Just got ym new Blue xB yesterday and am waiting for the 19" wheels to come in. Did some research and found out they might be discontinued. And this is what I get, way to go Scion! :x
Please wait for a Scion Customer Advocate to respond. You are number 1 in queue.
You are now chatting with Moe
Moe: Hi Dien
Moe: How may I help you today?
Dien: I heard a rumor that the 18 and 19" wheels for the xB are discontinued. Is this true?
Moe: Since our customers want to be unique and want many choices, it’s difficult for TRD to be competitive with only one or two wheel designs given the many suppliers in the aftermarket. The aftermarket already offers an expansive variety of wheels from which customers can choose. For now, TRD will shift their Scion accessory focus from wheels to more performance-oriented parts, such as superchargers, suspension and exhaust parts. They will use this time to evaluate their involvement in the plus-size wheel market.
Dien: Ok, well I'm worried about replacement wheels if anything were to happen to mine.
Dien: What happens in a year when my wheel breaks?
Moe: What do you mean
Moe: ?
Dien: I ordered a Scion xB with the 19" wheel package.
Moe: Did you get the tires?
Dien: What happens if one of my wheels were to ever break or get damaged?
Dien: Yes I got tires too.
Moe: Did you get the car already.
Dien: I got the car but the wheels are on order and should arrive shortly
Moe: They are no longer available
Dien: I guess I need to call my dealer up and see what;s going on.
Moe: Yes you should follow up
Moe: The 19" package..
Moe: Does not come with a warranty any ways
Dien: No one told me that, it is TRD equipment....
Moe: Yes but it does not have a warranty
Dien: Would it void the warranty on other parts of my car?
Moe: If it directly affects it
Dien: I don't get how y'all can sell stuff like that
Dien: Doesn't seem so consumer friendly
Moe: It is also up to the consumer to do due dilligence
Dien: Sounds like an out for selling a bad product to me
Dien: Can you imagine paying $2660 for wheels and tires from TRD only to hear that?
Moe: Well do you get a warranty for damages to a car if you purchase 19" wheels from an aftermarket company?
Dien: No, but this is TRD and if Toyota won;t honor what it sell then don't mislead teh consumer!
Moe: TRD is an aftermarket product
Dien: But Toyota does honor TRD equipment for the most part do they not?
Moe: On some products they do
Moe: do you get a warranty for damages to a car if you purchase 19" wheels from an aftermarket company?
Dien: No, but TRD is assumed to be a Toyota backed company and consumers are lead to believe that
Moe: It is a subdivision of Toyota but it still reserves the right to not warranty products just like any company
Dien: Well then why would anyone want to pay MORE for TRD products unless they think they'll get a warranty
Moe: That is the pricing that is set.
Dien: Well if my dealer can't fix the problem then I'll be sure to mention you in my consumer survey
Dien: good bye
Moe: No problem
scionmilktruck
10-21-2004, 04:53 PM
Damn that's bunnied up. I hope that you contact that dealer ASAP and cancel your order. Good Luck.
Munch
10-21-2004, 04:57 PM
That sucks :(
Pulse
10-21-2004, 05:07 PM
So now there is even less reason then before to buy rims from the dealer?
Yay.
Good luck man, they had better take the money out of your loan (upside is you'll get a smaller payment).
TheDanger
10-21-2004, 05:16 PM
glad I stuck with the steelies...2660 bucks f that...you could get some nice volks or works for that! and even add the wheel protection to it sheesh...
Milhamscion
10-21-2004, 05:17 PM
I never even bothered to sell any of the TRD rims. Way too expensive. Aftermarket is the way to go anyway :!:
cmdxb
10-21-2004, 05:29 PM
yo know, i had a bad interaction w that SAME guy on the chat thingy on scion life...i was asking about Scion Exposed, and a free keychain that scion was supp to send me that i never recieved!!! he was ttoally unresponsive and prolly should be fired!!!!
apparantly ,
moe is a @===> (D!ck for those who dont know) 8)
snuppy
10-21-2004, 06:11 PM
i remember reading a disclaimer that the 19" trd rims were not warrantied when they were still listed under accessories on the regular scion website...
"moe" was just doing his job and stating the facts... if anything, i'd talk to the dealership that sold you the wheel package... THEY should have informed you of the discontinued/warranty issues beforehand...
good luck in getting that all sorted out...
