Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
LVBoxman (48) 6 Year(s) Old (does not count toward dealer score)
I was kinda unfair in my first Report Eric worked hard to get me a better interest rate than what the credit union was giving me. I was so happy with the service there that I bought my second xB there. Salsa Red Kody did this sale I couldn't get an interest rate like I had with the first one but the wait was only two week I think. If I ever need another Scion or Toyota I'll be buying it there.
Sly_dawg19 (3) 6 Year(s) Old (does not count toward dealer score)
I went to Findlay Toyota/Scion and drove an '05 xA Manual. Joseph Watkins was my salesman. I told Joe I wasn't buying and he was ok with that. We drove the car for a few and then I took a business card and went on my way.
6 months later I came back. I wanted a 2006 Scion tC Manual in White. I put down a 300 dollar deposit and was told to wait 2 weeks. 2 months later I got a little angry. They wanted 200 more dollars and 4 more weeks.
2 weeks later I came back to get my money back and leave. The manager was the man who lied to me. I talked to Joe and he offered to see what they had in the stock. We drove to the warehouse to see what tC's they had and I saw the brand new 2006 Flint Mica Scion xA Manual. I fell in love again. I got out of the '04 xA and into the new '06 xA with a $50 drop in payments and now 0 miles. The worst part about this? I was screwed out of my keyless entry and was lied to. Other than that, it was an OK experience. Good dealer, just keep an eye out.
Robert 8 Year(s) Old (does not count toward dealer score)
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Findlay Scion is by far the worst dealership I have ever been to. Everything from start to finish reaked of deception. From the moment I walked in, I was preassured to buy a more expensive Toyota vehicle. When they finally realized I was only interested in a Scion tC, they sent me a manager who offered me rebates to earn my business that day! I know there are no rebates for Scion, so I know they were trying to lie to me just to make a car deal. Never, ever buy from Findlay Scion, they are nothing but liars and theives!
Very good and fast serrvice, but they could've got me a better deal! They were very attentive, though and I always appreciate that. I do recommend, just talk them into getting you better payments and I think they'll do it. (I was just anxious to get the damn car. :))
Rick 8 Year(s) Old (does not count toward dealer score)
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awesome transaction 2 hours start to finish.
Manny Medellin 8 Year(s) Old (does not count toward dealer score)
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I like the service I got before I bought the car. but after it was kinda like thanks now good by but I think thats how it is everywhere.
tber52 (8) 8 Year(s) Old (does not count toward dealer score)
I ordered an xb abobut 2 months ago. He said it would only be about a week to order. Never told me about a deposit or anything. A week later i called and he said i needed a deposit, so i gave him one. He said about two more weeks. so two weeks go by and i call him, leave a message, and guess what he doesnt call me back. finally once i get a hold of him he says only one more week. well now its two months later, he hasnt returned any calls.
Taylor (6) 8 Year(s) Old (does not count toward dealer score)
I drove over there to simply test drive the xB (because at the time, my dad was planning on getting me that) and I thought that I should test drive a tC just for kicks. I got Mauricio, and he knew fully well that I wouldn't be buying within a few days, as well as me possibly buying from somewhere else. He took me on a test drive in both vehicles, and showed me all the cool things that you can do and he let me really see the power of the two cars (power in an atx xB? lol), and the handling of both. I feel bad, because my father says he won't buy it out here in Vegas. So for all of you who will buy it here in Vegas, def. go see him! It was nice to meet a salesman who knew more about the car than I did.
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First Impression
Staff Knowledge
