Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
LadyLuxe777 (0) 2 Year(s) Old (does not count toward dealer score)
It was so easy to get my car here. All the other dealerships I visited in the area didn't seem to know much about the accessories I wanted. But, not only were the santa monica salespeople knowledgeable, they seemed like they really enjoyed answering my questions! Once I had picked out everything I wanted to put on my car, the rest of the process was pretty quick! Before I knew it everything was done and I was driving away in my new tC! Now that my friends have been in my car they want to get one for themselves, and I always tell them about what a great experience I had!
drake 3 Year(s) Old (does not count toward dealer score)
My cousin and I got an xB from Scion Santa Monica a while back. We dealt with a good sales person named Hutch. Hutch was helpful and funny. He kept everything rolling along. We were actually suprised how quick the process was. All and all this was the best time I ever had getting a car. Patrick and Drake give these guys 2 thumbs up.
Thanks Drake
bluemoon (12) 4 Year(s) Old (does not count toward dealer score)
Andy and Nelson were great fun. I bought my '06 xB with no stress. They liked my choices and didn't once push. It was like friends sharing my joy. Nelson even put my aftermarket rims on for me. (I'm female.) And went over every detail of the cars' functions.
Plus, they had access to more cars than other places. I only had to wait a week, instead of two to four.
I highly reccommend these cool guys.
Mark 4 Year(s) Old (does not count toward dealer score)
Trying to find the status of your reserve (tC) will drive you crazy. You would think that even if the sales person who helped you out wasn't in that day that, someone else could give you an update. That isn't the case here. I suggest making a reserve at a different dealer.
Andy (Sales Manager) and Nelson (Salesman) were extremely helpful, highly knowledgable, and there was zero pressure.
They believe in the pure price, and after I showed them my options printout from the website they put the exact configuration together with no games and no price gouging.
Easily the best auto purchase situation I've ever been in. I got what I wanted at the right price, couldn't be happier.
XBOXX (17) 4 Year(s) Old (does not count toward dealer score)
I owned an xB from a different dealer. This one I was impressed with due to the sales manager that is also an enthusiast and fellow scion owner. Went in and just was looking he was impressed with all the mods made to my xB and we struck a deal on a perfect tC. Thanks Bill P, xboxx
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for Scion Santa Monica
Overall Rating
First Impression
Inventory Level
