Does anyone know the service bulletin number for the single-disk player skipping problem? I'm coming up on my first service and the bulletin might be helpful in assuring the service people that there is a known problem.

George

if yours does it then you qualify but if it doesnt dont i know i work for a dealer

mine has never skipped once...ever!

I heard about that, and Scionjohn had his replaced.

mine skips!!! I hate it. What do I need to do.

Ad-roc

Here ya go

TSB # AU004-03
Hope this helps.

Here ya go

TSB # AU004-03
Hope this helps.

What do I do with this?

Ad-roc

The single disc player has been updated because of a few instances of intermiitent pauses. The bulletin has the part number for the new unit on it. The dealer can order the new unit and replace it for you if your car's still under warranty, which I'm sure it still is.

Mine skips as well....and with my MP3 cds if will skip on thos and make them useless....

What if the dealers CANNOT DUPLICATED THE PROBLEM???
I have this stupid troble before that my car is acting weird for few days, but when it get to the dealership, its okay again

My skipped, but not everytime I play it...
So, should I just ask for a replacement?

Here ya go

TSB # AU004-03
Hope this helps.

Great! Thanks for the info. Mechanics seem to respond better to an intermittant problem when they have a TSB for reference.

As far as the other concern about having to reproduce the problem, simply knowing that the problem exists should be enough. It's not a court of law and you don't have to prove anything. If Toyota says that a defect exists, they pay the dealer for fixing it. It's free money to the dealer.

George

Was this skipping problem only with the single-disc players?

As far as I know it is. I haven't seen anything about the 6 disc changer having any problems.

Just have the dealer refer to PANT Bulletin 03-23

I had mine replaced.

New unit works flawlessly.

Magpie13

Just have the dealer refer to PANT Bulletin 03-23

OK, what is the difference between this and TSB AU004-03? Are these available anywhere on the web?

I took the car in, showed the service writer the TSB number, and he pretty much shuffled it off, saying in his best reassuring voice "they'll know what to do."

Next day, they call my wife and tell her "we can't reproduce the problem so we can't replace the unit" She tells them again about the TSB and the service writer says that he can't do anything about it, it's the service manager's decision.

We went down to get the car, and talk to the service manager, showing him the posts from Scion Life and giving him the TSB number. He takes the number and goes behind the counter into an office. We hear the following coming from the office:

Unseen Bigwig: "Didn't you tell them that the problem can't be reproduced?"
Service Manager : "mumble"
UB: "What TSB is this?"
SM: "The customer brought it with him?"
UB: "Well, order him a new radio!"

Then the service manager comes back out, and tells us we'll have to bring the car back in 4 or 5 days to get the new head installed.

That's where things stand now. The car was down for a day, but we'll have to bring it back later to get the new radio installed.

Moral: If you take your car in to have the radio replaced, make sure that the TSB number is written onto the service order. In our case, it wasn't, the mechanic just slapped a CD in the player for a minute, said "it works fine" and wrote "can't reproduce" on the paperwork.

I'm still angry over the way I was treated. What illicit profit would there be for me to have them take apart my new car to replace a single-disk player with another single disk player? It wasn't until I just about rubbed their noses in the service bulletin that they agreed to do what they are supposed to do as a matter of course.

We'll see how quickly the replacement head arrives and how competently they install it. My confidence not high at this point.

George

Exactly what I was trying to say...
Most dealers will call you up few hours later and tell you to pick up your car when they cannot REPRODUCE the problem...
I hope in my case this will work...

If you have like aftermarket shift knob... maybe they will blame on it and say it makes the CD player skip...

Exactly what I was trying to say...
Most dealers will call you up few hours later and tell you to pick up your car when they cannot REPRODUCE the problem...
I hope in my case this will work...

If you have like aftermarket shift knob... maybe they will blame on it and say it makes the CD player skip...

Hard to do with me. Stone stock.

Anyway, the service manager's boss did finally figure out what the TSB said and acted properly on it, at least as far as ordering the radio.

It seems like everybody at this dealer below that level is programmed to say "we can't reproduce the problem" unless smoke is billowing out from under the dashboard. This is not the way to treat customers, particularly ones you are trying to convince to patronize the service department regularly.

