Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
rgainey (0) 6 Year(s) Old (does not count toward dealer score)
I was very pleased with the way Florence handled the sale of my new tC. I thought that trading my old car would be difficult but they made the whole process very easy.
I will be sending my friends to buy from Florence.
rlg794@yahoo.com
badbasic 6 Year(s) Old (does not count toward dealer score)
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I went to their show/meet this past week and was very impressed with all that happened. It was refreshing to see that a dealership cared enough about their customers after the sale of their car than just to sell them something and then get them off the lot so someone else could get in. Good job, Brian.
Kendra 7 Year(s) Old (does not count toward dealer score)
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I just brought an xB, actually my husband surprised me with the purchase of a Scion with all of the features that I was looking for in an inexpensive vehicle. I love my xB! I was very hesitant at first , because I was skeptical about driving a four cylinder that was so low to the ground, but after seeing the features and the great customer service from Liz and Brian I couldn't resist. I was completely surprised that my husband set everything up for me and then called me to the dealership to look at an xB, so to my wonderful husband I love you and I'm still going to drive your truck when I want too! Two big thumbs up to Liz and Brian for the great customer service. Brian made sure I was happy with my xB by ensuring that the tire was replaced and he always has a smile to share with me and my family when we see him. The customer service definitely helped in making the decision to buy my xB.
I was very pleased with the purchase of my new tc. Mike Root and Brian Laurent both were extremely helpful and full of knowledge. Both gave me tons of help and answered every question I ever asked.
This was my first vehicle and the sales staff at Florence Scion made me feel right at home. I enjoyed my experience a great deal and would recommend Florence Scion to anyone. They worked very hard to get my payments within the range that I needed them to be, which was considerably low for a new car. They hung in there with me and got exactly what I needed. Thanks Florence Scion.
Rosemary 7 Year(s) Old (does not count toward dealer score)
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When I entered the dealership I was met with a smile and how may we help you, from all of the staff. Our sales person Les was wonderful. Les went over every detail with us always providing answers and a smile the whole way thru. Les, you are wonderful and the whole experience was great. I have purchased many Toyotas over the years. The Professionalism of the staff, dealership is first class. The entire staff provides service excellence to the highest. I must say the reason we went to Florence Toyota was also due to the wonderful service dept. and Paul Stuart., who has provided service to our Toyota Tundra. I have taken our truck in and the work has always been excellent. Les, I love my Scion this dealership should be awarded dealership of the year.
Courtney 7 Year(s) Old (does not count toward dealer score)
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Although this was not my first buying experience with Florence Toyota/Scion, I was equally impressed with the service given by Brian Laurent and Eriche Brown in the purchase of my 2006 Scion tC.
After drving a Toyota Celica for five years, I was told the Celica's were being discontinued. I began looking at the Scion tC and upon driving it, knew this would be my next purchase. Brian and Eriche have been very helpful and are very knowledgeable about this unique car.
I highly recommend Florence Toyota Scion to anyone seeking exceptional customer service and a friendly sales staff. Thanks guys for a great experience!!!
Jessica Costas 7 Year(s) Old (does not count toward dealer score)
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Brian worked hard on mine and my husband's behalf. He was willing to go the extra mile and made this experience as easy as possible. We appreciate his willingness to help and knowledge answer any questions we had.
Casey 8 Year(s) Old (does not count toward dealer score)
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When I first arrived at Florence Toyota Scion I had little to no knowledge of the Scion xA that I had my eye on. With the help of Johnny and Brian I had all my questions and more answered. The boys even went above and beyond the call of duty and went out of their way to make sure that I got the Scion that was perfect for me and just in my price range. I never knew purchasing a car could be this easy. Brian and Johnny are some of the coolest guys that I know and I know that if I have any questions about my xA they will answer them. Thanks Johnny and Brian..its been fun. I'll be back to check in.
