Woah!

This is cool!!!

ScionsSport! I will never buy from them again!

I made an order of the FX JDM Lights for xB.

The company sends me an email that needs $25 more to ship to Puerto Rico.

I send an email told him, ok.

After a few days the company sent me another email, told me that the shipping address don’t match the address of the credit card.

I sent emails that he ignored, called several times and left messages that he ignored too. Finally I lost totally my patience.

I left two voicemail told to cancel the order, two different days. I hate this service, I don’t want it anymore. You know? I’m ignored again.

Finally yesterday I found a live person, he told me that the order has been already packaged and he check if he can return it from the warehouse, whatever…

I called today, and asked for the order, the customer service employee told me that he need to charges a 10% restocking fee for the shipping, etc. etc.

That’s a good answer. I sent a lot of email that never reply, I left a lot of messages that never reply. Finally when I got communication he told me that.

I’m sorry, but I will fill a claim trough my credit card company because I want the full amount that I paid. If this company doesn’t answer the emails and don’t heard the voicemail, this is not my fault, but I will no pay the errors of the others.

I understand if I will no call or something, but I called with sufficient time and left messages with sufficient time.
OTHERWISE, I don’t understand. In my opinion this is injustice.

Fortunately I have a copy of all the emails and printed all the invoice and emails, this is concrete evidence to fill a claim.

______________________________________________________________________________________

2/09/2005 Pending Credit card verification phone numbers:
787-758-0505
1-800-981-9505
1-800-268-8274
12/09/2005 Processing Dear Joe,

I can only provide free shipping to the 48 stats in the US. Please call us.. I would need $25.00 to ship this order to PR. Thanks you very much for business!

George
sales@scionfx.com
12/12/2005 Processing Dear Joe,

Need to ship this order.. please call us at 626-934-7808. Can't match shipping address to the USPS or UPS address verify system. Thansk you!

George
sales@scionfx.com
12/14/2005 Delivered Dear Joe,

Order Cancel! I had pulled the package from USPS shipping system. They are going to send the package back to us. We had refund your order for $224.10 that is total amount deduct 10% restocking fees. I didn't charge shipping we paid USPS that was $38.00 we had paid, can't get refund. Please understand!


Transaction Detail






VZVA0EBB96A1

Request Data
Trans ID: VZVA0EBB96A1 Login Name: performancer
Timestamp: 2005-12-14 10:52:56 Trans Type: Credit
Duration: 0.00 Tender Type: Visa
Client IP: XXX.XXX.XXX.XXX Account Number: XXXXXXXXXXXXXXXX
Client Version: 3.06 Expiration: 0607
AVS Street: XXXXXXXXXX Amount: $224.10
AVS Zip: 00XXX Email: XXXXXXX@yahoo.com
Comment1: Comment2:
Recurring:

Results
Result Code: 0 Response Message: Approved
Auth. Code: Orig Trans ID: VZVXXXXXXXX
AVS Street Match: Orig Amount: $249.00
AVS Zip Match:
International AVS Indicator: X CSC Match:
Batch ID:

 

most c.c companies will credit the amount if you have not recived your product within 30 days of the time of the charge, your smart to have kept all the emails, hopefully things will work out for you. but it sounds more like a misunderstanding, i have shipped stuff to puerto rico, its a _____ and half.........good luck

 

ScionSport never sent me the item.

I think this is an opportunistic people…

If he packaged the item and paid the shipping this is the problem of the company, I sent emails and voicemail promptly, saying cancel it the order.

Thanks Kilo6_one

 

Dear Joe,

You had try to reach us on weekend. I know you are upset. You are the
one
cause all this trouble for us. You think we are try to take you money?
We had
list the term and conditions on our site. You are really think that
people just
sit in front of computer 24 hr just to answer e-mail. Try talk with
ebay or
Paypal.. sometime, I don't even get reply with 72 hours.

