My experience with Umnitza
02-01-2006, 10:30 PM
#1
Junior Member
Thread Starter
Join Date: Aug 2005
Location: Harleysville, PA
Posts: 27
My experience with Umnitza
So I bought my angel eyes from Umnitza exactly 2 weeks ago... and still have not recieved them! not only is it taking forever for them to ship them to me, but they lost my order. it took 3 times of me contacting them to realize that they lost my order. its been 3 days since the third promised delivery and i have still yet to recieve my order. Once I get my money back from Umnitza I'll most likely buy them from here - http://jlevistreetwerks.com/store/pr...53f0de31a7d173 - I would suggest everyone else do the same, so you dont have to go through what I did.
02-01-2006, 10:55 PM
#3
Senior Member
SL Member
Team ScioNRG
Join Date: May 2005
Posts: 394
That's quite a snap judgment your making there. You had a mix up with a company, which happens all the time, and you think that warrents a boycott. Kinda self rightous if you ask me. 
By the way jlev and umnitza sell the same exact products, angeleyes, carbon fiber intake, etc. They both post in the same sale forums, which leads me to beleive that the two are in conjunction with the same company. So I don't think you will be taking anymony out of anybodies pocket.
By the way jlev and umnitza sell the same exact products, angeleyes, carbon fiber intake, etc. They both post in the same sale forums, which leads me to beleive that the two are in conjunction with the same company. So I don't think you will be taking anymony out of anybodies pocket.
02-01-2006, 11:00 PM
#4
Member
SL Member
Join Date: Jul 2005
Location: Summerville, SC
Posts: 83
All companies have minor glitches here and there. Check out this thread before you order from JLEVI if you are looking for a person that has a spot free record:
https://www.scionlife.com/forums/vie...261&highlight=
My point is not to trash JLEVI but to show that all companies have glitches including the company you are recommending.
https://www.scionlife.com/forums/vie...261&highlight=
My point is not to trash JLEVI but to show that all companies have glitches including the company you are recommending.
02-01-2006, 11:07 PM
#5
Senior Member
SL Member
Join Date: May 2005
Location: Irvine, CA
Posts: 1,229
Try this for "minor" glitch:
First shipment of had one ring broken
1 week later, replacement ring was sent broken also.
It's been about 3 months and I still have yet to recieve my replacement.
Their reason for it?
"We get alot of e-mails everyday. Sometimes they just slip through the crack. So pay $20 so that we can send you a new one."
Even after contacting CreativeCompacts who themselves also told me the replacement ring was "on the way" (which is the actual reason why I'm in this situation. They told me it was on the way but on Umnitza's side, they had no idea about anything needing to be shipped)
Anyway, after admitting to their mistake, it's still my problem. SCREW UMNITZA
After arguing and being told to "never threaten me ever again" in regards to getting the BBB involved...yes all over $20... the last thing I was told was that the broken ring should be arriving shortly.
I have ALL THE EMAILS to prove my point. Yet, Umnitza refuses to co-operate.
I have yet to see...
First shipment of had one ring broken
1 week later, replacement ring was sent broken also.
It's been about 3 months and I still have yet to recieve my replacement.
Their reason for it?
"We get alot of e-mails everyday. Sometimes they just slip through the crack. So pay $20 so that we can send you a new one."
Even after contacting CreativeCompacts who themselves also told me the replacement ring was "on the way" (which is the actual reason why I'm in this situation. They told me it was on the way but on Umnitza's side, they had no idea about anything needing to be shipped)
Anyway, after admitting to their mistake, it's still my problem. SCREW UMNITZA
After arguing and being told to "never threaten me ever again" in regards to getting the BBB involved...yes all over $20... the last thing I was told was that the broken ring should be arriving shortly.
I have ALL THE EMAILS to prove my point. Yet, Umnitza refuses to co-operate.
I have yet to see...
02-01-2006, 11:19 PM
#7
Senior Member
Scion Justice League of America
SL Member
Join Date: Apr 2005
Location: Portland, Oregon
Posts: 5,594
BTW J Levi gets their rings from umnitza and is a resaler, as umnitza is the original manufacturer...
I'd call them up personally, as I did when I have had questions/issues and I always got them answered pretty quick and worked out.
Broken rings are a tough call though... they pack them in really nice boxes with tons of protection, so they shouldn't come broken, and if they do... insurance is your best friend, so buy it.
Many in the past broke them on install, as they tried to flex or bend them, which you shouldn't ever do.
anyways... I was the first private person to install them, after CC did theirs, and have always got a good response from them about any problems or questions I have had...
It's a smaller company, so things may fall through the cracks sometimes, but they will come through. If they don't, let us know.
I'd call them up personally, as I did when I have had questions/issues and I always got them answered pretty quick and worked out.
Broken rings are a tough call though... they pack them in really nice boxes with tons of protection, so they shouldn't come broken, and if they do... insurance is your best friend, so buy it.
Many in the past broke them on install, as they tried to flex or bend them, which you shouldn't ever do.
anyways... I was the first private person to install them, after CC did theirs, and have always got a good response from them about any problems or questions I have had...
It's a smaller company, so things may fall through the cracks sometimes, but they will come through. If they don't, let us know.
02-02-2006, 02:25 AM
#11
Senior Member
SL Member
Join Date: May 2005
Location: Irvine, CA
Posts: 1,229
Originally Posted by WeDriveScions
BTW J Levi gets their rings from umnitza and is a resaler, as umnitza is the original manufacturer...
I'd call them up personally, as I did when I have had questions/issues and I always got them answered pretty quick and worked out.
