Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
yazeljr (0) 7 Year(s) Old (does not count toward dealer score)
I talked to a sales person named Duane Schuman, he seemed very very pushy and was not very helpful. When the time came down to ordering the car and working out the payments, he says that the best interest rate he could give us was 6.9% (after I told him I have to be under 7%, go figure!) Anyways, a week or two pass and he calls saying that he could work something out for a lower interest rate. I laughed, because I had already ordered one from Kyle @ Ed Martin. Avoid Duane and Fort Wayne Toyota at all costs, this guy is the epitome of the true shady car salesman. They treat customers like they don't know what's going on.
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Overall Rating
First Impression
Staff Attitude
Inventory Level