Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Erik 8 Year(s) Old (does not count toward dealer score)
[edit]
This was my first time buying a BRAND NEW car (tC), so I wasn't sure what to expect. But, fortunatly for me, everything turned out really smooth. My sales guy was wicked nice. I went out for a test drive and he talked all about the car. I knew a lot about it coming into it because I visited the Scion website quite often, but he went into greater detail about things which was nice. The facility is top notch. The inventory level was alright I guess. I mean, they had all the Scions out on display, so I can't complain, heh. I was in and out of there in about an hour. I had everything all picked out before I went there though, so it was extra quick I guess. Overall, it was a great experiance. If you live in the area, definatly hit up Hyannis Toyota/Scion! \m/
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Overall Rating
First Impression
Staff Attitude