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Toyota, Lexus, Scion no. 1 in customer loyalty

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Old Dec 8, 2007 | 03:43 PM
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Default Toyota, Lexus, Scion no. 1 in customer loyalty


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http://money.cnn.com/2007/12/06/auto...ion=2007120717

Among recent new car buyers whose previous car was a Toyota, Lexus or Scion 68.9 percent bought another Toyota Motor Co. (Charts) product. That's similar to Toyota's retention rate last year, according to J.D. Power.
Old Dec 9, 2007 | 09:24 PM
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Scion probably brings down Toyota's percentage. I only know of about 3 people (rrimportracer, SquallHeart and toeveryhour) on these boards that bought another Scion. Other ones are people who get out of xAs and xBs and into tCs, which I have seen quite often. Still, it doesn't compare to the amount of "Bye Bye tC" threads you see.
Old Dec 9, 2007 | 09:29 PM
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yea but toyota created scion bc they know that we will be future customer of toyota/lexus
Old Dec 9, 2007 | 10:04 PM
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If there were a replacement for my xB Classic in the Scion/Toyota/Lexus family, I would definitely purchase one when a replacement is needed.

Lacking that, I'd like to stay in the Toyota family, but will only if there is a vehicle that meets my needs.

If there isn't a Toyota family vehicle that meets my needs I will look elsewhere.

(So far Scion/Toyota/Lexus has abandoned the "Urban Utility Vehicle" or "City Car" as of 2007, and substituted a highway cruiser.)

Tom
Old Dec 10, 2007 | 12:29 AM
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I went from a 1997 Camry to a 2008 xB, so count me in as a loyal Toyota customer.
Old Dec 10, 2007 | 01:44 AM
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i got converted from Honda
Old Dec 10, 2007 | 03:22 PM
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The last several run-ins at various Toyota dealerships have guaranteed my next car won't be a Toyota... sadly. My tC and current xB were my fourth and fifth, respectively. My dad's first car was a Toyota Corolla Tercel, and he's bought almost thirty Toyotas since - but his experiences are the same as mine, and now he's a Honda guy.

Maybe it's SE PA, who knows.
Old Dec 11, 2007 | 01:31 PM
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I converted from a 1995 toyota camry to a 2006 automatic BSP tC to a 2007 5spd SW tC. so count me in as loyal!
Old Dec 11, 2007 | 01:38 PM
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I went from a 94 Corolla to an 06 Corolla. That 94 has made me a Toyota Customer for life.... I drove her till she blew up on the high way. It took a lot to kill her. My son's father was the 2nd owner, he changed to oil only when the oil can light came on... and I started driving it at 96,000 miles. It lived in Syracuse, NY for 3 years, the salt on the roads corroded the front tire axle, it only cost me $150 to fix it. At 120,000 we knew there was a hole in the engine that was just really not cost effective to fix. When she went she had 210,000. RIP.... I miss ol' Blue. She was a good car. Time will only tell if this new one will hold up to the rep. So far, so good.
Old Dec 12, 2007 | 02:00 AM
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I tell you what...there's a Toyota dealer out here that I won't have anything to do with, because they have given me advice on repairs that were always out of line. For instance, I brought my '97 Camry to this problem Toyota dealer and the service rep told me they'd have to tear apart the engine to see what was wrong inside. I took my car back with my oil change and said, "Thanks but no thanks." I took it to a dealer much closer to where I live, and they solved the problem with replacing the fuel sensor. In another instance, I merely wanted to have the rotors lightly sanded to get the squeal out, and the rep said they couldn't do it without ripping apart the wheels and basically charging me for brake replacement service, while the other place could do it for less than 1/2 the price quoted by the problem dealer.

A lot of people have good things to say about Beav----n Toyota, but my last 4 experiences were all bad.

You find the dealer you trust and stick with them. You find the people you trust and you stick with them. If others found that particular dealer trustworthy, good for them; I didn't.

That doesn't mean I wouldn't buy a Toyota again; it means that I didn't buy my xB2 at that dealer, and instead went to the one that won my trust. After all, it is about the quality of the car, since you get to choose which dealer to go to.

Originally Posted by mtxblau
The last several run-ins at various Toyota dealerships have guaranteed my next car won't be a Toyota... sadly. My tC and current xB were my fourth and fifth, respectively. My dad's first car was a Toyota Corolla Tercel, and he's bought almost thirty Toyotas since - but his experiences are the same as mine, and now he's a Honda guy.

Maybe it's SE PA, who knows.
Old Dec 12, 2007 | 12:45 PM
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Originally Posted by maximthegreat
i got converted from Honda
x2 although I still have my integra, but more recently I've had an 05 tC, 06 IS and now 08 tC and soon to get either an 08 or 09 IS =)
Old Dec 13, 2007 | 02:15 PM
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Originally Posted by 808-213-503
You find the dealer you trust and stick with them. You find the people you trust and you stick with them. If others found that particular dealer trustworthy, good for them; I didn't.
It's funny you mention that. Here, they stopped CC Toyota from selling new cars because they opened a dealership in Ardmore. Apparently CCT wanted to sell new cars again, but the people at Ardmore balked. Which is sad because they have new cars sitting at CCT (it's an overflow lot now for Ardmore)... if you want to buy the car that's sitting on CCT's lot, they have to give you a flyer and send you to ardmore. The two other dealerships I've gone to in the area weren't much better than Ardmore.

