Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
OKC-TC-05 (0) 6 Year(s) Old (does not count toward dealer score)
Bought my tC In Dallas. But all should know about this dealership. My wife bought a 07' yaris Hatch. Terrible experience from Hudiburg. The sales person didn't have to do anything. She had the car picked out before we went to the dealer. She didn't want any options.
They played the screw up the contract thing three times as well, this is part of their scheme. They also said that in order to finance, She had to buy a service contract for $600. when they put it in the contract they talked real fast to her and refused to let her call me. The actual service contract was typed on the contract for $2000! for 7 months of coverage! After I saw this I met them on the dealer floor the following Monday (wife bought the car on Saturday)
They said that since they don't make much on Toyota's they have to sell the service contract.
The sales manager is a complete unprofessional cursing regularly while on the sales floor. I do not recommend anyone go to this "steal-ership"
I received my Xb within' a couple days but come to find out it was not the one I ordered.....I wanted the luster package and the car they ordered did not have it=Very UnHappy!
Wife received her Xb after Approx 3 weeks of being told it would be in on 4 different occasions=Frustrating!
As far as the Dealership----Salesman were Friendly & Nice Atmosphere........For some reason they couldn't get the Paperwork 'correct'. We had to sign the Contract 3 different times and when asked why they would beat around the bush. I Double & Triple checked the Contracts and nothing changed but the Date so I don't know what the Glitch was.
If you do decide to go through them just Make Sure You Double Check Everything!!!!
Jennifer Gully 8 Year(s) Old (does not count toward dealer score)
[edit]
I ordered my car and got it in a timely manner but I didn't really like my buying experience. i didn't expect to feel the amount of pressure that I recieved and I also felt in the dark about some of the financial stuff. Overall not the best experience, but I love my car.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Hudiburg Scion
Overall Rating
First Impression
Staff Attitude
Facility Quality