Well, I hate for it to come to this, but it seems as Viniati has left me no other place to go. I'm normally a pretty well natured guy but this has gone too far. This is going to be a thread about a horrible shopping experience from my stand point. If you don't care or don't want to read it all thats fine.


The story begins like this. My fantastic tC was in a car accident on November 14 2006. I was rear ended and my M-power kit was shoved into the ground and also cracked in the accident. I entered my car into a body shop on November 22nd 2006. The body shop said they were unable to fix the damages to the bumper and that they were going to order me a new bumper. This is where the fun begins.

I called Viniati on November 15th 2006 to let them know that my car was going to be going into the shop and more likely than not I was going to have the body shop order the M3 bumper from them. The bumper was then ordered a couple of days later by the body shop.

After about 2 weeks of my car being in the shop and all the other parts coming from the other suppliers we still did not have the M3 bumper from Viniati. I decided to call them myself asking where it was. At this point the people at Viniati assured both me AND the body shop that the bumper was being shipped.

2 Weeks after this the bumper had STILL not arrived. I called Viniati understandably flustered and told them that I was missing car shows and had sponsor obligations to keep and that the bumper needed to be shipped ASAP. At this point those at Viniati told me that the guy who had taken my order never processed it and that he would be getting fired. They then gave me a tracking number for the bumper and it arrived a couple days later.

THEN, the bumper arrived at the body shop and during the middle of class I get a call from the body shop stating that the M3 bumper has been shipped in a box way to small for the bumper and has been folded into thirds... not just bent... FOLDED... So I called Viniati and let them know about the bumper and they told me to have the bumper heated and because it was poly-urethane it would. Now let me tell you as a Material Science Eng. major that this bumper was far from its elastic potential there was NO way it was going to return to its original shape. The body shop further affirmed this.


Its now mid December. So, I called Viniati again to get them to send me a new bumper. They were pretty nice about it and told me they would. At this point I went on vacation for about a week over Christmas to see family and such. I called Viniati during my break and they had said that they were trying to get a hold of the supplier for the M3 bumper so they could send me a new one. This was fine and I went on my merry way hoping to have my car done when i got back.

They day i got back which was the few days before New Years, close to a week after I talked with Viniati, i called the body shop and asked about the state of my car. They told me ... much to my amazement that no bumper had arrived. So now... the body shop is ____ed because my cars wasting their space... I'm mad because I'm driving a Nissan sentra ... and my sponsors are mad because I'm not at car shows... lose lose lose situation.

Forward to 2007. I ended up calling Viniati again and told them if they could not find the people that make the M3 kit ... who disappeared into thin air that they could send me a different front bumper and it would be ok. On Friday I called them and they still did not find the people for the M3 bumper. I was heartbroken because thats what i wanted my car to look like and it was over. But, I'm a pretty easy going so I decided to try a new bumper the Drifter II... it looked cool and I thought it may even be better. So I ordered it from them free of charge ( which was nice of them) as a replacement for the M3 bumper.

This bumper was shipped ON TIME, and in a box that fit it. However, I got a call later that day from the body shop saying that I needed to come down and MAKE SURE I wanted this bumper on my car. I got There and we took the bumper up to the car... and OH MY GOD... one side of the bumper was different in curvature from the other side of the bumper... it could not be put on without a three inch gap from the pass. headlight. You see.... I understand that body kits don't always go on well... I had a celica with one... but this front bumper was BEYOND any work the body shop could do to make it FIT ( not look good but not FIT!)

At this point. I was so fed up with everyone involved with my car... that me and the guys at my shop decided to bring in my stock front bumper and put it back on. Frankly, because.... well I'm 19 years old and I need to impress the hot girls :P ( comic relief for myself right there)...

We called Viniati again and told them that I wanted to get a refund on both bumpers and get my ~$500 back. They asked us to send pictures of both bumpers and email it to them. Which we did... Twice...

Its now about 3 weeks after all this crap... Vinati wont return me or the body shops emails or phone calls. I have 3 Bumpers for a scion tC which only the stock one fits. Ive lost allot of good faith from people involved with my car.

I emailed Viniati at the start of this week with a chance to fix the problems before I made this post. I gave them till today to respond. No response. Hence my post


Summary: Viniati sent me 2 bumpers both so mangled they would not fit my car... This took about 2 MONTHS. They wont refund my money or reply to my calls or emails from my side or the body shop.

** The body shop is one of the best body shops in Arizona and does all the major repair work for the car dealers in Tempe


Viniati feel free to call me you guys know my number... fix the situation and I will remove the post.