EAN10775
10-21-2004, 06:42 PM
I just purchased an 05 xB yesterday and inquired about the discontinuation of the 18" & 19" wheel/tire packages. They do indeed void the warranty, but the fact that they are TRD has nothing to do with it. Apparently Scion/Toyota feels that that size wheel can do damage to other vehicle parts and therefore are no longering offering them. Consequently, any aftermarket wheels larger than 17" will also void the vehicle's warranty should Scion/Toyota deem that the wheels were a factor in the failure of any part to perform.
I'm glad I discovered this before I made any aftermarket wheel purchase. I'll now be going with 17s even though they don't quite fill the wells like the 18s. The dealership I was at had one of the xA RS 1.0s and the 17s look good on that.
It will be interesting to see how Scion/Toyota handles complaints from all the customers who already have the 18s or 19s thinking they are covered since they paid extra for TRD parts.
HollyDo
10-21-2004, 07:13 PM
I went with 17's myself and the only down side is that you don't get tires for life on low profiles. Actually if you lower your box and get 40's the wheel well is pretty much all taken up and the ride is really nice.
EAN10775
10-21-2004, 07:34 PM
What do you mean 'tires for life on low profiles' ?
George
10-21-2004, 08:13 PM
I'm not surprised that Toyota would discontinue these wheels, since folks were buying fragile wheel/tire combinations and then driving like they were on Monster Mudders.
The fact is, that when you have less than two inches of sidewall, you don't have much chance if you hit a pothole or rock. You're going to damage something and Toyota was probably tired of hearing people whine about their bent rims and cracked sidewalls.
At the same time, I'm really not surprised that some dealers aren't telling customers about the fact that 19s aren't covered by warranty. You get someone gullible enough to buy $2K worth of overpriced wheels and you're not likely to tell them anything that will sour the deal. If they don't read the fine print, too bad!
George
George
10-21-2004, 08:16 PM
What do you mean 'tires for life on low profiles' ?
Some dealers offer to replace your tires for free if you get all your service done at the dealer and follow the dealer's recommendations for service.
Don't worry, the dealers aren't losing any money on this deal! :)
George
kidkamel
10-21-2004, 08:40 PM
I have the 19" TRD Wheels on my xB. I didn't pay the outrageous 2600 for the wheels, I got them for 700 off some guy.
Anyway, what concerns are there with these rims?
I've had them on my xb for almost 6000 miles and I have not noticed anything wrong, is it more internal???
Thanks
KidKamel
CBSIMONSEZ
10-21-2004, 11:26 PM
I went with 17's myself and the only down side is that you don't get tires for life on low profiles. Actually if you lower your box and get 40's the wheel well is pretty much all taken up and the ride is really nice.
45 series fills the wheel wells nicely too. Hit the link in my sig.
215/45R17s
Tein H Tech Springs
George
10-22-2004, 12:17 AM
I have the 19" TRD Wheels on my xB. I didn't pay the outrageous 2600 for the wheels, I got them for 700 off some guy.
Anyway, what concerns are there with these rims?
I've had them on my xb for almost 6000 miles and I have not noticed anything wrong, is it more internal???
Well, if you put a tire with more traction on the car, it has the potential to stress the brakes and drivetrain more than the stock components. If you drive reasonably, it shouldn't be a problem. If you go to the limits of traction all the time it might be.
The only other danger is from road irregularities and debris damaging the tires and rims.
George
WildeScion
10-22-2004, 12:45 AM
One of my aftermarket wheel and tire suppliers also informed me that MOST of the 18's and larger on the market may pose problems. Apparently Scion has changed a design in the rear suspension area of the xB and now that causes tire rub, which could lead to tire failure. My regional manager is looking into this for me to validate! Be carefully if you're adding anything larger than 17's right now. :roll:
icemilkcoffee
10-22-2004, 01:13 AM
Why on earth would anyone pay $2660 for these unimpressive heavy cast wheels? I f I was spending that much money I would go with a set of rare JDM rims or high-end forged wheels for sure.
And why is anyone surprised that these wheels are not warrantied? Look, you've got tires the thickness of rubber band protecting the rims. You have a HIGH CHANCE of bending the rims. The laws of physics are not repealed just because there is a TRD label on there.
