Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
al_dates (7) 8 Year(s) Old (does not count toward dealer score)
My cousin had brought an xB from them and I was like how the heck they gave a bum like you a freakin car! So I went to try my luck and two days later I drove out of there with an xA. Not the strongest car in the world but a real head turner! If you decide to get your next car of first from NR Scion, ask for Mike or Luke, they will definitely hook you up!
I fell in love with the Hot Lava at first sight in a magazine. New Rochelle Scion made it happen. It took a little while, but I got my car.
ikhonlord (318) 8 Year(s) Old (does not count toward dealer score)
First time I ever saw the Scion brand was last year when they came out in California...from that moment I wanted one. It was a long wait from June until February. I had a couple of dealers to choose from but decided to go to the biggest dealer and see what my experience was going to be like. Before I went into the dealer I got pre-approved for an XA and contacted New Rochelle Scion to schedule a test drive. Finally the day came and in I went to realize that the XA was not the car for me but the XB definitely was. I went into the dealer at 10:30 in the morning just to test drive the car and ended up coming out at 2:30 with my new TCM XB. The service was great, Luke Incognito the Scion rep was a really down to earth cool guy to talk to and hang out with. Their finance guy was also a great help, like I said before I had pre-approved for an XA not the XB, Toyota Financial was making a big deal about this but their Finance guy was able to get me approved on the spot. After seeing how my experience with New Rochelle Scion had been so great I decided to approach Luke to see if he was interested in being a sponsor for a team I was creating. Sure enough the team is now up and running and New Rochelle Scion is the biggest sponsor we have. Overall it was a great experience and that is why I give New Rochelle Scion a 10 out of 10!!
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Overall Rating
First Impression