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Scion of Cleveland
http://www.scionofcleveland.com
2492 South Lee Highway
Cleveland TN 37311 [map]
P: 423-339-1138
F: 423-339-1604

Scion of Cleveland
Dealership Report Card

Overall Rating
· total average of scores from last 6 months
- - - - - - - - - report breakdown - - - - - - - - -
First Impression
· general atmosphere and warmth

Staff Attitude
· friendliness and courtesy to guests

Staff Knowledge
· understanding of vehicle and process

Inventory Level
· number of cars available to view or drive

Facility Quality
· cleanliness and comfort during visit

Final Impression
· ability to meet the initial expectations


 BlackberryPie (18) 4 Year(s) Old (does not count toward dealer score)
We were immediately greeted upon exiting our car. Turned out that the salesman knew my husband. After test driving an xB, I asked about the sales price and was told about Toyota's "Pure Pricing."

Fortunately for me, I had done my legwork and knew that Beaman Scion of Nashville was listing their xB's on eBay with an asking price AND "Best Offer" considerations (they still do).

I told the salesman what I was willing to pay ($750 off sticker) and that I could give it to them or to Beaman. The salesman was willing to ask for the discount and after a few whispers and a phone call to "Marvin," whom I was told was Scion District Manager, they accepted my offer.

Having previously been an F&I person at a car dealership myself, I knew that I didn't need gap insurance, no credit life, no extended warranty (it's a Toyota), and my own credit union. F&I guy wasn't too pushy once he knew that I knew the inside track.

A+ experience. Use that eBay info to get your own better price in TN.

 moons-scion (8) 7 Year(s) Old (does not count toward dealer score)
It seems that these guys don't care about the customer. I ordered a Scion and had waited about 2 months and they never could get me any info on it. They acted like they just didn't care. I had my loans all set up and they were about to expire. My car wasn't in and the rates had went up. I called and expressed my concerns, and Greg Pope tells me its only going to be like 5-10 dollars more a month. Yeah that’s like and extra 300 or more dollars a month. He was of no help and knew nothing about the cars he sold. They suck don’t go there.

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