Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
David Townsend 8 Year(s) Old (does not count toward dealer score)
[edit]
Bought my 2005 Scion xB in Black Cherry from Anita at Las Cruces Toyota / Scion.
The whole purchase went very smoothly for me which is a bonus since I live an hour away.
I bought my xB with no options, and I have been keeping Beth at the service department very busy installing my new parts.
Inventory gets a 5 because they very rarely have an xB in, they go quite quickly.
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