FELECIA YOUNG 8 Year(s) Old (does not count toward dealer score)
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Florence Scion was a pleasure doing business with. Brian was very helpful in and informative. He certainty knows what he is talking about when it comes to scions. I could go to him with any problem and I knew I would be getting the correct information. I had to have my car brought in from somewhere else because it was not available at the Florence office, which I thought would be a problem. He had the car shipped in and ready for me within a week. I got exactly what I wanted in very little time and all transactions were smooth and quick. After buying my first car and the problems I had with that I really dreaded the idea of doing it again, but because of the courteous and expedient nature of Florence Scion this experience has changed my feelings about buying a car. I can’t wait until I buy the next one. Thanks Brian and Florence Scion for all your help and kindness. I can’t wait until the next time we do business. Continue coming out great cars. My XB rocks, I will enjoy it for years.
D Altman 8 Year(s) Old (does not count toward dealer score)
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We had a good experience with Florence Scion. Brian was great to deal with and Robert was helpful as well. We were treated well. I had initially wanted a white xB and Brian had offered to get one in for me early, but I ended up getting a blue one instead with the features I wanted right there in stock. :)
My xB just recently celebrated its First Birthday! And guess what Brian, I finally have 5,000 miles on it. I use it to mostly drive round 'n round in Hartsville (work, shopping, home) it is a great city car. And what's really neat is that the gas prices go up and down many times before I even need to fill up. I've got the 5-speed manual so the mileage is great. My only complaint is I wish they had the yellow xB available when I got mine (mine is grey) I love the yellow.
xbscion2004 (4) 8 Year(s) Old (does not count toward dealer score)
I was in the dealership one evening at the time of closing for the parts dept. I went in there to pick up a 5.00 piece of japanese plastic and started actually picking with Bryan about cleaning out his display cases and ended up being able to buy just about all of the carbon fiber pieces except the gas cover both front and rear chrome door appliques. So I thought that was really cool of the parts dept and staff to just sell me what they had on display straight out no complaints or anything, but the parts manager was willing to stick around after closing actually a good time after to help me get what I needed/wanted but as far as cust. service and anything else you can think of they are a great group to do buisness with. My wife is still hounding me about a tC so hopefully she will be able to comment on the wonderful service here as soon as things settle down.
KPinkerman 8 Year(s) Old (does not count toward dealer score)
I was so impressed with Matt, Brian, and the Scion brand that after buying an Xb for my wife and kids I started investigating a Xa for myself. After much thought and comparison (just ask Matt) I decided on a Xa RS 1.0. I told Brian that if he could find me one that I'd buy it. So Brian started searching, and searching, and searching and I started waiting, and waiting, and waiting. Three long days went buy until I got the call. Brain found a Xa RS 1.0 that was available for immediate sale in Georgia. Needless to say I got the car I wanted thanks to Brian, Matt, and Florence Toyota/Scion. Very Impressive!!
DPinkerman 8 Year(s) Old (does not count toward dealer score)
Matt and Brian have been wonderful and my family and I LOVE our XB! We were very specific in what we wanted and after much searching they were able to get exactly what we wanted! The overall buying experience was good, although it was frustrating to have to bring the car back in for some of the options we wanted to add. Our upgrade to the leather interior was worth every penny and the people who installed it did a great job. Our service after the sale has been stellar. Matt and Brian have gone above and beyond on more then one occasion (even took the rear seat out to access a hidden seatbelt!). I have recommended the staff to several people.
Jeanine 8 Year(s) Old (does not count toward dealer score)
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I went to Florence to look at a Scion XB with a lot of doubts. The product sold itself and the enthusiasm of both Brian and Matt really made me feel great. They were very thorough when I ordered my XB. It came in a short period of time with almost all of the options. My other options were added within days of getting my new XB. I love my XB and would definitely recommend Florence - Brian & Matt!!!
taraS 8 Year(s) Old (does not count toward dealer score)
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I thought Florence Scion was super great!! I was sooo stoked to be getting my first new car!! The people were great. Although I don't like having my picture taken I was happy to oblige. Besides, my first car was the one I've wanted for a year now. I can't believe I got it. They were sooooo great. The people were really nice and helped with the buying and layed out all the options for us. I wish I would have added the lighted cupholders but I'm gonna come back for it anyway. Thank you SOOOOOOOOO much for the help and I know I will be back to get my mom a tC.
