For those of you who are considering buying a ZPI manufactured product. You should be aware that Kenny the VP of ZPI will charge you a 25% cancellation/return fee if you cancel your order. Even for a part/kit that they do not even have in stock or you've ever received!

This is very unethical, especially since they do not state this on your invoice or have it posted honestly on their website. This is what they have currently posted at zpiracing.net

"There will be a 25% return charge on all uninstalled items. No installed item will be accepted as a return without prior approval. In the event that we are unable to fill your order, no restocking fee will be charged."
http://www.zeropointindustries.net/s...5867ef573e7530

ZPI BUYER BEWARE - This is not true!

I have requested two refunds from them and have never received the full amount either time. I have tried calling Kenny at ZPI multiple times to try and resolve this issue. They are not "available" like they say and Kenny has not spoken with me or returned my emails.

If you place and order and do not receive your product before 90 days. My advice to you is call your Credit Card company before the 90 day mark and request a charge-back. I was a "nice, patient and trusting" customer and I did not do so...

I am a fool for defending ZPI here on the forums from slanderous posts when other past customers posted negative threads. Now I understand personally and financially what all the drama about their history has been about.

I truly deplore this kind of business practice and I feel betrayed. Hopefully for those of you who are smart enough to read reviews on this forum, will read this and heed "yet another warning" that ZPI Racing is not the kind of customer focused company that they make themselves out to be.

NOTE:
ZPI Racing is not a Better Business Bureau member for a reason. http://bbb.org

Kenny, you should be ashamed of yourself.

 

This is the first complaint ive herd

 

Then you obviously don't read the boards to often . Marshall I hate to say it..................so I won't

 

yeah I am not going either way with this because I have never purchased from them. But there has been problems. But usually the person who posts the problem gets bashed really bad, because most like ZPI.

Good luck. And if there isnt more to the story that you arent saying, I would say you are right in being mad.

Can you provide more info, like what part? When ordered? Why not recieved? Promised devlivery date? WHy canceled?

 

thats probably why i hear nothing bad about them.

 

dam

 

the two times i ordered something and they could not fill my order they gave me 100% money back. The Turbo they told me a 6 week lead time and on the 6th week and 5th day 100% money in my account. I dont know they are usuallly very good with this kind of stuff. Maybe you caught him on a bad day

 

ZPI is a good company, they are good people, the only problem I have with them is their shipping practices, those down right suck and I think they know this , but im sure they are improving this... I myself have been waiting since 27th to get my wastegate gaskets.. They still havent showed.. Yes kenny is hard to get ahold of because he is the guy who does all the running around to make sure everything is going smoothy over there... I normally talk to Keisha as she is easier to get ahold of plus has a much nicer voice then Kenny


P.S. I called today from 2pm till 7pm with no answer or reply... So don't feel bad they arnt avoiding you...

 

Bump

 

I'm sorry to hear that... I'm not trying to take side since i also haven't ordered anything from ZPI... But I am thinking of dropping over a grand in ZPI product. But with their shipping delays and no having the products on hand for shipping is hindering my decision from purchasing from them... Unless I goto the shop myself and pick-up.

 

Jon,

First you canceled your pre-order turbo kit and we did refund your money 100%. So please do not lead others to believe that we did not. As a matter of fact you where so pleased with our ethical business practice you re-placed the turbo kit order.

Then after an ex-employee started slanderous attacks on ZPIracing you decided that you would yet again cancel your turbo kit order once again. This was approx. 5-6 days before your kit was to leave so yes we canceled your order within protocol of our refund policy. You where told in the initial email that you would be refunded by the policy on the website, this was the case. We did mishandle your refund and it was delayed longer than it should have been, once I became aware of this issue I gave you my word that I would take care of it and I did.

I never avoided your phone call. I am always at the shop and if I am not already on the phone then I will be more than happy to talk with you or anyone else that calls the shop. But please realize that I talk to over a hundred people in a day and sometimes they are long technical calls and when you are placed on hold it is because I am on the other line. I am usually always available on AIM also as I can carry on multiple conversations.

We are behind on some products we have the largest Scion performance catalog and have a great demand for parts. Unfortunately, while this demand is great for business and allows us to continue to bring the Scion community more great parts are orders to exceed our supplying ability time to time. We are working on this very hard and we now offer same day shipping on over 85% of our catalog. We are hoping to increase this number to 100% by the end of the first quarter and this will include turbo kits.

We try to give estimates at the time the order is placed. These are just that estimates we sometimes beat them we sometimes fail miserably we admit this and do our best to make it right with our customer. I believe our online reputation and the hundreds of very happy customers on this site alone out weight the one or two disgruntle customers. It is impossible to make everyone happy.

-Kenny

 

Marshall, I like you and certainly have nothing against you. However, I believe you may have caused some of this yourself. It's just my opinion.

If you order, cancel, order cancel....this takes time to process and deal with. Now if 20 people a week do this...who pays for the labor to handle this behavior? Your first order was refunded 100%.....

ZPI does have some issues with meeting time lines on some of their products, yet on others they fly out the door.

OK, some say I'm a big defender of ZPI and still others have stated I must work for them. Nope, no association to them what so ever, I just believe in their skills and ethics. Shoot, I was one of the first big hammers to ZPI when they were still working on their turbos last year. I didn't know them and they didn't know me, but every step of the way ZPI explained what was going on with R&D on the kit as I hammered them. Well, they know their product better than I would...and no complaining on my part was going to make them release something they were not comfortable with. That meant alot to me.