We had ask for additional $25.00 just for additional shipping to Purto
Rico. It
cost a lot more to ship to PR. You know and I know.

We didn't even billed the $25.00 for additional shipping, and I had Ok
with my
boss to ship to you free of charge without additional $25.00.

You are the one try to reach us to cancel the order because you had
provide the
address that was not verify by either USPS or UPS. If that was the
case we ask
the customer again to verify address. We don't want to package to
return to us
for wrong address.

So Please understand, I had take care many Scion owner in PR. If you
ask them
most of them know me, we are very fair and honest company, if you think
10%
restocking fees is not fair for all the trouble you had cause. E-mail
me again
and I will issue credit for the store for your future purchase. If you
think
that is not fair.. call me, I will refund back to you. Other Scion
owner in PR
had my FX 1 headlamp had he loved. We are the only dealer have these
headlamp.

You are the one cause all these trouble.. we are always nice. Monday
is always
be the very busy day for us. Sorry for not return your phone call. I
believed
Scion owner should be very nice, but you had just been very nasty.

George

____________________________________________________________________

Dear Joe,

you send 3 e-mail at same time and expect me to read my e-mail at same
time I
received in my system.. Sorry.. that was not the case, we can only get
to our
e-mail when we have time.

Thanks you

_____________________________________________________________________

Dear Joe,

I had ask very nice about your order, because the address is not verify
by the
USPS or UPS system, we don't want the package to got lost or return to
us, that
why we e-mail you. You are the one want to cancel the order and cause
all the
trouble for us. If I didn't anything worng.. I am sorry, but your
e-mail to me
is not very nice.

_____________________________________________________________________

Your credit card is billed when you place your order not after.. so I
know you
want to cancel the order, there is no reason for me to call you back..
for
what? just to hear you want to cancel your order? I guess people never
happy..
hope God bless you!

_____________________________________________________________________

On the e-mail.. I said,

need to ship this order, I am just asking correct address.. is that
something we
do wrong?

George

_____________________________________________________________________

Dear Joe,

For your information: Here is link to our site "condition of use"


http://scionsport.com/store/conditio...f0a05dddd3e923

We charge 15% for any return or cancel orders plus any shipping charge
if we had
paid. We had been very nice and try to take care the problems you
have. You
are the one change mind on your order.

George

_______________________________________________________________________

 

This is my answer

_________________________________________________________________________

George,

You don't know what is the difficult to me write in english,
If you think that i'm not nice, its your opinion.
I provided the customer service telephone numbers of the credit card to the purpose if you need information, so no any reason to contact me to credit card problems, because my address was ok and you can verify with this phone numbers.

So you can see? You reply to me today! later! Thanks!
And another thing, I work to computer 24/7, so don't attack me with this hostiles messages. Thanks to said all of that is my fault, sorry but this is not a customer service, this is now a personal attack. Thank You!

All of this messages are evidence.
I only want my money.

Thanks!

Joe

_____________________________________________________________________

 

Maybe I’m wrong, maybe I’m not wrong, but I purchased products on ebay and this sellers are very nice, I purchased products with ScionLife sponsors and all of this sellers gave me a quick responses of all of my questions and are number 1 in customer service. Appartently ScionSport can’t do that. This is the impression that he gave to me.

I’m sorry that this thing occurs.

I bought things from LastLookCustoms, JCS Speed and CarDomain, all of these sellers are number 1 in all!

Why ScionSport are the exeption? I bought from ScionSport before and why he changes now?

 

Last email sent to George of ScionSport

________________________________________________________________________

George

I tried contacting you on December 12, 13, 14, this is not weekend days. You are wrong. You need a calendar? I have copy of all of the emails that I sent to you.

I never insult you, instead you said me that I’m a nasty person, I take that as insult.

I never insult people because this is ethical wrong in a and business issues and daily life.

I want my money back!

Thank You very much!

