So is the HATCH RATTLE TSB something the dealer has to do?
11-29-2007, 07:43 PM
#3
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i've had the dealer perform 2 different "hatch rattle tsb's". first time, they replaced the hatch struts (supposedly)....still rattled. Second time, they replaced the bump stops. still rattled.
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
11-29-2007, 08:32 PM
#4
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Originally Posted by SePaTc
i've had the dealer perform 2 different "hatch rattle tsb's". first time, they replaced the hatch struts (supposedly)....still rattled. Second time, they replaced the bump stops. still rattled.
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
I think the newest TSB is where the place some foam ona certain part of the hatch.
BTW, I meant if the dealer HAS to do it for me. I dont want to do it myself.
11-29-2007, 10:30 PM
#5
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Originally Posted by SePaTc
i've had the dealer perform 2 different "hatch rattle tsb's". first time, they replaced the hatch struts (supposedly)....still rattled. Second time, they replaced the bump stops. still rattled.
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
You and i know the subs arent doing it but why give them a reason to blame you.
11-30-2007, 02:09 AM
#6
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the foam is something I suggested. Add some foam on the bumper stops. Foam tape I call it, you can find it at lowe's. It's also know as weather stripping. Apply some 1/2" thick foam on the bumper stops, see if that stops the rattles.
11-30-2007, 01:05 PM
#7
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Originally Posted by TTCCC
Originally Posted by SePaTc
i've had the dealer perform 2 different "hatch rattle tsb's". first time, they replaced the hatch struts (supposedly)....still rattled. Second time, they replaced the bump stops. still rattled.
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
i've complained about it numerous other times, but every time, the dealership either ignores me altogether, says they can't hear it, or that theres nothing else they can do.
I even went so far as to bring it to a Lemon law hearing, where toyota's attorney basically implied that since i had subwoofers in the hatch, there was no way to prove that the rattle wasn't caused by them.
I said, "how about the fact that it rattle BEFORE i ever had subs?" he said there was no proof of that.
I said "how about the fact that hundreds of other tc owners have experienced the exact same issues, as evidenced by simply googling "scion tc hatch rattle" and reading the forums?"---he said, apparently, that that argument is based on heresay, since no other tc owners were present with me to corroborate.
basically, they leave you high and dry. so you might as well just try to solve it yourself. I'm going to go ape on it this weekend, and rip out all those rear interior trim pieces and the plastic ribs/fins...since i believe they are the culprits.
the rattle has gotten so damn loud in the last week or so, I can hear it OVER MY STEREO/RADIO!!!! Its ridiculous. its like on constant rattle. totally unacceptable.
but hey, does scion care? heck no. not as long as they're still selling cars....
You and i know the subs arent doing it but why give them a reason to blame you.
the dealer has seen the subs before, i'm not going to pull my 36x14x14 box loaded with 2 beefy 10" subs out every friggin time i go to the dealer for some stupid rattle.
i know magnusson-moss, its not my responsibility, its on them to prove that the subwoofers caused the rattle. I have evidence that it is a DEFECT with the car.... for instance, there's TSB'S for it. zomg....
11-30-2007, 01:23 PM
#8
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^^ well, to play the devil's advocate, a TSB means "Technical Service Bulletin" and not "recall." The TSBs that are issued out by Scion, Toyota, Nissan, Honda etc, are considered to be an addendum to the repair manual; instructions on how to repair something if it should break, or fail. They are done under the regular factory warranty parameters (in the case of the rattle, 3 years or 36,000 miles, whichever comes first) and they do not extend that warranty. So, if you have this, or any other concern in which a TSB was issued out for, and you are outside the warranty parameters, you must pay for this service to be done at a dealer, although somtimes they are nice and will do it free as a "goodwill." A recall, on the other hand, is what a company would define as a “known” issue that they are repairing or fixing regardless of warranty, regardless of mileage or age of the vehicle, and done at no expense to the customer, except the gas you spend getting to the dealer of course. Recalls are notifications sent to the dealership and to the customer's whose vehicles are involved, but a TSB is only sent to the dealership …
again, just playing the devil’s advocate here, not saying that I necessarily agree with any of it
again, just playing the devil’s advocate here, not saying that I necessarily agree with any of it
11-30-2007, 06:17 PM
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Originally Posted by IntegreS_350
^^ well, to play the devil's advocated, a TSB means "Technical Service Bulletin" and not "recall." The TSBs that are issued out by Scion, Toyota, Nissan, Honda etc, are considered to be an addendum to the repair manual; instructions on how to repair something if it should break, or fail. They are done under the regular factory warranty parameters (in the case of the rattle, 3 years or 36,000 miles, whichever comes first) and they do not extend that warranty. So, if you have this, or any other concern in which a TSB was issued out for, and you are outside the warranty parameters, you must pay for this service to be done at a dealer, although somtimes they are nice and will do it free as a "goodwill." A recall, on the other hand, is what a company would define as a “known” issue that they are repairing or fixing regardless of warranty, regardless of mileage or age of the vehicle, and done at no expense to the customer, except the gas you spend getting to the dealer of course. Recalls are notifications sent to the dealership and to the customer's whose vehicles are involved, but a TSB is only sent to the dealership …
again, just playing the devil’s advocate here, not saying that I necessarily agree with any of it
again, just playing the devil’s advocate here, not saying that I necessarily agree with any of it
I brought the car in again, for the same rattle, later on, while still covered, they performed a different TSB.