EAN10775
10-22-2004, 12:18 PM
[quote+And why is anyone surprised that these wheels are not warrantied? Look, you've got tires the thickness of rubber band protecting the rims. You have a HIGH CHANCE of bending the rims. The laws of physics are not repealed just because there is a TRD label on there.[/quote]
I understand exactly what you're saying and I agree, but I guess the reason I'm surprised is that if you look at 90% of the press photos of the xB that Scion uses in their product advertising, the all feature the car with the lowering springs and 18" TRD rims...and while I certainly am used to seeing this type of marketing with cars at auto shows, I think that a majority of customers would expect that product brochures would depict the vehicle in a manner consistent with keeping it under warranty - especially when one of the photos is placed not even an inch below the description of the warranty coverage and denotes that the 18" wheels are optional, but fails to mention they would void the above mentioned warranty.
I say leave it to companies like KMC to picture the vehicles with tricked out rims. While legally Scion is doing nothing wrong of course, an argument can me made that they may be misleading consumers be using these kinds of images in their marketing.
javastan
10-22-2004, 12:50 PM
this is not different from anyother dealership, they all sell stuff that is not covered. If you buy a WRX and put the STi aftercat exhaust on it they can choose to void your warranty even it the problem is with the speedomiter cable. I think dealers should clearly tell you what will and will not void the warranty, that would make both parties life a lot easier.
Defcon_Designs
10-22-2004, 01:13 PM
I can understand the concern with the wheels , even with no warranty who would want to pay that much for wheels then bend or crack one and have to buy a whole new aftermarket set anyway because the original ones are discontinued? That’s not cool, and I would be very upset...
If I were you, I would cancel the TRD package then order some hot package mounted and balanced online somewhere and save the other $1000 beans!!!
My other concern is that TRD (TOYOTA racing development) developed these wheels for the scion. the fact that Toyota doesn’t support its own products is ridiculous , However they have found the problem and are trying to fix it , so I give them credit, now if I were a guy with the wheels , I would be concerned... Just my thoughts
ska1188511
10-22-2004, 01:45 PM
Don't mad at "Moe." As everyone said, he was just doing his job. I would be mad at the dealer!!!! As a dealer mayself, he should have told you what to expect. ANY, not just TRD, wheels OVER 18" will void your vehicles warranty.....It states right in you warranty book that you got with you car. You salesman, if he had any integrity, should have told you that. All I can say that I do because it is only fair. As for TRD rims being discontinued, the answer is yes. They are no longer available due to quality issues. Ohh, same thing goes for the strut tie bar for the tC.
Any questions let me know
EAN10775
10-22-2004, 02:25 PM
It states right in you warranty book that you got with you car.
I'm not doubting that the issue is covered in the warranty information, but I've looked through the 'Owners Warranty Information' booklet that came with my xB and I don't see it anywhere. Can you tell me where exactly it states that? Maybe I'm missing it. Thanks.
sourskittles
10-22-2004, 03:39 PM
Dude that sux a##. I was told to read this post, and I am glad I did now. Sorry to hear about you misfortune, but it's a learning tool for the rest of us that were contemplating putting the TRD wheels on an xB or any other Scion. I liked the look of the 18" but since Toyota does not have a waranty on the parts, and since they are not avaible any more I guess I'll find another set of rimx.
R
P.S. Does anyone know the lug pattern for an xB. It's 4x(something), but I don't know the second number. Any help is appreciated.
irv_usc
10-22-2004, 03:43 PM
WOW, the wheels aren't covered by a warranty?!?!?! NEWSFLASH!
Duh, what did you expect, that once you hit a pothole or curb your wheel you could take it back to the dealer and get a new one? Riiight.
The dealer also can't automatically void your warranty based on what size wheel you get. It has to be proven that your aftermarket part is directly involved in a failure.
superjeer
10-22-2004, 03:51 PM
4x100, 38 mm offset. And I think the TRD rims are Racing Hart RH GTS
http://www.rhevolution.com/wheels_rhe.asp
http://www.rhevolution.com/wheels/135.jpg
JDMJim
10-22-2004, 04:00 PM
I think it's funny that people bought these wheels in the first place. I would have rather had the OEM alloys but since that is an optiontoo I declined that. For less than the price of TRD's I went ahead and got Works. They my only be a 17 front and back but they are low offset for that flush with the fender look with a really nice dish. I think Toyota should get rid of the steelies(they are reserved for the sportback bB in Japan) and leave the alloys as standard. Now I laugh seeing people sell their TRD wheels and buy new ones and they still have to pay for the TRD wheels.
George
10-22-2004, 04:58 PM
And why is anyone surprised that these wheels are not warrantied? Look, you've got tires the thickness of rubber band protecting the rims. You have a HIGH CHANCE of bending the rims. The laws of physics are not repealed just because there is a TRD label on there.