What do you guys think? Should they refund my money for all my trouble? or Should i tape bumpers to my car doors and have side buffers like a go cart?

http://i35.photobucket.com/albums/d184/gandooke/MVC-004F.jpg
http://i35.photobucket.com/albums/d184/gandooke/MVC-003F.jpg
http://i35.photobucket.com/albums/d184/gandooke/MVC-002F.jpg
http://i35.photobucket.com/albums/d184/gandooke/MVC-001F.jpg


For Referance

The old kit that fit better
http://i35.photobucket.com/albums/d184/gandooke/IMG_0871.jpg

any pics?

They should refund the money and make it right by shipping you the kit you need that will actually fit!!!

TOTAL B.S.! They owe you a full refund.

they should refund you your money. if the dont, get a lawyer. im not going to comment on how i feel about these kinds of mods. but i wish you luck in getting your money back and learned that OEM is a wonderful thing.

Shady.
Dirty on their part.
They know it does not fit well and still insisted in sending it out.


Wish you the best and good luck with everything.

That sucks...I thought Viniati had more class then that...

This is WITHOUT the styro peice... in front... it still fits like that... just FYI

maybe after seeing how im sure MANY people will not want to deal with this company after their bad customer service with you BJ they will get their heads out of their a$$es and call you up to get this resolved.

Been missin you at the shows since you haven't had your car

JESUS CHRIST.. that's probably one of the worst experiences I've heard of.. this needs to go into buyer/seller experience...

Man I hope they get you straight... between money and principle you should be compensated greatly. I would not touch them with a 10 ft pole...

Btw your old kit does look good!

I say we boycott buying from them...I know I wont be buying from them!

^wont be boycotting or wont be buying? haha

REFUND should be in order. That is a terrible fit under the headlights :tap: .....

damn that sucks, it has air vents under the headlight lol.
def should get a refund. if you still have the m3 bumper could you take a pic of it i want to see how it was folded.

that's not even close!

refund time Viniati!

I know the owner of Viniati vary well in fact he’s my sponsor and neighbor. It’s strange that this would happen. They usually have excellent customer service. I don’t blame them though; they’ve been so busy lately for last 3 months. They moved to a bigger warehouse that’s a long trip form where it use too be and the owner is expecting a baby soon :nails:. I haven’t even been able to kick it with him for months now and he live s a block away. And your Drifter II kit Viniati doesn’t produce those that’s why they don’t fit right. It’s usually out of the sellers hands when the 3 partie or providers sends their customers crap parts. =( ill try to give them a call for you later. Good luck man.

Wow...its amazing how a little complaint thread can go such a long way.....they will be making out with your butt in no time.

I know the owner of Viniati vary well in fact he’s my sponsor and neighbor. It’s strange that this would happen. They usually have excellent customer service. I don’t blame them though; they’ve been so busy lately for last 3 months. They moved to a bigger warehouse that’s a long trip form where it use too be and the owner is expecting a baby soon :nails:. I haven’t even been able to kick it with him for months now and he live s a block away. And your Drifter II kit Viniati doesn’t produce those that’s why they don’t fit right. It’s usually out of the sellers hands when the 3 partie or providers sends their customers crap parts. =( ill try to give them a call for you later. Good luck man.

I don't disagree with you Chris... but just like ZPI if you are too busy to consistently offer excellent customer service, then they need to ramp up to be able to meet the demand of their customers. That's the bottom line, bro.

Wow that's a shady deal. I'm glad I read this.

I know the owner of Viniati vary well in fact he’s my sponsor and neighbor. It’s strange that this would happen. They usually have excellent customer service. I don’t blame them though; they’ve been so busy lately for last 3 months. They moved to a bigger warehouse that’s a long trip form where it use too be and the owner is expecting a baby soon :nails:. I haven’t even been able to kick it with him for months now and he live s a block away. And your Drifter II kit Viniati doesn’t produce those that’s why they don’t fit right. It’s usually out of the sellers hands when the 3 partie or providers sends their customers crap parts. =( ill try to give them a call for you later. Good luck man.


then you shouldest carry the kit... or you should refund me... or ... check the kit before it comes out...


what about the m3 kit folded to ____s??

Im pretty sure all companies at least look at some sort of sample or something of the product they sell.....I cant wait to see what Viniati's response is to this, and to the Scion community.

