Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
joescionwv (11) 8 Year(s) Old (does not count toward dealer score)
Hey guys whats up purchesed a XB last month and thier service is horrible. First off when they charged my card to have a deposite so they could bring the car they charged it twice. Then when I got the car I had to wait two weeks for a REGULAR CD player and when I asked what I was to do about that he said I DONT KNOW GET A BOOM BOX OR SOMETHING then I ordered the custom led lights and I didn't mind waiting for them but I had to go there four different times to get them installed and the first time I sat there for two hours before the guy came and said they where on back order like he couldn't tell me that when I first got there. ALSO my fiance heard the service department say she was annoying because she kept calling wanting to know when the lights where there she called like 2 times and they thought she was on hold. SO all in all bad service all WVA should buy from somewhere else not impressed but love my SCION ITS MY PRECIOUS
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Overall Rating
First Impression
Staff Attitude
Staff Knowledge
Inventory Level
Facility Quality