They failed to adequately resolve the issue, and thus it has continued on. The fact that the car is now past the basic warranty is irrelevant in this case. Had they sufficiently addressed and resolved the issue the first 2 times, we would not be at the point we are now.
Do some research on magnusson-moss and lemon law laws in your state.
I should know, I already have gone thru this process and got a check from Toyota as settlement for my lemon law case. OBviously, whatever i said was enough to scare toyota into settling, rather than risking a higher payout by going to a hearing.....
11-30-2007, 07:50 PM
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Originally Posted by IntegreS_350
^^ wow, glad to hear that worked out for you--
Did you go through Arbitration? or through Lemon Law?
Did you go through Arbitration? or through Lemon Law?
Plus, what they don't tell you, is that even after the arbitration, its not BINDING. so if toyota does lose, they can just go appeal it, and make you wait another 6 months for a trial. its a giant run-around, designed to frustrate you so much that you just eventually forget about the whole thing.
I called 1 800 My Lemon, and they took the reigns right away. They just asked for copies of all my service records, and then basically said i had enough to file a case. Then sent me a questionaire, which i filled out and returned, I went to a deposition (toyota's lawyers ask me questions in person), and at the end of that, the toyo lawyer basically made an offer. We negotiated over the course of the next week, and reached a settlement without having to go to an arbitration/hearing.
12-03-2007, 01:21 PM
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Originally Posted by Higgy
how much did you get from the settlement?
it wasn't really for the hatch rattle, because as i said, they inferred that my subs caused it, even though the lawyer was smiling at me, indicating that he knew it was BS.
the settlement was mainly for the clutch issues, not just squeaking.
UPDATE: I GOT RID OF THE LOUD HATCH RATTLE!!!! Well, kindof. I just took out the plastic trunk liner piece (with the handles) and Voila! 98% of the rattle(s) are gone. Now its just a question of how i get it back in without causing the rattle again.... and i broke at least one or two of the fastener clips in the process.
but honestly, i dont' even care if i have to keep the trim piece out, its worth its weight in gold for being able to drive without annoying rattles.
12-03-2007, 01:43 PM
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^^^^^^ 
Oh wait so you still have the tC???? Was the settlement then only regarding clutch repairs and getting reimbursed for that???? I thought at first that you meant that Toyota bought back your tC....
Oh wait so you still have the tC???? Was the settlement then only regarding clutch repairs and getting reimbursed for that???? I thought at first that you meant that Toyota bought back your tC....
12-03-2007, 05:02 PM
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Originally Posted by IntegreS_350
^^^^^^
Oh wait so you still have the tC???? Was the settlement then only regarding clutch repairs and getting reimbursed for that???? I thought at first that you meant that Toyota bought back your tC....
Oh wait so you still have the tC???? Was the settlement then only regarding clutch repairs and getting reimbursed for that???? I thought at first that you meant that Toyota bought back your tC....
yeah, the settlement was pretty much only regarding the clutch issues, how much its going to cost to replace the clutch, etc... depreciated value of the car, wasted time off work, etc...
12-03-2007, 05:19 PM
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Originally Posted by SePaTc
Originally Posted by IntegreS_350
^^^^^^
Oh wait so you still have the tC???? Was the settlement then only regarding clutch repairs and getting reimbursed for that???? I thought at first that you meant that Toyota bought back your tC....
Oh wait so you still have the tC???? Was the settlement then only regarding clutch repairs and getting reimbursed for that???? I thought at first that you meant that Toyota bought back your tC....
yeah, the settlement was pretty much only regarding the clutch issues, how much its going to cost to replace the clutch, etc... depreciated value of the car, wasted time off work, etc...
Ohhh ok, I get it now-- Thanks for the clarification