Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Captain tC (297) 8 Year(s) Old (does not count toward dealer score)
I suggest you AVOID this dealership. I think the sales rep may have been mildly retarded. He told me he could get me a tC in "phantom grey". I told him it didnt come in that color and asked him if he meant flint mica or silver streak mica. He argued with me "yes it does, and we have a phantom grey coming in next week". He told me to leave a NON-refundable deposit for the phantom grey tC. I said "no". Then without even running my credit score, he tells me "we could probably offer you a finance rate of around 7%. I said "how about you check my score first?". After waiting a few minutes for my score check. He comes back and says "your score came back at 744 which is better than expected. Then he tells me "we'll give you the best toyota finance rate of 5.5%" to which I responded "but scion has their own rates posted on the website for 4.5%. He tells me "oh the website is mistaken". This is when i walked out. Ended up buying my tC at another dealership at 4.45%.
tctogo (0) 8 Year(s) Old (does not count toward dealer score)
These guys were great -- best car buying experience I ever had.
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Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Inventory Level
