Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Grandmomsteph (3) 8 Year(s) Old (does not count toward dealer score)
i walked in and met steve. i told him i wanted to talk about the scion xb. he was very knowledgeable & friendy. Said he was pretty new to the business but knew about the car. no pressure. asked i wanted to go for a test drive. i said yes. we got the car. i drove it. told him i'd call him back. when i called we made an apointment. he had most of the paperwork ready. i ordered the x b auto white. he said he'd get me a 2005 one in 7 to 10 days. he called every couple of days to say "not yet" on the 12th day he called. said it was in. went in the next night. 1/2 hr later drove away. the best car buying experience i'd had in 20 yrs.
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Overall Rating
First Impression
Inventory Level