George

tsb #AU004-03

All I said when I took my xB in was that my Head unit would mute the sound intermittently every once and awhile. I told the service managaer that I had heard of a PANT bulletin and they then promptly replaced the head unit....that is, they ordered a new head unit for me and then a few weeks later when it came in I had to take it back in for them to replace it for me.

I took mine in after hearing about this problem and remembering that mine skipped as well.

I told them the problem and gave them the TSB # and the service guy said they had them in stock and he would replace it if I can duplicate the problem

So I found the part that skips on the cd and played it for him and he said he'll get it fixed

An hour later I get a call saying that they got it taken care of but I doubt they did. I think they just added a sticker onto the head unit and gave me a new manual cause all my preset settings are the same and it still skips

I took mine in after hearing about this problem and remembering that mine skipped as well.

I told them the problem and gave them the TSB # and the service guy said they had them in stock and he would replace it if I can duplicate the problem

That's what irked me. Toyota said that the units were defective, yet the dealer put the onus on you and me to prove that a problem existed (actually, inmy case, to have the mechanic find it within a few seconds of CD play). In my case they backed down from that position. and ordered a new head unit without me having to sit there for a half-hour waiting for a skip to happen. However, while waiting for the head unit to come in I took an 8-hour trip and got to say "Thank you Toyota!" every time the thing skipped.

So I found the part that skips on the cd and played it for him and he said he'll get it fixed

An hour later I get a call saying that they got it taken care of but I doubt they did. I think they just added a sticker onto the head unit and gave me a new manual cause all my preset settings are the same and it still skips

Sounds like you got the run-around.

BTW, I've never been able to get mine to skip predicably. It skips about every 15-30 minutes but never at the same point on the CD. It doesn't matter if the CD is pre-recorded or burned, or if it is old or new.

I'll find out shortly about mine, as my car is in the shop as we speak.

George

Update- Reno Toyota installed the new cd player today BUT they scratched my center console bezel. It was a 1 cm scratch but they opted to order a brand new bezel and install it for free (Another service visit) bah. It's a bummer they did scratch it but i guess free is good.

Try to keep the old one.. you never know if you might have a project you'd like to try, or if you could sell it to someone else.

i am going to try and take my g/f's xA in this weekend and see what they do because she is having the same problem. i am going to make the unit though.

Try to keep the old one.. you never know if you might have a project you'd like to try, or if you could sell it to someone else.

Remind me never to buy a used stereo from this man... :)

OK! You guys have a “skip” problem… Are you doing store bought CD’s or MP3’s?

I have burned MP3’s CD that is giving me what I would call “digital distortion” The MP3’s are burned at 128kps. Never had a problem with Awia CD/MP3 player that I installed 3 years ago in my Honda. But this CD player in the Xb is killing me. The “digital distortion” / skip is the equivalent of dragging a needle across a LP (OK, I just lost ¾ of you… LP, a vinyl… never mind)

PANT Bulletin 03-23
TSB # AU004-03

What are these numbers’s to the dealer? The service rep just tossed out, “Oh, you need to burn the MP3’s on a better quality CD R/W”

rod

I can't say I have the best computer system but I ain't cheap when building my own system. I have the best CDROM and CDRW that you can possibly get... PLEXTORs

If they said its my CDRW, I will tell them to help me find a better CDRW if I already have the best

BTW, that is exactly what most dealers do... TSB # don't mean anything to them
They have to dupli the problem and even they did they will still blame on something else.

You just have to find that one dealership really takes care of customers when comes into servicing the car.

OK! You guys have a “skip” problem… Are you doing store bought CD’s or MP3’s?


Mine skipped with factory-made CDs, just out of the wrapping.

It happened about every half-hour.

George

BTW, that is exactly what most dealers do... TSB # don't mean anything to them
They have to dupli the problem and even they did they will still blame on something else.

You just have to find that one dealership really takes care of customers when comes into servicing the car.


