer score)
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I gotta give love to Crystal Auto Mall! I purchased 2 xB's which were not in stock. They had no problems getting the cars in and installing everything I wanted in them in a timely fashion. I did have one slight problem with a tiny scratch on one, but they immediately placed a service call and had someone come in and take care of it. I definitely recommend this dealer.
Megan 8 Year(s) Old (does not count toward dealer score)
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Crystal was one of the first dealers I visited considering the large selection. Someone greeted me as soon as I stepped out of my car. They were extremely friendly and no-pressure. Crystal was the first place I saw the Scion tc (that I immediately knew I had to have)In the following weeks I looked at a few dealers closer to home and being that none of them compared to Crystal (when we went to Dayton Toyota we werent even acknowledged)I continued to travel a half hour away to the only dealer that was helpful, knowledgable and actually had Scions on the lot to look at.
If you want a Scion go to Crystal and ask for Rich Kluse if you want to assure straight forward, no pressure and efficient service.
sciongirl81 (1) 8 Year(s) Old (does not count toward dealer score)
This was the worst experience EVER attempting to buy my Scion from Crystal. The "Scion Manager" messed up on my car not once, but TWICE! Waited two months only to decide to find another dealer. He even followed through and called my mother to "let her know" that the other dealer would never get my car and that I needed to stay with Crystal. Ha! What a laugh! Autoland got my TC in 2 weeks!!!
Dave Zielinski 8 Year(s) Old (does not count toward dealer score)
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Everyone at Crystal Scion was very helpful in helping me find a car. I am very happy with my Scion and thank all the guys at Crystal Scion, especially Rich Kluse, for all their help.
Pete 8 Year(s) Old (does not count toward dealer score)
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Crystal Scion is the best. They really help out a first time buyer. Rich knew everything about the car and helped me customize my tc just the way I wanted. The whole proccess was fast and informative and I couldn't be happier.
Lindsey 8 Year(s) Old (does not count toward dealer score)
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I love my tc. This was my first brand new car and i don't think i could've picked a better car to be my first and last choice. When i made my decision of what i wanted i went right to Crystal Auto Mall. My family has bought most of our cars from there. When i met Rich he made me feel comfortable right away. He first told me that it would take 7-8 weeks to get my car, he got it in 3 weeks. He made me his 1st priority. Rich absolutly holds Scion sales together. Anything that was wrong or i didnt like he fixed for me right away. The only problems that i have is Scion Service Dept... I made an appt. for my accessories to be put on my car. I brought my car to services and asked them if they could check my alignment because it pulls to the right (since my car was there already to have accessories put on it i figured they could just check it so i didnt have to come back) they told me i had to make another appt. for that. Which is ridiculous! When i went back to pick up my car to my surprise after all the work that had been done to it, it was not cleaned.. then i asked a young man in Scion sales to see if my license plates were in, he checked and said no they weren't there and i should get a card in the mail. Sure enough when i went home that same day i had a card in the mail saying my plates were in.. Rich was on vacation at this time and i know that if he was around none of this would've happened. Rich is a great salesman and im very happy that he was my salesman.
This truly has been the best year of my life. After waiting for proximally 6 weeks I got my Scion tC. Everybody at the dealer was extremely professional. Rich, the Scion specialist, was very knowledgeable considering such a new car; he was very upfront and always willing to help me every time I called to ask if the car came in. The first time I went to the dealer I didn’t feel any pressure to buy the car and when he kindly showed me the car I knew that was my baby! I’m 18 years old and I felt that I was being treated very maturely and with respect. When it came to buy the car Rich didn’t play games and was very honest. This is the 3rd car that we purchased at the dealer and every time we go we found the dealer, the salesmen, the staff, and the service department to be outstanding. Every time we take the cars for service we are treated very professionally and when we get the cars back they are always very clean. I recommend asking for Juan Pelaez and Rich when you go the dealer. Despite the long wait for my first car I was very happy with the whole process of buying my car at Crystal.
Tymeek 8 Year(s) Old (does not count toward dealer score)
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After a year of going back & forth to numerous dealerships and car lots, i must say that the Crystal staff made our decision much easier.. There was no pressures, no pestering phone calls, etc... They made us feel right at home.. Even after the purchase, all the staff still treat u as a valued customer. The impression was made from day one. Since my purchase, i would highly recommend to any & everyone to visit Crystal..
Rich, thanks for all the help!
starlet (0) 8 Year(s) Old (does not count toward dealer score)
This was my first experience buying a car on my own. I was dreading having to go to a dealership and meet with a "salesperson." I didn't want to be pressured into buying the car with all the special features and waranties. If you have that same feeling, then you should take the trip to Crystal Scion. The salesmen there are amazing! These guys are so great, I felt like I was hanging out with some friends, rather than "car salesmen." They are extremely professional and not once did I feel pressured into purchasing the vehicle or any of the special features. Of all the scion dealers my family and I contacted, and we contacted 5 in New Jersey, they were the first to have the tC in the color that I wanted. When we left the dealership, my father commented that of all the cars he purchased in his lifetime, this was the best experience he has ever had with purchasing a vehicle. I highly recommend going to see Rich and Anthony at Crystal Scion.
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Overall Rating
First Impression
Inventory Level
