Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Madzozs (451) 6 Year(s) Old (does not count toward dealer score)
I had purchased a tC in September of '05 from a different dealership around here and was looking into trading it in (or selling it privately) after a year for a RS4.0 xB. The previous dealership had no clue what a Release Series was when I stopped in so I decided to give them no more business. I went to New Country and spoke with Doug Loya (great guy). He helped me out over the phone and in person when I met with him to order my RS4. He kept me informed as to when they were hitting port and when they weren't getting an A/T right away, he set up a dealer trade for me and got it within a week. The dealership they got it from didn't send it with the Release Series wheel covers, so Doug and Rick Neuman (one of the Managers) were getting them for me.
All in all, they were a change of pace. The previous dealership had very limited knowledge of the Scion brand it seemed, and the folks at New Country were quite the opposite. I will be going back to the New Country group.
I've had my Scion tC for about a month now. All thanks to New Country Toyota. My salesman was Tom Brown; he is the guy you want to see!
Actually, two or three months before I was looking at tC's I was looking to purchase an xB. I was close to ordering one, but I was 17 and my dad didn't want me to trade my 2003 Mustang in for "a box on wheels" as he says.
When I went back to N.C.T Tom Brown was once again very friendly. I went there with a sheet of paper that had everything I wanted in my tC printed off of Scion.com
My tC was ordered. Two weeks after ordering, I added TYC tails and even with that addition my 2006 Scion tC took about a month / month and a half to arrive.
I'm very pleased with my tC, but also miss my 2003 Mustang V6. My old baby is still there. I'm thinking about seeing if I can afford to buy back my old Mustang to have along-side my tC.
New Country Toyota is without-a-shout-of-a-doubt the dealership you want to order your next Scion!
-Chris Mitrione
cyberobin (0) 8 Year(s) Old (does not count toward dealer score)
Easy as pie. Test drove it. Liked it. Rick Neumann ordered one up for me. It should get here in a week or two. They are currently trying to get me a rate of 3.5% to finance and I am all set.
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Overall Rating
First Impression
Facility Quality