Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
mael (25) 7 Year(s) Old (does not count toward dealer score)
First off, this dealership is now called "Lowe Scion of Warner Robins".
The staff was very helpful, however I ended up sitting in the dealership for 4-5 hours waiting for various things to get done while in the process of buying. They were very apologetic and from what I can tell, my experience wasn't the norm. After the wait, they ended up not being able to find me a loan at the rate & term I wanted, so I obtained a loan myself from elsewhere. They insisted I drive the tC around until I got the loan, which took 2 days.
Their inventory never seems to be very big, especially on the newer, hotter models.
Their parts guy once quoted me $900 for labor on installing a supercharger, which I later found out was quite steep, and that he was probably trying to charge me for the shop's ECU reflash kit, since this is a sleepy little town and they have never installed one before.
LowProMofo (184) 8 Year(s) Old (does not count toward dealer score)
This is where I bought mine from. Mostly traded over the phone. Never had any problems at all with.
jptire (0) 8 Year(s) Old (does not count toward dealer score)
We bought our Black Sand Pearl xB from Toyota of WR in May, 2004, and we had a great buying experience. The sales manager is a friend of ours, and he put us with a very good sales rep, Corey, who handled everything for us, and the deal went down with no worries at all. I want another xB, and when that time gets here, we'll get it from Toyota of WR!!!
Lava flow (12) 8 Year(s) Old (does not count toward dealer score)
That is where I bought mine, over the phone even. I told them what I was trading in and to give me their best price. I drove down from Cumming and picked it up. Very easy to do business with.
tckurt (53) 8 Year(s) Old (does not count toward dealer score)
This place is great the sales team is very helpful and they got me in and out quickly.
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Overall Rating
First Impression
Staff Attitude
Inventory Level