Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
Satmax (351) 8 Year(s) Old (does not count toward dealer score)
I bought my 2005 xA RS1 at CF Schwartz in January 2005. When I first go to the car lot, I was greeted by a salesman. I normally hate this because I know the salesman will be on me like flies on you-know-what and shadow me everywhere I go. However, he just asked me if I was looking for anything in particular, pointed me in the direction of the cars to look at, gave me a business card and told me to holler if I had any questions. I like the freedom to walk around on my own and discuss the cars with my wife without a chaperone.
CF Schwartz is a Scion dealer, but you'd never know it if they didn't have the Scion sign on top of their main Toyota billboard. At the most, they usually have 3 cars. 1 from each class. At the time I bought my xA, they had at least 6 Scions. Mine was the only one on the showroom floor. The other Scions were around back out of sight. Today, you'll see a base model xA or xB out in the back if you're lucky. Their inventory is extremely lacking.
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