My window has fallen off the track and the dealer is telling me it is not under warranty, I need help.

My window has fallen off the track and the dealer is telling me it is not under warranty, I need help.

why would it not be under warranty? what happened?

even though it might not be under warranty they should be able to fix it, you would have to pay for it though.

give scion a call and explain what happened

it should be covered unless you messed it up.

pics?

All I did was roll it down and it poped off the track, they are saying because of the cold it was frozen and came off and thats an act of nature and the warranty does not cover that, and I already called scion they were no help

Hey dealers out there, help me on this.
How could this not be covered under warrenty? :?

Name that dealer. Bad dealers like this should be named
on Scionlife. :flame:

The dealer is FOS - take it in!

It was atlantic scion on Long Island

PM SimplyScion, he's a fellow ScioNRG member and works at the Smithtown Scion dealership, maybe he can help you out.

if the window was frozen, and you tried to lower it, and it got pulled off the track, then technically it is your fault..

if your door handle was frozen and you yanked it off in your hand, would you hold the dealer responsible for your own haste, instead of warming the handle first?

but yeah, it sounds pretty crappy for the window to do that. it's not an expensive fix btw, you can do it yourself with basic tools and know-how..

There is NO WAY he should have to fix that himself or pay to have it fixed. That is total bull. All he did was get in his car and try to put the window down. Frozen or not, it should'nt have popped off the track. His warranty should fix that....period.

my sunroof has been broken for 3 weeks now. the window got off track... the cables got all twisted and tangled up and the motor they say was "faulty." soo, currently i'm waiting for the parts to come in. when they ordered it, the sunroof motor and cables weren't even listed in the parts listing for the tC. they called and said it should be in sometime this week. now.. i'm sort of just playing the waiting game.... :tap:

they say their decsicion is final and are blaming me for forceing it down and twisting the track when it was the auotmatic switch that did everything all I did was try and put the window up

Tell them that you will call the BBB if they don't fix it. Or just call the BBB and have them ask your dealership to fix it. No one likes having the BBB call them.

That is total BS. So are they trying to say that if you even attempt to open the window ONCE when its cold outside, the window is suppose to break that easily? What is that saying about Toyota Quality?

I would try another service place. But dont mention anything about weather. But if that dealership noted your account, then you are screwed.

yeah go to another dealer

That is total BS. So are they trying to say that if you even attempt to open the window ONCE when its cold outside, the window is suppose to break that easily? What is that saying about Toyota Quality?

I would try another service place. But dont mention anything about weather. But if that dealership noted your account, then you are screwed.

Nope, go to the other service place, explain to them how badly you were treated by the first dealer, and play one off against the other. Honestly sometimes works best. While I hope you get it fixed for free, it doesn't really sound like a warranty to me... My mom burned out the motor in the winshield wipers in her minivan when all the snow/ice on the roof came down the winshield as the wipers were trying to work... no warranty.

It is on file with scion and they claim it is not their problem so playing the dealerships wont work. And they refused to do my oil change because i was angry.

That is total BS. So are they trying to say that if you even attempt to open the window ONCE when its cold outside, the window is suppose to break that easily? What is that saying about Toyota Quality?

I would try another service place. But dont mention anything about weather. But if that dealership noted your account, then you are screwed.

ditto!

Is "act of nature" a new legal term? I have heard of "act of God" or "Act of war" but never that.
It would seem to me that if the dealer said it wasn't your fault and that it was the cold that did it... It's warranty. I can see if the window was knocked off due to hurricane or something but not this. If the windows cannot operate at certain temperatures than Scion should have connected the window lock to the temp gauge. This was customers could not operate the windows under extreme conditions.
If you can't get satisfaction from the dealer call Toyota:
800-331-4331 ext.3 (I'm not sure it covers Scion brand too)
Ask them about Scions "act of nature" clause in the warrnty. They will probably laugh, give you a case # and tell you they will make the arragements for you. This call saved me $7000 on my Celica repair that was "my fault".
Good Luck.

if the window was frozen, and you tried to lower it, and it got pulled off the track, then technically it is your fault..

Absolutely not! The window should be desigened not to freeze in the first place. Even if it does freeze, it should simply sit there if you try to operate it. You should not be able to damage the window simply by pressing the buttons. It's not a matter of "forcing" things like you could with manual windows. The motor decides how hard to push and it sounds like this motor was designed to push too hard. How could someone know that the windows are frozen before they push the button?

This dealer is blowing smoke at you. Contact Scion directly and get them involved. More importantly, find another dealer.

It was atlantic scion on Long Island

bring it into riverhead toyota

atlantic scion/toyota are a bunch of idiots
we got a guy from there that works here and hes a joke too

its under warranty, bring it here and we will fix it

dont ever go to atlantic scion/toyota or also known as middle island
we have been getting alot of their customers for the past year because of the same reason..... morons working there that don't have a clue

and the idiot that used to work at altantic that works here wont get it since hes a smelly hack and will not get interior work

and there is no such thing as act of nature unless a tree falls on your car and thats where insurance comes in

and will do your oilchange too :P

727-7722. call during the day, leave a message if needed

And they refused to do my oil change because i was angry.

hehe how lame are they :rofl:

It was atlantic scion on Long Island

bring it into riverhead toyota

atlantic scion/toyota are a bunch of idiots
we got a guy from there that works here and hes a joke too

its under warranty, bring it here and we will fix it

dont ever go to atlantic scion/toyota or also known as middle island
we have been getting alot of their customers for the past year because of the same reason..... morons working there that don't have a clue

and the idiot that used to work at altantic that works here wont get it since hes a smelly hack and will not get interior work

and there is no such thing as act of nature unless a tree falls on your car and thats where insurance comes in

and will do your oilchange too :P

727-7722. call during the day, leave a message if needed :clap: :clap: :clap:

u got ur answer to the pray

=D

hey i would still call scion and report these idiots.. i had a problem with a dealer when i first got my tC.. they couldn't even do a wheel alignment correctly.. I took it to another dealership and scion worked with them, everything is good now... Other dealer is further away from me but it's worth the trip to know it'll be done right..

and i am still laughing about they wouldn't change your oil because you weren't in a "good mood" hilarious.. what morons..

Definitely call scion and tell them.. these dealers need to be reported..

I got the car back last night and they put the window back on track and up but I am unable to use the window now becuase the track is all messed up from trying to put it up after it came off

So you took it to get it fixed and its still not working??

I feel your pain. The ____bag that did my tint messed up the rubbers somehow so I can't use either of my windows. Now I have to take it to Scion whenever I get a chance. What a pain.

call scion

they did a half ___ job they should of seen that the regulator is busted and ordered/replaced it under warranty

that is one of the worst dealers on LI
i'm surprised that they didn't hack up your door panel in the process

offer still stands if you want it done right, then come to riverhead toyota or any other dealer you choose from on LI BUT them

I got a call from the district manager today they are going really fix my car this time they are ordering the parts today, a new door. Thanks for all your help from now on I will get service at another dealership.