Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
JD511 (3) 7 Year(s) Old (does not count toward dealer score)
Purchased the xB from Downtown Toyota one day, then went to Jaremko Nissan the next and bought a new Titan Crew. The cars don't really matter in relation to the dealerships, but the service and attention was like night and day; the Scion dealer wanted to sell a toyota, not a Scion. The Nissan guy was very informative, and cooperative. Follow-up after each purchase was again different; Nissan contacted us within a week and asked how the vehicle was, any problems, etc. and I didn't hear from Scion until about 6 weeks later, then it was a manufacturer mailing, not from the dealership.
The good thing is I'd still buy another Scion; but the salesmen need to know more than the competition as well as the customer. I bought just a basic model because the salesman wasn't sure if the options I wanted could be installed or not.
Never been a big fan of imports, but the quality of the product and knowledge aforehand was a big advantage.
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Overall Rating
First Impression
Staff Knowledge
Facility Quality