Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
MonkeySan (59) 7 Year(s) Old (does not count toward dealer score)
I had a good experience during the initial look and test drive. No pressure to buy and I got to drive the car around without a "chaperone". My main salesman was really good; another one I worked with at the dealership was not very knowledgeable about Scions. It took a little longer to actually receive the tC than I was told, but that was no big deal. All in all, the buying experience was good, since I already had the financing worked out beforehand. I had to sit through the extended warranty spiel, but purchase was painless compared to some past experiences. The experience after the sale was not nearly as good. I had to call 3 times and finally show up at the dealer to get some floor mats they owed me from the sale. I also had to go back again to get the cargo mat that was supposed to be included. Very minor details, but I am too busy to have to deal with things like that.
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Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Inventory Level