Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Sherriest (0) 6 Year(s) Old (does not count toward dealer score)
Our salesman was great during the test drives, then got pushy and patronizing back at the dealership. Scion knowledge was low--didn't know the xB had traction control, thought that the xA comes with standard side airbags. When we said we were leaning toward the xB (without side airbags) he said "so you don't care about safety?" as just one example of the patronizing attitude. They didn't have the color we wanted so he said we could pay a couple hundred bucks to have one sent from another dealer. It's sad for Bend Toyota since we ended up buying both Scions at another dealership.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Dave Holt Scion of Bend
Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Final Impression