Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
kshortenbach (0) 7 Year(s) Old (does not count toward dealer score)
I would not buy another car from this dealership if my life depended on it! The customer service is HORRIBLE!!!! From day one to now, they have been terrible! When I got my car it had no radio, hubcaps and scratches and dings on it. I had to go back FOUR times to get it all dealt with because of their incompetence! And I still have scratches and dings on my car! I was supposed to get two plane tickets with the purchase of my car. I just got them in August after complaining since March (when I bought my car). And they expire in three months!! How useless. I complained about all of this and the sales manager rolled his eyes at me and walked away. My fiancé bought his xA (I have the xB) from Rudy Luther and had a great experience. I love my scion, but definitely not Denny Hecker's Scion! Do yourself a favor ad go somewhere else!!
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4/23/08 NOTE FROM DEALERSHIP:
I (Lani) am one of the Managers here at Denny Hecker Toyota Scion and I wanted to take a moment to comment on our store. We have completely altered our staff and our process to provide world-class customer service. In fact, we are currently rated number 1 in customer satisfaction in the Twin Cities. We apologize for the experiences these people had three years ago and want to encourage all Scion shoppers out there to give us another chance.
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Titaniumgt (3) 8 Year(s) Old (does not count toward dealer score)
I'm very dissatisfied with my experience at Denny Heckers Toyota in IGH,MN. My girlfriend recently purchased a 2005 tC from their dealership. We've had numerous problems gettin the car we wanted. The morning after we picked it up we found a 1 inch tear in the driver seat. She brought the car back immediatly the next morning. They said they would take care of it. It appeared that a tech or someone snagged something on the seat. Well she brought the car back yesterday morining to have the seat fixed. When she returned to pick up the car she found that they tried to super glue the seat back together. ??????? After she made a stink about that she left. on her way home she realized something was different about her CD player. When we origanally picked up the car it had a 6 disc in-dash changer in it. Well apparently someone "mistakenly" installed a 6 disc when this vehicle was supposed to have a single disc player. Now they will not give her the 6 disc back because "they are not willing to eat the $500" and they are telling us that we are lucky that they are even gonna replace the torn seat! (after we made a big deal out of it) .
I just feel that the customer service at this dealership is HORRIBLE. From day one we have had nothing but problems, but we kept giving them the benefit of the doubt. I highly recommend anyone in the market for a Scion to STAY AWAY from DENNY HECKERS INVER GROVE TOYOTA.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Denny Hecker Scion
Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Inventory Level
Final Impression