Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
TylerC08 (35) 4 Year(s) Old (does not count toward dealer score)
Very clean, organized, and up to date but otherwise that's about as good as it gets. Friendly environment but their staff lacked of basic car knowledge. Received my car out of proper alignment(they later fixed it). First oil change they over filled it (dipsticks have 2 marks for a reason). When I talked to their general manager about extended Warranty specifics I asked them a simple question, "If my transmission begins to grind will you cover it". He tried to convince me that since electronics and ECU management are covered in the extended warranty that gears grinding will more than likely be related to electronics. This place feeds off "lowballing". Once we had my monthly payments figured out he stated he forgot to add simple little dealership fees that up'd my payments quite a bit. Maybe I just got them on a bad day but I probably should of went somewhere else.
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Jay Wolfe Scion of Kansas City
Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Final Impression