I understand exactly what you're saying and I agree, but I guess the reason I'm surprised is that if you look at 90% of the press photos of the xB that Scion uses in their product advertising, the all feature the car with the lowering springs and 18" TRD rims...and while I certainly am used to seeing this type of marketing with cars at auto shows, I think that a majority of customers would expect that product brochures would depict the vehicle in a manner consistent with keeping it under warranty - especially when one of the photos is placed not even an inch below the description of the warranty coverage and denotes that the 18" wheels are optional, but fails to mention they would void the above mentioned warranty.
I say leave it to companies like KMC to picture the vehicles with tricked out rims. While legally Scion is doing nothing wrong of course, an argument can me made that they may be misleading consumers be using these kinds of images in their marketing.
Well, if they only showed the vehicle on the steel wheels both their vehicle and accessory sales would drop. The fine print in the brochure is sufficient to get them off the hook for liability.
After all, do they advertise the Bowflex machine with a 250 pound female model? :shock:
George
EAN10775
10-22-2004, 05:06 PM
After all, do they advertise the Bowflex machine with a 250 pound female model? :shock: George
lol...well put.
kidkamel
10-22-2004, 06:11 PM
P.S. Does anyone know the lug pattern for an xB. It's 4x(something), but I don't know the second number. Any help is appreciated.
It's 4x100
scibionic
10-28-2004, 05:11 PM
Greetings from Scion!
Again, this is to just dispel any myths or rumors regarding the decision to discontinue the TRD rims.
1) TRD wheels for xA and xB and tC are being discontinued due to the competitive nature of other aftermarket wheel suppliers who are able to offer more choices. The aftermarket already offers an expansive variety of wheels from which customers can choose. For now, TRD will shift their Scion accessory focus from wheels to more performance-oriented parts, such as superchargers, suspension and exhaust parts. They will use this time to evaluate their involvement in the plus-size wheel market.
2) Please see assured that NO safety issues led to the discontinuation of these wheels.
3) Wheels that have already been sold and are on customers’ vehicles are warranted for manufacturer-caused conditions and defects in the quality of the workmanship of the material.
xA and xB: The 18-inch wheels fall under a 3yr/36k mile warranty, the 19-inch wheels did not come with warranty.
tC: The 19-inch wheels for tC fall under a 3yr/36k warranty.
Replacement parts are still available for any warrantable concerns.
If you have any questions, please feel free to call Scion directly at 866-707-2466.
Thanks!
sourskittles
10-28-2004, 06:07 PM
Thanks kidkamel that helps a lot. What you yall think of the Tanzo Mach 10 wheels. Would the silver ones look good on an Onyx Blue Box :?:
Roger
lonewolfxb
10-29-2004, 12:53 AM
hello,
the pattern is 4x100mm.
kidkamel
10-29-2004, 09:00 AM
Thanks kidkamel that helps a lot. What you yall think of the Tanzo Mach 10 wheels. Would the silver ones look good on an Onyx Blue Box :?:
Roger
You are so welcome
http://www.wheelsnext.com/product.phtml?p=915
these are really nice wheels. I was thinking of these before I got my TRD 19s
Kidkamel
Heres the link if it doesn't work
Link (http://www.wheelsnext.com/product.phtml?p=915)
erichlf
11-06-2004, 03:16 AM
I just got by xB yesterday, and the dealer here in Reno, NV let me order whatever wheels I wanted and whatever stereo I wanted. So I ordered an alpine that I can control my iPOD with and then order some 18". And all this was put into the total price. All I am waiting for is the stuff to show up.
fusionscion
11-06-2004, 03:08 PM
So now there is even less reason then before to buy rims from the dealer?
Yay.
Good luck man, they had better take the money out of your loan (upside is you'll get a smaller payment).
you can still get the wheels, u just gotta order them from the company rh... i already checked into this when i got my lava, all that is diff wit the trd ones is that it has the little trd logo in the center cap.........them wheels are bland though, you should go with something else, imo though...............p
SweetDaddyDelicious
11-07-2004, 12:55 AM
On one hand, no one should really expect a dealer to replace a wheel every time some inexperienced kid nails a pothole- they'ed go out of business do to a few dumb kids, or they would just go out and bend their wheels whenever they curbed them so they could get new ones (look how many used curbed wheels are always for sale on this website) Most of these vehicles are owned by kids and most kids havn't learned to drive well yet.