I just ordered the Ingalls last week and had it at my door in 3 days. All done thru their web....not one phone call. I don't believe they knew it was me, since my Ingalls order is not by ScionDad. When I call them, they say ScionDad is on the phone. When I spoke to Kenny earlier this week and told him I got the Ingalls, he was suprised and didn't know because he knew I already had a Weapons engine damper.

In my experience, there is NO WORRY about ZPI. They will deliver and if it's wrong, they will make it right. But the customer also has to have a clear mind when they order and not create additional work thru no fault of theirs.

Do that to most companies and they will charge a restock fee....yes even if it never got to you.

 

ZPI from time to time has some trouble in the Supply & Demand department. There are benefits and downsides to being the "First-To-Market" product company. Now that there is a little competition out there as far as turbo's are concern, it just might be a good thing as it will take some of the pressure off of their "team" (noticed I said team, because they are not a multi-million dollar company with a massive staff of people) to fulfill the orders out of the Yhazoo.

Everone knows that I rock their product, and I stand behind them as well. I have an added benefit in that I can drive to their shop and back without breaking a sweat. So, I don't ever have things shipped to me, because I enjoy their down-to-earth attitude. It's a misfortune that you were not pleased with their customer service. You can not win them all. But you can do your best to please the masses of them, which I think they are on the right track to becoming a conglomerate for us tuners in this community.

 

For the record you are mistaken, ZPI did not refund my first order completely. It was $400 dollars short. I can post up a copy of my statement if you like.

So you were going the shipt me out my turbo kit a few days before I cancelled? I know your are just saying that, I dont believe a thing you say after all the lies you have told me.

I had originaly ordered this kit in June 2005. After more than three months I cancelled. I recieved back only $2400 of my $2800.

I let you all talk me into reordering when you told me I would have it in September. Well when the last day of November came along, over another 90 days later I cancelled. This has nothing to do with someone slandering you. This had to do with all the many time you pulled my leg, I could walk a hill side standing staight up.

The fact is: your business practices are Convoluted. I have been dragged along for 6 months on your Turbo Kit. I have ordered twice from you and I never recieved a correct refund either time.

 

eep..i just ordered a ZPI s-pipe (w/ stainless steel flanges) from clubsciontc.com. this was two weeks ago and i was told that you guys were out of stock. i was also told i could expect it at the end of this week. i hear way too many good things about zpi so i am optomistic the rest of the transaction will go along smoothly..sorry to hear about the turbo kit dramas

btw zpi..do yall have the s-pipes re-stocked yet?

 

Without seeing any statements this is she said he said.

I have heard of other stores charging a re stocking fee for something that never left their shelves.I feel that is at least immoral IF that is what happened.

IF you have ordered and cancelled twice I think on at least one occasion you shouldnt recieve a full refund.

Remember these custom shops are NOT Mr Goodwrench or Napa. You have to understand the business.custom means delays, pain, fitment issues and ultimately something no one else has...... a sweet one off ride.

BTW Sciondad is def on the payroll

sorry dad Cards #1

 

ZPI is a pretty good company. I ordered my s-techs when they had them on sell..i had recieved them within 6 days.

Still havent put them on, but still u cant miss a good deal from a good company, plus im going to buy more from them..hopefully soon the Injen CAI

 

I have ordered the Boost Pulley and the Crank pulley it was delievered as promised and in a timely manner. Great product as usual and very happy with. Now as for turbos, the are custom and from other tC owner's posts, seems like a solid kit. I wouldn't hesitate to order anything from ZPI and their turbo kit is at the top of my list.
As Kenny said, "It is impossible to make everyone happy" because the fact is, all it usually takes is one mistake to start storm. Seems like ZPI has reasons, NOT EXCUSES, for the refund amounts and what not. In no way am I calling you a liar Marshall, at all. Just want you to see the neutral view of things. Again, sorry to hear about your inconviences and hope all goes well.

 

Since they didnt get the engine mounts the way they wanted them they send this email:

Dear ZPIracing Customers,


I know that you all have been patiently awaiting the release of our highly anticipated motor mount upgrades. As you all are very aware that after the initial design we do not do much in the manufacturing arena and we sub this out to some of the best in the business.

We got our first set of test mounts in early January and they where off a little but the overall quality was there. This is as to be expected as we have had these guys make mounts for us before. We then noted the changes re-designed the schematic and sent them back. We anticipated a great product and continued the pre-order discount. We then in the first of February got a large shipment of the mounts in and they appeared to be correct, we test fit them on one of our project tC and they did not fit any where near our standards. We have made the correct changes and are hoping have these back in stock very shortly.

We thought we would offer you some options for our great customers who continue to support ZPIracing and all that we do. We understand that you have been without the money for some time and that you are entitled to something. We will also be including some free apparel upon shipment of these as well including but not limited to t-shirts, hats, decals, pens, etc.!

1. Continue to show you support and wait for us to deliver you the product at the quality that you would expect from ZPIracing. We will give you 10% off your next order for your patience.

2. If you no longer want to wait we understand and there is no hard feelings we will refund your money and apologize for not making the deadline we set forth for ourselves.


Thanks again for the continual support all of you show us. We greatly appreciate it and we will continue to bring you the products that you want at a price you can live with. We are forever grateful of the Scion community and all they have allowed us to do.

Kenny Strickler
V.P. Vehicle Operations
Zero Point Industries, LLC


THIS IS GOOD CUSTOMER SERVICE NOT BAD --- I dont know what your experience is but they offered to give me my money back or just wait and get some kinda shirt or hat. ... im in no rush - im waiting.

 

well i orderd the pnp harness and havent herd anything about it. i got an email about the motor mounts so at least i was updated on that and i talked to kenny and supposdly he will get me the preorder price and refund me the remaning amount. So ill stay optomistic and wait and see but my orders are still pending ont he website.