Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
chipperxb (100) 7 Year(s) Old (does not count toward dealer score)
We just bought a 06 xB in Salsa Red, we had a great time in the buying process. The people at Mountain States were fun to deal with. If you ever go up there looking for a Scion make sure to look up Steve White, he is the Scion Manager, great guy to deal with. So far we have nothing to complain about with this dealer.
Tony Cambell 7 Year(s) Old (does not count toward dealer score)
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I am still in the purchase process. I found the staff at Mountain States to be very knowledgeable and low pressure. They have a nice selection on the lot and don't mislead or hound me. They have always been sensitive to my needs and have had great follow-up answering all of my questions accurately and quickly. Both Matt and Steve are a pleasure to work with. As soon as my finances are set I will be purchasing with Mountain States because they make me feel very comfortable. If you're in the market for a Scion you owe it to yourself to stop in there.
Sindawe 7 Year(s) Old (does not count toward dealer score)
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I went looking for a 2006 Scion xA to replace my terminal '91 Civic. Nobody in town (Denver area) has ANY in stock (no surprise there), but Mountain States Scion stated that they did have one in port which fit my need (5sp manual Trans). I talked a couple of times with the Scion salesman, getting particulars and prices/fees/taxes. That whole experience was pleasant and painless. I left a $500 refundable deposit to hold the car.
The hitches started coming up when I could not get a firm date on delivery on the vehicle, even though it has been listed as “in port" for nearly weeks. Then the question of financing came up. Even though I have an immaculate credit score, Scion could offer no better than 5.85% for 36 months. I'd obtained a much better rate via Capital One Auto Finance, but Scion refused to work with them. Indeed, I was informed that the whole Sonic Automotive Group (www.sonicautomotive.com) which this dealer is part of will not work with Capital One. Oh well.
MattS (5) 8 Year(s) Old (does not count toward dealer score)
First off, I have yet to get my Scion xB and this dealership is part of the reason as to why.
I went there wanting to test drive a Scion and maybe even start the paperwork there. I went in there and started speaking to there salesmen Ryan and I was asking that I wanted to get a Black xB and he bluntly told me that Scion didnt even sell Scion's black. I told him, "Then why on the website does it say you can get it in Black" and he said, "Its an error with their website and the black xB wouldn't be available till 2005 for the '06 model."
Just beware when visiting this dealership, they have MANY Scion's on the lot and if your color or specific option isnt there, they will lie to you to get a sale. This dealership is all about the money, from what I saw they dont care about the customer and what they want.
Go to this dealership if you want to test drive a Scion or look at one to get a feel of it. But read up on your Scion knowledge or you'll be taken for!
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Mountain States Scion
Overall Rating
First Impression
Staff Knowledge
Facility Quality
Final Impression
