Staff Attitude
· friendliness and courtesy to guests
Staff Knowledge
· understanding of vehicle and process
Inventory Level
· number of cars available to view or drive
Facility Quality
· cleanliness and comfort during visit
Final Impression
· ability to meet the initial expectations
joescionwv (11) 8 Year(s) Old (does not count toward dealer score)
Hey guys whats up purchesed a XB last month and thier service is horrible. First off when they charged my card to have a deposite so they could bring the car they charged it twice. Then when I got the car I had to wait two weeks for a REGULAR CD player and when I asked what I was to do about that he said I DONT KNOW GET A BOOM BOX OR SOMETHING then I ordered the custom led lights and I didn't mind waiting for them but I had to go there four different times to get them installed and the first time I sat there for two hours before the guy came and said they where on back order like he couldn't tell me that when I first got there. ALSO my fiance heard the service department say she was annoying because she kept calling wanting to know when the lights where there she called like 2 times and they thought she was on hold. SO all in all bad service all WVA should buy from somewhere else not impressed but love my SCION ITS MY PRECIOUS
PROVIDE FEEDBACK FOR OTHER SCION SHOPPERS: Leave your own review for University Scion