Hey people im opening this Topic because i have a situation with NST ( I made an special order of the pulley kit for the scion xb 1st gen. in January 3 that cost $212. ( I pay with paypal)
They email me telling it gonna take 6 weeks shipped because is an special order. I wait 8 weeks and I email them. They tell me that unfortunately one of the pulleys that was built for my order has been damaged during the final stage of production. That they have started work on a new pulley for my order and expect to have a package ready for you within the next couple weeks. That was in march when they wrote me that last email. I reply them more than 10 times since then and I never recieved an email. I try to open a case with paypal they told me is too late. This is for you guys I hope nobody else had this experience with them thx........ Angel

 

If someone can help me contact a customer service of NST I will be very thankful and if anybody had any bad experience write it on

 

customerService@NonStopTuning.com
or aim NSTonAIM
this can only be a onec in a blue moon thing
cant say anything bad about them
done 2 orders with them and about to do a third
take time for a work of art

 

thx i know but they dont replay me any email

 

reply*

 

try a pm?to the sl name

 

I pm him once and he told me its a special order it gonna take time but that was like 2 months ago and since that I email him and didnt reply either

 

I pm him once and he told me its a special order it gonna take time but that was like 2 months ago and since that I email him and didnt reply either

 

 

they just did the big group buy on s/c pulley that takes time, that could have delayed the parts

 

maybe but I made my order in january i paid in december....

 

thats long time........

 

looking on my bill for a phone number all i can find are email address

 

NST is online all the time, simply use AOL or PM here on the forum, It is never hard to get ahold of them for anything. The guys at NST are stand up people, if there was a production issue, even a small scratch, he would not sell it. Quality before qty on special orders.

As stated, Simply pm him on this forum or message him via aim. Always easy to contact.

 

I install the Aol instant messenger today and talk to a representative. He told me the piece was goin to be ready in 12 days and goin to be shipped in 15days. Im trusting on what he told me and I hope to get the piece in at least 20days. I will keep updating the status and what hppened in the next 15 days.

 

That is crazy ridiculous. Even 2 months is too long for a custom made part. Why was the money not refunded back to him while he waited for the part to be made. By now he should be entitled to some interest on that money. I say give up on them demand Paypal do something for you. That is what they get paid for.
Get a pully from someone that actually stocks them.

 

Is too late for me to get a refund by paypal. He told me he was goin to send it in 15 days since 5/5/08 so Im trusting on his word. If he dont send it everybody will know here what happen and he will not like that.

 

10 more days to go.....

 

Thought about filing a claim with the Better Business Bureau?

 

whats that........