I definitely would suggest them to someone else. The other places we had to go to where Extremely far away. Florence Scion was awesome!!--Club Member 79!!
This was not the first car dealer my husband and I had been to in our quest to purchase a new vehicle. When we met both Matt and Brian we knew we were in good hands. The product sold itself and any questions we asked were promply answered in a most efficient manner. I really liked the Scion but what I liked most was the quality of care both of these gentlemen took in helping us through all the paperwork and red tape. I truly enjoyed this buying experience.
Lisa Troop 8 Year(s) Old (does not count toward dealer score)
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Matt and Brian at Florence Toyota/Scion were great. I didn't know if I could afford to get into a new XA because I had my current vehicle only 10 months. But they worked it out and got me into a new Black Cherry Pearl XA. They delivered the vehicle on time and exactly as I ordered. Matt and Brian were patient and answered all my questions during the buying process. Both gentlemen were friendly, knowledgeable and bent over backwards for me. Because of Matt and Brian, the whole buying process from start to finish went very smoothly. I would recommend Florence Toyota/Scion to anyone looking for a new vehicle. By the way, I absolutely love my XA!!!
CharlesB 8 Year(s) Old (does not count toward dealer score)
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I was customer #4 and I had a painless experience from this dealer. I could of went to a larger dealership in Columbia but I am sure that Florence Scion was the right choice for me. The SCION dealers did not present any sales pressure and when I said I was not interested in an extended warranty or most options then they never asked again or even bothered me after I purchased the car. I have been in to their new Quick Lube area for my free oil changes and the service pepole seem to be just as easy going. I could not even get them to perform an easy profit making task such as changing the wiper blades because they said they were not worn yet. I have had the car for over 10 months(15K miles) and there have been no problems. I can really not rate the Inventory Level becasue I was one of the first buyers and had to wait a couple of weeks for the first set of cars to get into the country.
KBird #11 8 Year(s) Old (does not count toward dealer score)
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I had no problems buying my xB. They had most of the answers I was looking for. They did not try to sell me anything more than what I was buying. The sales people were friendly and patient. The hardest part was waiting for the delivery of the car with the options I had ordered. Bear in mind that the inventory at that time was low and the timeline was explained to me before I made the decision to buy. I would recommend Florence Scion to any person serious about buying a xB, xA or tC. (Tell'em #11 sent ya!)
Chris CM #30 8 Year(s) Old (does not count toward dealer score)
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I was in Florence Toyota to by an Xb for my wife. Service was excellent, very friendly, and they were well educated on the vehicles. The one thing I liked was when you go into the dealership, is they treat with great respect and they try in every way to help you with any problem or question that you may have. So if you want to buy a scion (the best car on the planet) Go see Bryan or Matt, gauranteed they will take great care of you and do any thing in there power to get you what ever you may want.
Steven 8 Year(s) Old (does not count toward dealer score)
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I went to Florence Scion. Overall it was a good experience. I wasn't overly impressed but they did all they could to help me get my xB. Didnt have any probs buying my xB and I am 22 and not a first time buyer. The communication they gave could have been a little better but they were just starting out so I cut them some slack now that I think about it. I would suggest Florence Scion to anyone. If you go tell them Steven - Club member number 10 sent you.
johnst65 (0) 8 Year(s) Old (does not count toward dealer score)
I went to this dealer and told them exactly what I wanted (Scion Xb) I was told they were only for new or first time buyers. They tried to sell me everything from a camry to a Nissan Xtera. This has happened to 3 of my friends as well. Toyota should revoke there dealership.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Florence Scion
Overall Rating
First Impression
Staff Attitude
Inventory Level