Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
getty17331 (4) 8 Year(s) Old (does not count toward dealer score)
I had a great experience getting my Xb. Mike Meckley was easy to work with and kept me well informed when my Box would arrive. It took about 6 weeks to get mine, I was dead set on a manual ,Black cherry, so I didn't mind waiting. The man knows his stuff about these cars, and he took care of me with my new Xb. I will surely be getting next Box from Mike!
We attended the Auto Show to look for the Equinox, came across the Scion XB and was impressed. After the show on the way home we stopped by Hanover Toyota and spoke with Shawn and Mike - We wanted the Hot Lava ! They were kinda still getting familiar with the Scion Line but did whatever was needed to secure one for us. It was very refreshing to not have any pressure, no pushy salesman and such, they answered all questions and even allowed us to stop by anytime and take their demo out on the road. This truly is a friendly Dealer who does not do all the aftermarket add-ons, you build it your way which is the way it should be ....
I would highly recommend these folks to everyone if your looking for an Honest / Non-Pushy Dealership. The Service Folks are also a great bunch of guys, went the extra mile when our XB arrived .....Since then we attended their Import Car Show and they in my opinion, are doing one helluva job with the Scion Line !
Thanks for a Great Experience !
Billyboy (0) 8 Year(s) Old (does not count toward dealer score)
I had a very positive experience with Hanover Scion, and I would recommend them to anyone ready to buy a Scion or Toyota. Mike Meckley was very professional, never forceful, and knew more about the cars than I thought was possible. Ordering, buying, and delivery were all very straight forward, and I thoroughly enjoyed the experience.
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Overall Rating
First Impression
Inventory Level