I know the owner of Viniati vary well in fact he’s my sponsor and neighbor. It’s strange that this would happen. They usually have excellent customer service. I don’t blame them though; they’ve been so busy lately for last 3 months. They moved to a bigger warehouse that’s a long trip form where it use too be and the owner is expecting a baby soon :nails:. I haven’t even been able to kick it with him for months now and he live s a block away. And your Drifter II kit Viniati doesn’t produce those that’s why they don’t fit right. It’s usually out of the sellers hands when the 3 partie or providers sends their customers crap parts. =( ill try to give them a call for you later. Good luck man.


then you shouldest carry the kit... or you should refund me... or ... check the kit before it comes out...


what about the m3 kit folded to ____s??

I’m not Viniati so I can’t refund you anything. =) They do check out the kit before the list them on the site. Some kits just come out bad like the one you got. Almost 90% of all body kits out there have fitment problems.

But in my opinion, if they want to do business in the Scion community, they need to make this right!!! Whatever right is. In my opinion, they need to take better care of my friend BJ.

What you do not know about BJ is that he is a very down to earth guy and is very patient. When some of us would fly off the handle, BJ tends to be the voice of reason. He would not have resorted to this post until he was at wits end.

Viniati needs to get their head out of their A$$e$ and make this right!!!

Wow BJ, I knew you were having problems but I hadn't heard the whole story begining to end. Vinitai definitely needs to refund your money or send you the right part in GOOD shape! That's ridiculous that its taking them this long, whether its because business has been busy, owner's having a baby...whatever. Business is business and if you don't take care of your customers then you're going to end up with a lot less customers wanting to buy from you. I'm with Brian....lets boycott them. Boo for Vinitai. :flame:

That is ridiculous. This is one fantastic way to alienate a customer base.

Let's see, last time i checked there were over 31000 registered scion owners on here, many of which spend oodles of cash modding their cars.

hmmm... i had been looking at vinitai to buy some stuff in the future, but now i'm not sure. how they handle this situation will surely affect my opinion of them. VINITAI IT'S NOT TOO LATE TO SAVE YOUR REP! Just help the guy out...

I'm still stuck on the fact that they folded, folded the bumper. WTF?

When you say they "folded" the bumper do you mean they creased it? i.e. at the line of the fold, they compressed and squeezed the two sides of the bumper together?

It seems like a continuous run of bad luck.

What happened to the people who made the M3 bumper? Who makes it?

When you say they "folded" the bumper do you mean they creased it? i.e. at the line of the fold, they compressed and squeezed the two sides of the bumper together?




THEN, the bumper arrived at the body shop and during the middle of class I get a call from the body shop stating that the M3 bumper has been shipped in a box way to small for the bumper and has been folded into thirds... not just bent... FOLDED... So I called Viniati and let them know about the bumper and they told me to have the bumper heated and because it was poly-urethane it would. Now let me tell you as a Material Science Eng. major that this bumper was far from its elastic potential there was NO way it was going to return to its original shape. The body shop further affirmed this.

BJ is a very good friend of mine as well and i have been there from the beginning of this whole ordeal and its really rediculous. I wanted that same front end as well but will never buy it now if this is what I can expect.

If Viniati is buying it from a 3rd party then they need to be able to support it, saying that the company they bought it from is no excuse for poor customer support when BJ didnt buy it from their 3rd party.............he bought it from Viniati.

At this point I would say that a refund is the LEAST Viniati could do to make this right. BJ has spent a lot of time and money going back and forth to the shop just to be dissapointed everytime and be fed an attitude. If Viniati really wants to make this right I say they refund him and ask or better yet BEG BJ to be able to be one of his sponsors and give him an entire body kit.

The reason I own Kaminari!!

Ok, I am going to post in defense. Not spite or anger because I know you need to do what you need to do and we do also.

On the Extreme Dimensions part Drifter 2 Front bumper, I have sent ED the images, and they did not get back to me because they do not warrant the fit. However I am no longer going to sell the M3 front because as you know I can't get the manufacturer to call us back.

Your body shop is working with us on the fitment and they have told me they are the ones who purchased the bumper. That is why no one has contacted you in particular, however we issued a check to them for the difference of the two.

All that I am going to do here is say, Viniati retails all types of kits and all types of mods for cars. Sometimes issues of fittment come up. If it is branded with the Viniati logo then it is going to fit. (products with the logo in pics.) The rest come from other factories and other warehouses which is why we can't possibly look at everything.

We formally apologize we want you to be happy and so does your shop. In this case We have all lost. And we are sorry it has gotten this far, but your case is still pending and until we get word that ED will warrant the return we have to wait. But we are fighting to get it resolved.

-Viniati

Glad to see you guys came foreward with a professional response instead of getting uppity like some other vendors on this site have done.

Still watching...

wow

Its the body shops check... for MY car thats in the body shop because of an accident... its still MY money and MY car... as far as im concerned.

