On my beautiful tC I have found a bit of a problem. When it gets really cold outside, the trunk won't latch. It's not because the latch is frozen because I have been able to freely move the latch but when I go to shut the trunk, it simply will not close. Then- get this- I take my car to Toyota to get fixed and after much of the day is gone, they call to say everything's A-ok and to come pick up my beauty. First thing I do when I go to get into the car is check to see that I can't open the hatch without using the release. Don't you know the trunk opens freely. Bastards didn't fix the problem!!!! So I go back inside to the service counter and say give my damn rental back because you monkeys didn't even fix the damn problem. (this is also after they tried to charge me for the rental) So, the service mgr sends one of his so capable henchman to come check it out and don't you know the novice opens and closes my hatch via MY DAMN WING???? I was so livid that I couldn't mutter anything but GET YOUR DIRTY HANDS OFF MY WING!!! After another hour of waiting there watching the toy around with my car, the chalk it up to the grease that's used to lube the latch. They say that the grease doesn't lube as nicely in the cold. That's some bull- I almost can't wait to tke it back to them on a warm day and say "Hey ___ monkey- what's the problem now? Is it still the "grease" or are you just incompetant??? I swear if I didn't love this car so much, I would've turned it in by now.

woah dude, you seriously need to calm down. if you came into my place of business and acted that stupid, i'd send you out the door without ANY service.

find a new garage and take some pepto :lol:

woah dude, you seriously need to calm down. if you came into my place of business and acted that stupid, i'd send you out the door without ANY service.

He didnt act stupid, jsut looking for some answers thats all

I can appreciate the fact that you love your car, but relax. If it continues to be a problem, take it back. Don't sweat the small stuff(great seminar!)

woah dude, you seriously need to calm down. if you came into my place of business and acted that stupid, i'd send you out the door without ANY service.

He didnt act stupid, jsut looking for some answers thats all There are more mature ways to handle this that will fetch much better results.

some of those people are knobs, but relax man, keep a clear head and try again.

Let's get something straight- no dude- it's chikita. You know of the female sort??? And I'm totally disappointed in your responses- yeah it ____ed me off and all but don't you think that they should be able to fix problems?? whatever- let's see how you guys are when something goes wrong with your car and you can't arm your alarm or even secure your car.

Let's get something straight- no dude- it's chikita. You know of the female sort??? And I'm totally disappointed in your responses- yeah it ____ed me off and all but don't you think that they should be able to fix problems?? whatever- let's see how you guys are when something goes wrong with your car and you can't arm your alarm or even secure your car.

your a moron ( i might get banned for this :roll: )

if the dealership that you went to didn't meet your expectations, then go to another one

i work at a dealer and i'm a "bastard" and a "capable henchmen" who his 10 times smarter than you, so what does that make you

it seems the dealership you were at wasn't the best one, you are right, the guy should of not open and closed it with your wing and should of washed his hand before coming out to see the problem, you are right about that
but the thing is that you are probably a b*&ch SO, the service manager did not care about having you back or not so he sent either an apprentice or a straight of the boat mechanic to help you and get you the hell of his lot

once you start treating service departments with respect , you will get treated with respect, once that is gone for us, it is gone for you.

right now you have two things that could be wrong, the latch assembly or the part it buckles on to

oh and don't bite back at these guys, they are only trying to help, i saw no disappointing responses

:lol: :lol: :lol: ^^^^^^^ Nailed it!

thanks for your insight mach5- I guess b/c i'm a moron and all I wouldn't have thought that the latch assembly was faulty. Nope, that couldn't be it b/c the mechanics told me it was the grease used by Scion. I guess you are smarter than me. Damn- what would I have done without your insight?

Oh, the joys of a youth-marketed brand...

Doesn't make sense that the grease would be the problem - if it is, then all tC's would be having this problem.

More than likely you got some water in the mechanism, which froze, and is making the latch bind. Probably be fine once it drys out. Maybe it got in there from a high pressure washer?

heres a thought, try closing it with some force, not just pushing on it with one finger till it stops, sure its a fragile car but it aint that fragile.

(The above post was pure sarcasm, I take no responsibility for people taking my dry humor the wrong way.)

Hey you guys, less insulting, more helping. Stop or be stopped.

^^ :lol: ^^.

You'll never get the results you want when calling someone a monkey, they could have refused to serve you after that. Like someone esle said try a different dealer or a regular "joe schmo" car shop, BUT this time try using some respect. It can go a long way.

Just another chick's opinion.

:twisted: If all esle fails duct tape it when it's cold. :wink:

It's also possible that the grease monkeys didn't take her seriously just because she's not a guy...

