Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Don Fearn 7 Year(s) Old (does not count toward dealer score)
[edit]
I bought a 2005 Camry SE from Arlyn Ness last September, and I was SO glad it turned out the Camry was the right choice, because I really liked Arlyn and the rest of the staff at Rochester Toyota right from the start. They are THE BEST.
Then I asked Arlyn what would be a good choice to replace the aging minivan I had been using to trundle to and from work and run errands. He lead me over to a boxy looking tiny car . . . . My inital response was "What is THAT?", but it changed when I sat inside. A few months later I went on a test drive, and now I'm a FAN of the xB.
It's still on order, so I can't really say much about my xB yet, but I expect that the EXCELLENT treatment I've gotten from these folks will continue.
I only wish they could make the xB arrive sooner!
Thanx, Arlyn . . . .
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Overall Rating
First Impression
Inventory Level