DJrepresent

Read this thread for the background information: https://www.scionlife.com/forums/sho...d.php?t=213297

So anyways:

Sullivan Brothers received my lights on April 9th. Called them today and they said "they're being returned to you." I asked about a refund and they stated that it's outside the warranty period. Their website, www.mytoyotawarehouse.com, stated the following:

"TOYOTA ACCESSORY WAREHOUSE offers the following Returns Policy: All items are return eligible. Please send a copy of invoice with returns to SULLIVAN BROTHERS TOYOTA SCION ATTN- PARTS DEPT RETURNS 5 CRANBERRY ROAD KINGSTON MA 02364"

(I saved that HTML on my computer on April 4th; now it's been updated to a 30 day policy).

They told me to call Scion at 866-707-2466, which I did. Explained to Scion that Genera puts a lifetime warranty on their parts as does Sullivan, that a countless number of other people got ripped off on these lights, and that a refund is in order. Instead they offered me a one-time "good will" gesture of $250 towards any service I get rendered on my Scion within a 12 month period.

They even had the nerve to tell me that it's not covered for a refund since I didn't have an authorized dealership install it for me. WOW.

Can't believe it. They know they ripped us all off. Does anyone else want to call them up and get their "one-time goodwill" of $250 in services? This is practically worthless since all their prices are so jacked up anyways.

DJrepresent

Ehh I calmed down a little bit and thought about the $250 gift card offer. It's not so bad seeing as how I do need a water pump replacement and might as well stock up on brake pads.

I think that should be noted.