Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
toxshox (19) 6 Year(s) Old (does not count toward dealer score)
This dealership was my second choice because I do have one that is less than a mile from me. Dan Porter Scion is 178 miles from my house, but the salesman (Mike Booke) had an xA for me to test drive and wanted to help me out. Admittedly he wasn't very knowledgeable about the car, but that is because they just started selling Scions. When it was all said and done Mike not only kept in touch and let me know when it would arrive, but he offered to deliver it to me on a trailer. I had only 3 miles on it when I got it. Talk about service!
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