But yes, I did have a dealer I trusted... but Toyota Motor Corp. took care of that...
Old Dec 20, 2007 | 04:25 PM
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yep, I feel like I contibuted to this
from an 06 tC to an 07 tC to an 08 xD and keeping a very close eye on the Tundra
Old Dec 21, 2007 | 09:56 PM
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Originally Posted by Tomas
If there were a replacement for my xB Classic in the Scion/Toyota/Lexus family, I would definitely purchase one when a replacement is needed.

Lacking that, I'd like to stay in the Toyota family, but will only if there is a vehicle that meets my needs.

If there isn't a Toyota family vehicle that meets my needs I will look elsewhere.

(So far Scion/Toyota/Lexus has abandoned the "Urban Utility Vehicle" or "City Car" as of 2007, and substituted a highway cruiser.)

Tom
Matrix, new xB. Every aspect of the new xB is improved except gas mileage... but the #1 complaint from the last gen xB was lack of power. I promise if u spend enough time around the new xB you will like it. Tango (woman in my car club) who has spent $40k upgrading her last gen xB said she would NEVER buy the new xB cause it is not the same car. Last week she told us she is gonna get it.
Old Dec 21, 2007 | 09:57 PM
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many costomers that come through our dealership trade their Scions for Toyotas or for another Scion. That's awsome!
Old Dec 22, 2007 | 03:39 AM
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Originally Posted by blown_xa
Originally Posted by Tomas
If there were a replacement for my xB Classic in the Scion/Toyota/Lexus family, I would definitely purchase one when a replacement is needed.

Lacking that, I'd like to stay in the Toyota family, but will only if there is a vehicle that meets my needs.

If there isn't a Toyota family vehicle that meets my needs I will look elsewhere.

(So far Scion/Toyota/Lexus has abandoned the "Urban Utility Vehicle" or "City Car" as of 2007, and substituted a highway cruiser.)

Tom
Matrix, new xB. Every aspect of the new xB is improved except gas mileage... but the #1 complaint from the last gen xB was lack of power. I promise if u spend enough time around the new xB you will like it. Tango (woman in my car club) who has spent $40k upgrading her last gen xB said she would NEVER buy the new xB cause it is not the same car. Last week she told us she is gonna get it.
I hear what you are saying, and I indeed think the xB2 is a good vehicle and a real bargain, and I've recommended it to a number of people. I've driven a number of them a number of times (detest that speedo), and am impressed with it, but it doesn't fit my needs all that well. I don't want "longer, wider, lower, more power."



The Matrix was on my list before I got the xB, but it just wasn't quite right.

My "market niche" is a "city car" tiny, nimble, roomy, excellent visibility, easy to drive and park in the urban warzone.

I've never missed power in my box - I don't really need any more than it has. I don't need more room than it has inside, and I DEFINITELY don't need it to take up more room outside.

The closest to meeting the needs of that niche in the Toyota family in the US right now, is the xD, but it doesn't have the usable space inside, the very large hatch, or the easy entry/exit of the xB.

The Matrix and Corolla Station Wagon (xB2) are both too large and have more power than necessary for a citycar.

Again, there is nothing on the current market in the US to replace the only example of the Urban Utility Vehicle (UUV) to ever show up here, the xB Classic.

My need is NOT for a highway cruiser, but a tiny urban transport with what seems more room inside than it takes outside. Less than 1% of my drive time is spent on highways.

Tom
Old Dec 22, 2007 | 02:15 PM
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my next car will be a nice used mopar thats not a neon more likely a nice turbo k-car or not maybe with a 2.5

heck might as well do a 1978 chrysler cordoba with a 400cid bb
Old Dec 25, 2007 | 07:50 AM
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everyone in my family has a toyota/scion

98 sienna LE, 00 RAV 4 L, 05 tC and 07 tC

cars are great, and last long too

dealers are fu!cken no good sharks
car enthusiasts should be hired, not half-assed cheap labor

at all of the toyota dealers i've been to in washington state, I def knew more about my tC than the service people, parts people, sellers, and mechanics
Old Jan 8, 2008 | 05:19 PM
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Originally Posted by Zebman
Scion probably brings down Toyota's percentage. I only know of about 3 people (rrimportracer, SquallHeart and toeveryhour) on these boards that bought another Scion. Other ones are people who get out of xAs and xBs and into tCs, which I have seen quite often. Still, it doesn't compare to the amount of "Bye Bye tC" threads you see.
If Toyota had a Supra on the market, you'd see a lot more "Bye bye tC, hello Supra" threads than "Bye Bye tC, hello 350z/S2000/G35". That's where Toyota went wrong with the Scion brand, it did get a lot of younger people interested, but it left a complete dead-end for many (specifically tC owners).
Old Jan 10, 2008 | 04:58 PM
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Originally Posted by CarbonXe
Originally Posted by Zebman
Scion probably brings down Toyota's percentage. I only know of about 3 people (rrimportracer, SquallHeart and toeveryhour) on these boards that bought another Scion. Other ones are people who get out of xAs and xBs and into tCs, which I have seen quite often. Still, it doesn't compare to the amount of "Bye Bye tC" threads you see.
If Toyota had a Supra on the market, you'd see a lot more "Bye bye tC, hello Supra" threads than "Bye Bye tC, hello 350z/S2000/G35". That's where Toyota went wrong with the Scion brand, it did get a lot of younger people interested, but it left a complete dead-end for many (specifically tC owners).
exactly!! when people are buying new cars, they usually upgrade, not downgrade. Since the tc is scions best model, there is really nothing to upgrade to. If toyota had any competition for the 350z/S2000/G35, i guarantee tc/xb owners would be upgrading to it.



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