On the other hand, I thought Scion was supposed to be the big "youth marketing" brand. The cool company. Tuner cars, meant to be modded and supported by the dealer. I remember when the brand was unveiled at the Detroit auto show a few years ago and there was a whole catalog of parts from tuner companies that were going to be available for the car when it came out. Heck, they displayed fully tricked out vehicles from Montegi and Pioneer, and advertised it as when these things came out, you would be able to do all this stuff to make it yours (personalization starts at $xx,xxx- sound familiar?) right at the dealer and retain your warranty.
I would imagine that is why they are doing away with the bigger wheels. Not enough sales and the ones that did buy them expected them to be covered by the dealer for the premium price they were paying. Then when they can't do it, you are going to get posts like this on the internet. Better off for them not even dealing with it, rather than getting a bad rep over it.
I didn't understand why people would pay so much for wheels anyway, only to have the same "custom" wheels as every other schmo leaving the stealership.
lonewolfxb
11-08-2004, 11:58 PM
you are dealing with toyota dealers and they will void the warranty for wiping your nose if they can. to be fair everybody else will do it too. just stay cool for the 3 yrs. 36000, then do what ever you want.
lonewolfxb
11-09-2004, 12:03 AM
there is no such thing as a free lunch!!!
MotoMan_YZ400
11-09-2004, 01:01 AM
When my buddy who works at the Toyota/Scion dealership told me TRD is coming out w/ a supercharger for the xB, i was like HELL YEAH! Went to the dealership they told me "it's covered under a warrenty, but not released as of yet" then to find out he was right, it is under warrenty, for the supercharger itself..... but voids every bit of warrenty on my box. So if stuff breaks, atleast i can get the supercharger replaced..... F That is right. I'm gunna keep my baby bone stock, just pimp the inside, and use it as a daily and when funds are avalible, its off to buy an STi baby!
LeBeastMan
11-09-2004, 01:05 AM
I can relate to what you all are saying... but I dont think I got "suckered into" purchasing the wheels... not all of us have the same taste... and thats what makes this world so wonderful, myself I've had them for 24K miles, no problems... and the tires are ok... my box is lowered... and like the look of the RH wheels... one concerned about these wheels is what happened to my friend and I, we both purchased our boxes at the same time and 2 months ago, whild driving on the 10 freeway going toward Santa Monica, no potholes, no nothing... we hear this big bang! and then managed to stop the box... we got out of the vehicle and looked like we had a flat... we started to take the wheel off and then where shocked at what we saw......
http://www.micscomputers.com/beast/1.jpg
http://www.micscomputers.com/beast/2.jpg
http://www.micscomputers.com/beast/3.jpg
http://www.micscomputers.com/beast/4.jpg
We called Toyota, we called Dass... we called everyone... as I stated before... no pothole... no stupid kid that does not know how to drive... and nothing...
still like the wheels... myself have not had a problem with them... we got them cheaper than 2660 when we bought them... but anywho... thats my 2 cents.....
ahurdl01
11-09-2004, 01:12 AM
i have the trd 18s, and have had 2 replaced. I baby them a lot and the reason for replacement was teh paint was coming off in random places. I have never curbed them, and it sucks. i wish i could get a refund for them, or at least like 1200 and then get a set of 17's
BLeeK
11-09-2004, 05:20 PM
for that money, get dishl rims..like some Volks or Works...
MrLavaLava
11-09-2004, 11:04 PM
I don't know what to think of all this.... Here's was my experience about 2 weeks before Nopi Natls. The state had started doing some road construction that I was not aware of on the interstate.. They had dug out the asphalt on the road, but not the bridge as it is concrete, which left a huge lip where the dug out asphalt and bridge meet. Now in past experience most paving companies will at least build up some fresh asphalt just on the lip leading up to the bridge until they finish the construction so vehicles don't hit the lip so hard... Well this paving company did not do that and I hit the lip doing about 60mph, as I had cars on both the left and right of me and had nowhere to go...Well after that I went straight to Toyota and they checked them out and said the 2 front rims were slightly bent and the 2 front tires had knots on the sidewall. When I bought my Lava Toyota offered me a seperate warranty on the Perelli tires and Einki 18" wheels which I gladly accepted. Perilli replaced the tires under the warranty but Einki said that as long as the tire held pressure while on the rim that the warranty would not cover it. So, got the tires in and Toyota didn't have a mounting to mount on that size (18") wheel so they sent them to an outside tire shop.. That tire shop in turn mounted the tires on backwards on the rims and scratched up the lips all the way around both rims.. Toyata in turn then called Einki and one of the two companies replaced the rims... But, still they did offer me warranties on both the rims and tires...