But I do thank you for the apology and thats all i really wanted from you guys.

:cry: I wanted the M3 front bumper...

I guess I snooze and I lost :doh:

Viniati SUCKS.........Don't even know who they are..I know BJ. The consumer is dealing with Viniati, not the third parties or factories or the boggie man. As a business Viniati's resposibilties are to the consumers. If the vendors can't get their crap together , Viiniati should can them then move on. You have to give a little to gain a lot. In this case they gave nothing and lost A LOT. Viniati doesn't wanna refund the money until THEY get paid! WOW close up shop and do something else you will never make money like that! Viniati just lost 3 SALES by refusing to Correct 1 Mistake they made! YES THEY BECAUSE BJ bought the kit from THEM! NOT CHINA OR JAPAN run factories making shoddy stuff.

By giving one loyal kid his money back or taking the steps to correct it and making him your best salesman you now have someone with a voice who will be first hand example of what a bad company Viniati is....

My 2 cents...take it to the bank!
:nope: :nope:

I work in sales and if a person has a good experience with a sales person, they will tell on average 3 of their friends about it.
If that person has a bad experience with a sales person or company, they will tell 10 people on average.

Most people know at least 250 people on average in some way shape or form. Now take into effect forums when thousands of people can read a post and they continue the tell 10 of their friends of an experience, and a company can really feel the effects of it.

wait so the m3 front is no longer available its still on the site i just ordered it

viniati sent me an email saying that it is back ordered when I asked them about that bumper

good luck and keep us posted on what happens with it

BUMP

I cannot begin to explain my distrust of companies after reading things like this. I work for T-Mobile and know firsthand what effect poor customer service can have on a company. Whether or not the bumper came from this or that company, the order was placed through Viniati and therefore it is Viniati's obligation to see the sale through and keep the customer satisfied. An apology is great, but how far is that gonna get you? Missing out on shows, irritating your sponsors...I really hope you get reimbursed for not only money spent on sh!tty parts, but also for your losses from time wasted.

Ordered my body kit on dec 29. I called in two weeks later when I got no tracking number or order confirmation and was told it was on back order. Their website does say that it takes 4 to 8 weeks for back orders but I got a e-mail that stated their container of products has arrived but needed to be reviewed by customs. Take into account this was Jan 23 I recieved that e-mail. I dont know how long customs take but this is the third week I've been told it would be in by the end of the week. I really dont feel like being screwed with and dont want any problems but with show season fastly approaching I'm getting more nervous with each day passing wondering if I will recieve my product on time or not. Well I just hope they can come through and do what needs to be done to make their customers happy. That is the main objective of any good company.

BUMP

GFot my BC2 kit. NO good fitment at all.

LOL.... yeah... i got another m3 bumper from someone who sold his car.... still no reimbursement either....

My order with them also sucked big nuts. Called them wanted their m3 front and a set of sides and rear they told me they couldnt get a hold of their suppliers for the front and the sides and rear i wanted originally were back ordered. so i told them to refund me for the front and to get me the bc2 sides and rear. they told me they had them ON HAND and that they would ship out by the end of the week. the same day i also ordered my m3 front from street concepets. on valentines day i got my front bumper and figured id have my sides and rear by friday. by friday i had nothing mean while my car had already had the front sides and rear taken off of it and was waiting to have the kit come in the car was already in the body shop because of a hit and run incident. so friday i call them and wanted an update and they told me that they screwed up and that they actually didnt have enough on hand and that they were now back ordered so they they told me they would have a shipment coming in middle of march i said fine ill wait. middle of march comes i get an arrival date of march 26th. march 26th comes and they tell me march 28th i call march 28th i get nothing. finally get chris on the phone a few days latter and hes like you have no idea what i have to do to get these here yadda yadda yadda and i was like actually i do my dad works for home land security but thats not the point its not the customers problem if you have trouble getting your product into the country you give a customer an airval date and fall through on it you look bad and only ____ us off. so he tells me to call friday and hell give me tracking numbers. callf riday couldnt get anyone on the phone then finally chris answers the phone cops an attitude with me tells me the stuff hadnt gotten in yet and that it would ship out middle of next week. for two and a half months it was nothing but excuses run around and lack of returning phone calls and emails and also lack of knowledge on the rest of the staffs part. denise never had an answer for me and i would have to wait a week to get an answer from chris VINIATI IS THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH PERIOD. i have never been charged for stuff before it shipped out had they told me i had to pre pay for it that would have been one thing but to charge me for something i hadnt even recieved is another thing all together.