Joe

 

Dear Joe,

We last few e-mail to you, as a seller I even offer to refund the different to you as you can see. I don't think Scionsport is trying to rip you off, but you are trying to damage our name by listing this issue in the Scionlife! You had try to cancel this order when we had shipped the package.

As note on last e-mail we refund the 10% stocking fee back to your account.

To all Scionlife member, Scionfx, Scionsport had always here to help you guys to find and manufacture great products for Scion. We not here to fight with you.

Take Care!

George

 

Dear Joe,

We last few e-mail to you, as a seller I even offer to refund the different to
you as you can see. I don't think Scionsport is trying to rip you off, but
you are trying to damage our name by listing this issue in the Scionlife! You
had try to cancel this order when we had shipped the package.

As note on last e-mail we refunded the 10% stocking fee back to your account.

I really think it was a misunderstand issue. Please don't be upset, if there is
anything I can do to make you happy, please let me know. Sorry that you are
thinking I am attacking you.. "NO" that was not the case.

So.. please don't be upset.


Take Care!

George
_______________________________________________________________________

George,

On this forum, they have a column said “Retail, Shop & Dealer Experiences”

I post the comments on the right place, because this is my shop experience.

I’m right?

Well, this is my experience; I don’t try to damage the names of any company. I do not post this issue in the forum with this purpose.

If you refunded the 10% I said to you thank you and no more problems with me.

I think too that this was a misunderstand issue.

Thank You

Joe Rosa

 

Um, sounds like any other busy company if you ask me. Its christmas, you are not going to get a responce fast during a holiday season.

They need more money to ship out of country, scionsport is a good company. Their prices are on the higher end in most cases, however what i've experienced and my friends have experienced has been nothing but pleasent.

Sorry for the incovience you had, but you would get it any where during the season. Its a fact.

Cya

 

Thanks for your reply, but i hate the excuses and the lot of things that this peoples tell me in their emails that I know that is not right, you can read in the post.

I know we are in christmas and this is the most busy month, but for contact this people took me more than four days. Now I need to pay the long distance call made to contact this people.

Im a potential buyer, My score in Ebay is 100%, and this people told me that im not a nice person and i'm nasty, this people don't know me to said that.


Whatever, I think that this issue don't affect at all, because all of this can be used to learn.

Maybe Im the 1 case in 100 customers, maybe not.
Now I think that this was a misunderstand issue.

Anyways if this company make you happy and bring to you a good customer service, don't discard.

Anyway I recognize that this company made the effort to fix the inconvenience and
I will appreciate that.

 

/rant

lock

 

yea, I have bought stuff from them in the past and had no problems...as long as the issue is resolved I say this thread gets DELETED, not just locked...just for the sake of there name.

 

Actually, Ive never had any problems with ScionSport.com. Ive now ordered 4 times, and all 4 times recieved my items very quickly.

Joe Darkness, sounds like nothing is going to please you. They offered your money back, you are upset. They offered store credit before full money, you are upset.....

Hey George @ Scionsport.....Im gonna order next week some TRD Shocks/Hotchkis Sway Bars/Hotchkis Strut Bar......and maybe maybe the TRD Clutch.....!

This is George over at Santa Monica Infiniti....

 

P.S......any hook up's on a discount ???

 

Thanks, but you need to read and understand all the post before make any comments.

Anyways, all are fine right now.

 

i dont understand why you are having problems, have ordered many items with them, they even did an exchange with me before, and they have been very quick, precise, and professional each time i would oreder or inquire about something, so hope it all works out.

 

I don’t understand too, because I’m a previous customer, before that issue, I purchased in ScionSport the tail lights and don’t had any problems.

 

x2. This topic is not going to produce something good.

 

ive picked up cargo covers from george.. foglights..
armrests.. he's a great guy.. one of the only guys that
carry a whole line of scion stuff from bodykits to ligthing..

that sucks it got all messed up(your order)..
but international ____ is always a lil tougher..