Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
neotim (60) 7 Year(s) Old (does not count toward dealer score)
I have two thumbs up for the guys at Jim Norton Scion. They have always been helpful with all of my questions. The only complaint that I have is that they didn't respond to my e-mail questions as quickly as I'd have liked, but they are busy and I understand that. Also, I wish I could've got my xA sooner, but I know that's beyond their control. I did receive my xA at exactly 6 weeks, which was within their estimate.
Jared was very helpful with my many questions, and Sean was patient and helpful through the ordering process. Every part of my experience was no pressure and no haggling! Thanks for making my xA purchase the best dealer experience yet!
You can't go wrong when you have a Scion manager (Sean) who loves Scions. The service department has excellent customer service and great follow-up. They make you feel like you can just come hang out and chat at anytime after the sale, too. They have a customer for life with me.
jontul (10) 8 Year(s) Old (does not count toward dealer score)
I worked with Sean and Jeremy at Jim Norton Scion to order and take delivery of my Silver Mica xA. Despite my obsessive questions and indecisiveness, they were amazingly patient. The whole experience went just as the Scion philosophy was intended: no pressure, no haggling, no hassles. From research to ordering to financing to delivery, I have nothing but good things to say about these two guys and the dealership so far.
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Overall Rating
First Impression
Staff Attitude
Inventory Level