[quote=" Is it still the "grease" or are you just incompetant??? I swear if I didn't love this car so much, I would've turned it in by now.[/quote]


If you are so much better than them. Fix it yourself smart guy.

yo, everyone bashin her, if your car's hatch wasn't closing and you couldn't lock your car and you brought it to a dealer and they tried to charge you for a rental and give you some crap excuse about why it wasn't fixed then you'd be irate too. My guess is she wasn't as rude as she's coming off here because she was blowing off some steam. I know i'd need to if that happened to me.

my point is she called them a monkey, just plain, flat-out wrong. i'd be ____ed also, but you can't go around calling peeople monkeys.

The original post says "when it gets really cold outside". Taking it back to them when it is warm to prove it's not the grease doesn't seem to be the answer because it probably will close then as the original post stated. One answer said you may try using alittle more force. Have you tried that? My thinking is that rubber seals around the hatch may be alittle stiffer than normal when the temp. drops witch may make alittle extra force necessary.

Blah Blah Blah, my TC has problems, my dealer didn't fix it the first time, they should have nothing better to do than wait on me hand and foot. I'm sure they gave a sticky latch problem to one of the most expierenced tech's cause the rookies were all tied up with engine rebuild and clutch jobs. Give me a break I guess the "chikita??" who owns this TC is perfect, and has never ____ed anybody off. There's two sides to every story.

Who did new car owners whine to before the internet??

^^^^^^ :lol: :lol: :lol: :lol: EXACTLY!!!!!

Lots of times the pepole in Maintenance dont have a clue about small problems and or dont care, But the problem sounds important to me I would go to another place and report that one place to toyota. I have had run ins with monkeys like that and understnd I would have been a lot worse :twisted: .

My tC has had that problem, too. It only happened once though on a day that was below 30 degrees. I just kept jarring the latch and pushing down on the trunk until it shut. It was a one time occurrence. I'm not really sure what happened, but I'm speculating that the day before, when I bought groceries, I didn't shut it all the way and the latch kinda just froze that way with the change in the cold weather.

to all of you who actually seem to be on my side- thanks. I appreciate the help. It sux that it happened and I was really just reaching out to whoever may have had a problem too. Thanks. And I don't think that I'm perfect MEXb not at all. Nor do I expect to have the top of the line tech working on my car. All I wanted was for it to be fixed when they called to say it was ready. So for you guys here who have helped- thanks. For all of you who just want to say I'm an ___ or whatever, well that's your opinion. I appreciate the insight.

so was it ever "fixed' or just some lube and a slack off?

I'm having the same problems with mine. It's annoying. I posted about this around Thanksgiving, and this has happened to me a few times.

Here's the deal though...to all those saying to stop complaining, we bought a car...and the car came with a warranty. Although we should be civil about it, we have every right to expect our car to work properly 5 months after we bought it...especially since it's a Toyota...and it's new.

I myself have taken my car in for this very problem. They thought they had it, but I guess it must've gotten warm enough for it to actually close. I called them back after I went to get my backpack out of my trunk for school and it didn't latch again. They were very nice to me, and I'm leaving my car overnight on Friday night (there goes the dates that I didn't have) at the dealership so they can mess with it some more. I'm just hoping that it's actually cold this Friday night/ Sat. morning.

Someone said take it to a diff. dealer but doesn't that void the warranty if you take it to someone else to have them work on it?

The only problem I've had so far this winter with my tC is that the windows were frozen for the past 2 weeks, and they wouldn't even budge. Finally someone gave me the advice to stick like a credit card inbetween the rubber stripping on the outside and the window sure enough after I did that it loosend it up and is rolling up and down just fine now. I've opened my hatch quite a bit and it's closed everytime so far (knock on wood).

Just dropped my baby off at the dealership. They're keeping her on a FRIDAY NIGHT :cry:

Hey...I just got my car back, and they basically said it was the latching mechanism itself that was being a poop head.

So, because Scions aren't supposed to have problems with them, there were no latches in town, and they had to order one.

The guy told me that as soon as they get the part in, they'll call me, and they'll need my car for about an hour and a half to replace it.

Here's my receipt from the dealership if you would like to show your dealership, and hopefully they'll be a little more helpful than telling you "It's the grease"

Just click this link.
http://img2.uploadimages.net/221270scan.jpg

hey Taylor- thanks for the info- I'm taking it back to the dealer this week when the snow disappears a little. I haven't used my trunk in a while and now that it's FREEZING I really don't want to touch it at all. Thanks so much for your help and I'm going to print a copy of your reciept to show those guys that there are other tC's that have this problem. They told me I was the first. THANK YOU!!!

Mine has done the exact same thing. The mechanism was fine, i could move the latch with my finger no problem but it wouldnt latch up. I drove it home with it flopping in the back, pulled my groceries out and closed it and it latched up. Luckily its only happened to me once but it is worrisome.