randode

iTrader: (-2)

We took my wifes silver xB to Toyota of Orange this morning to have it looked at. It makes a clunking noise when you start it. It sounds like the motor is hitting the floor. Well, 6 hours and 4 mechanics later, its still not fixed. They said that they dont know what it is, cant fix it, and to come back if it gets worse. WTF? arent these "mechanics" trained by Toyota. What should we do now? We are paying $300 a month for a brand new car that sounds like a beater when you start it. Call Scion Corp.?

scionaraxb

absolutely call Scion Corp.

arinvolvo

If they cant loacate it or fix it, then they should replace the whole drivetrain. Simple as that...go over there and raise hell...do not go silently into that good night.

Ad-roc

They tried to pull that ____ on me with a massive rattle. I raised hell and they took care of it that day. Raise hell. Call Scion Corp.

Ad-roc

MadSciontist

Actually you can have the entire vehicle replaced if they can not fix it. Have them take another look at the car, then ask them to replace the drive train. If that doesnt work or they refuse you can enact the lemon law.

BlueBox

interesting ...my xB makes a slight clank noise too when i start the engine...sort of sounds like a coin drop in the exhaust pipe... but it doesn't really bother me...it's a faint "clank" ... maybe it's normal...

ne ways...my xB runs smoother than ever...so i'm not complaining.... initially the car used to sort of shake when at idle..but now it's smooth ...is it because the engine has been broken in? i have 8500 miles on mine now...and runs better than b4.

krickle

Okay, so here's what happend; I called Scion Customer Assistance, the number that is in my Warranty Manual and they were SO nice. The first person took down all my information about my experience at the dealership, she then gave me a case number and transferred me to a specialist. Joel was great, he asked me a bunch of questions and told me that Toyota of Orange and/or himself would call me back by Monday end of day to make me an appointment to come back. Joel was going to call the dealership manager. I feel bad, I don't want to get anyone in trouble I just want my car fixed!! I will keep you all updated. Let me know if anyone else is experiencing a noise! I don't know if it is just my car or if there is something with the cars mechanics?? The noise doesn't sound like the exhast.

TheRedBox

I say bring it back 3 more times and have them try to fix it. do that within 12 months of the purchase and within12k miles.. and there you have it. a new scion thanks to the CA lemon law.

randode

iTrader: (-2)

we just want it fixed. Its a good car, the dealer is just lazy and doesnt want to take the time to diagnose it.

TheRedBox

go straight to the general store manager. if you still dont get it done. go to the principal (owner).

That will solve your problems. Trust me. I've worked at Dealerships...

BlueBox

y don't u try another dealer?

TheRedBox

Dealer are dicks to people who didn't buy their cars from their dealership.

BlueBox

does the service center system show where the vehicle was bought? i doubt the service should be any different whether u bought the car there or not... i took mine to 3 different dealers already...and all of them treated me great...

if worse comes to worse ... u can always write to Toyota Corporate stating the complaint... i've done that with my dad's mercedes...and they were professional enough to send out a special technician from Mercedes directly to look at the car at the same dealer we had complaint with... at the end...the problem was fixed although it took time and alot of frustration...

personally..Mercedes are junk... if u spend $60,000 for a damn car..i expect it to perform well atleast for the duration of its loan...our E-500 had so much computer problem..it was like watching christmas lights blinker everywhere on the dash...

ne ways..my point is... if u have complaint go directly to higher source...make sure the letter is certified..for proof later.

randode

iTrader: (-2)

this was the same dealer we bought the car from. Its ok, we called Scion Corp.

ScionBandit

Most if not all service centers can check to see if the vehicle was bought at that dealership or not. regardless its still a toyota and they should fix it whether bought from them or not. i agree some dealers who get customers who have not bought the car from them, they treat differently, ive seen it first hand, it sux. i know you want it fixed which will happen if u raise hell, believe me. if you raise it, they will fix it. they want the customer to have the problem fixed by them, not someone else. as a last resort use the lemon law, it may not be what you want, but if the vehicle cannot be fixed i'd rather have a smooth running car than a bad one, rite?? let warranty and the dealer work it out first, if they can't do nething contact Scion Corp. again and see if they will do a buy-back. just work with the dealer/warranty and get in touch with the service manager/director if not already done. once they head guy is invovled, things get done the right way, trust me.

good luck.

:?:
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Naruto Quiz

TheRedBox

anything happen? is the box fixed yet?

randode

iTrader: (-2)

i diagnosed it an made the repair myself. It doesnt make sense, but after removing the strut bar, the noize went away. I dont know how or why the strut bar would cause this. I have strut bars on 2 other cars and no noise.

scionaraxb

busted motor/tranny mount? popped unibody welds?........?

TheRedBox

Not sure to as why it would do that either...

On my DSM the strut bar barely cleared the cam gear cover. And you know front wheel drive + POWER = wheel hop. Anyways Long story short, a 1-2 shift later i have a busted plastic cam gear covers and bits of plastic in my timing belt.

least its fixed. =)

randode

iTrader: (-2)

nope, everything looks good.