The funny thing was that i showed them this whole post by printing it out. The service advisor went into the office, i guess to talk to the service manager, while i waited outside for 5 minutes. I specifically told them about the problem and the TSB and PANT #. The service advisor had to check something on the main computer and he came back saying that he'll order the new part and i'd have to come in to make in appointment afterwards. No questions asked. I'm guessing that some dealerships will give people crap about it but i had that problem every half and hour and now i don't anymore.

In the paperwork they said they duplicated the problem but i was in and out of the dealership in less than 2 hours. They probably did duplicate it but i think they really didn't and just installed the new unit for the hell of it.

BTW, that is exactly what most dealers do... TSB # don't mean anything to them
They have to dupli the problem and even they did they will still blame on something else.

You just have to find that one dealership really takes care of customers when comes into servicing the car.


The funny thing was that i showed them this whole post by printing it out. The service advisor went into the office, i guess to talk to the service manager, while i waited outside for 5 minutes. I specifically told them about the problem and the TSB and PANT #. The service advisor had to check something on the main computer and he came back saying that he'll order the new part and i'd have to come in to make in appointment afterwards. No questions asked. I'm guessing that some dealerships will give people crap about it but i had that problem every half and hour and now i don't anymore.

In the paperwork they said they duplicated the problem but i was in and out of the dealership in less than 2 hours. They probably did duplicate it but i think they really didn't and just installed the new unit for the hell of it.

The funny thing is that it's no skin off their nose to do the repair. Toyota pays for it.

It just seems that some dealers are so tied into resisting warranty repairs that you have to break through that barrier. I wonder if Toyota sanctions dealers that have higher-than-average warranty service rates?

I just got back from the dealer earlier for the replacement of the center console bezel and they didn't replace it because they didn't have the stickers for the heater controls and didn't want to pull off the stickers from the original console. A 3rd visit. bummer.

i talked with the parts guy at quality scion about the skipping problem because my g/f's skipped a couple times and there was a cut off date on scions that went out with the bad cd player. my g/f got hers on 10/1 and it should of been ok. they still ordered her another one and are going to replace it. the guy also said that there were placements being sent out to replace the stock of bad units, so most people should be ok. it would be the early birds that picked up the scions first.

i talked with the parts guy at quality scion about the skipping problem because my g/f's skipped a couple times and there was a cut off date on scions that went out with the bad cd player. my g/f got hers on 10/1 and it should of been ok. they still ordered her another one and are going to replace it. the guy also said that there were placements being sent out to replace the stock of bad units, so most people should be ok. it would be the early birds that picked up the scions first.

The problem is that the cars and stereos seem to come to the dealers separately. The "Scion Technician" installs the stereo (1-disk or 6-disk) desired by the buyer at the point of purchase. This means that the parts department has several stereos on the shelf and if they don't rotate their stock a buyer could end up with an "early" buggy stereo even if they bought a car today.

Anyone know how to tell the difference between the "good" stereo and a "buggy" stereo? The model number on the front stayed the same, but I'll bet that there is a different number elsewhere on the unit. This would be of great interest to those buying take-off stereos.

George

Mine is starting to skip.....I can still take it in RIght......I went in for the console bulbs cause mine blew out I can tell them to replace that as well....should I just call them

Mine is starting to skip.....I can still take it in RIght......I went in for the console bulbs cause mine blew out I can tell them to replace that as well....should I just call them

Was that a question?

If so, do call them or even better go to see them. Talk to the service _manager_, not the service writer. All the service writer can do is stick you into their "system". Tell the manager of the hassles others have had in getting this known and documented problem resolved. Give him the TSB number and ask him to order a new stereo, as there is no point in your making an appointment until they have a new stereo in hand.

Perhaps by talking directly to the service manager you can avoid the "we can't reproduce it" roadblock that I had to work my way through and therefore avoid the hassle of a second service appointment.

Good Luck!

George

Thanks..sounds stupid what is the tsb number.....(everyone can reem me for that) =)

Thanks..sounds stupid what is the tsb number.....(everyone can reem me for that) =)

From earlier in this thread:

PANT Bulletin 03-23
TSB # AU004-03

WARRANTIES!!!! :D Thats what they are for:) Take the car to the dealership..they will run the VIN (Vehicle ID Number) and they will tell you if your particular scion has any TSB(service bulletins)