Broken rings are a tough call though... they pack them in really nice boxes with tons of protection, so they shouldn't come broken, and if they do... insurance is your best friend, so buy it.
Many in the past broke them on install, as they tried to flex or bend them, which you shouldn't ever do.
anyways... I was the first private person to install them, after CC did theirs, and have always got a good response from them about any problems or questions I have had...
It's a smaller company, so things may fall through the cracks sometimes, but they will come through. If they don't, let us know.
I'd call them up personally, as I did when I have had questions/issues and I always got them answered pretty quick and worked out.
Broken rings are a tough call though... they pack them in really nice boxes with tons of protection, so they shouldn't come broken, and if they do... insurance is your best friend, so buy it.
Many in the past broke them on install, as they tried to flex or bend them, which you shouldn't ever do.
anyways... I was the first private person to install them, after CC did theirs, and have always got a good response from them about any problems or questions I have had...
It's a smaller company, so things may fall through the cracks sometimes, but they will come through. If they don't, let us know.
Umnitza screwed me b/c they suck ***** as mentioned above.
btw, WDS
<~~~Nick - sat next to you when we went to the Loft after the Scion Kickoff show and has the 18" Unknowns.
I never once tried to install. I've only been trying to get my replacement rings for the past 4 months
02-02-2006, 02:36 PM
#12
Senior Member
Scikotics
SL Member
Join Date: Nov 2004
Location: Minneapolis, MN
Posts: 9,731
This is my worry with any company who has to ask for 100 people to send $20 a piece to develope a new product. If a company that is supposed to develope high quality parts for import vehicles cant come up with $2000 to build a prototype something is wrong and you can expect to have issues when return money is involved. I am not 100% judging them, but I would not buy from any company who cant afford to develop thier own products.
Again, not trying to bash them.. but definitely a concern that I hope anyone would address before buying.
Again, not trying to bash them.. but definitely a concern that I hope anyone would address before buying.
02-04-2006, 05:22 PM
#14
Former Sponsor
Join Date: May 2005
Location: Florida
Posts: 705
Adam - there was a mixup with your order, the post office actually had it, as a priority shipment and I personally delivered it to them (yes, that's customer service), but they must have left it out in the rain or something because when I came by next time to inquire about your package, the label was unreadable.
So, you should already have received your angel eyes.
----------
To the person that "continually" receives bad rings. Funny how no other person we send 3 rings to FREE has this same problem. But not once have you considered that perhaps your postal carrier is at fault, automatically, it's our fault. Customer service can only go so far, if I sent you 3 rings and all three rings arrived broken yet NO OTHER CUSTOMER has this issue, you think maybe just maybe it's not our fault?
-----------
R&D = I'll give you 3K right now, I'll pull it out of my wallet - yes, I have lots of checks to cash - BBS wheel sales, Retailers requesting product, Big retailers putting deposits down for R&D. Believe me, when there is a 3K check on the line, people don't just part with it. You think I need your $20? No, I really really really don't need your $20. So far, 65 people have paid, yes, that's right. 65.
All this desire for the product and only 65 people have paid. What does that tell the manufacturer? It tells them that people have bigger eyes than they do stomachs. I've been down this road in the BMW world about 4 times and once in the IS300 world. Only 1 time - IS300 - did the product actually live up to the hype and 3X the predicted sales. The rest of the time, people talk the big game but don't walk the big game.
We have 30 different projects on the boiler at any one point, we just introduced Acura TSX, Dodge Charger, Pontiac GTO, and we're working on re-introducing the IS300 angel eyes. So, let's say that we're not going anywhere.
-----------
As a final commentary, some of you need to learn to communicate with us, it's really quite simple:
1) Provide all the necessary documentation - having your SO call on your behalf doesn't often help as she or he ( in hateonthys05's case - j/k) don't often sound too rationale on the phone yelling and screaming on your behalf.
2) When emailing provide a HISTORY. We have 3 people at times answering the emails, if you are lazy enough not to hit the right button or provide us with the proper information so we can look you up and help you, your email will be deleted.
We do not respond to emails form 350923@aol.com or hotgirldodo55@hotmail.com with questions like:
"Where's my order?" <end>
"How soon till I get it?"<end>
"I broke a ring, I need a new one."<end>
I don't know who you are, where you came from, what product, and worst of all, I CANNOT HELP YOU!
Always include name, address, receipt or order number, issue, and a descriptive - not overly lengthy summary of the issue.
3) We are always here - email, web, phone, shop, and not always on PM. You really can't find a way NOT to contact us.
So, you should already have received your angel eyes.
----------
To the person that "continually" receives bad rings. Funny how no other person we send 3 rings to FREE has this same problem. But not once have you considered that perhaps your postal carrier is at fault, automatically, it's our fault. Customer service can only go so far, if I sent you 3 rings and all three rings arrived broken yet NO OTHER CUSTOMER has this issue, you think maybe just maybe it's not our fault?
-----------
R&D = I'll give you 3K right now, I'll pull it out of my wallet - yes, I have lots of checks to cash - BBS wheel sales, Retailers requesting product, Big retailers putting deposits down for R&D. Believe me, when there is a 3K check on the line, people don't just part with it. You think I need your $20? No, I really really really don't need your $20. So far, 65 people have paid, yes, that's right. 65.
All this desire for the product and only 65 people have paid. What does that tell the manufacturer? It tells them that people have bigger eyes than they do stomachs. I've been down this road in the BMW world about 4 times and once in the IS300 world. Only 1 time - IS300 - did the product actually live up to the hype and 3X the predicted sales. The rest of the time, people talk the big game but don't walk the big game.
We have 30 different projects on the boiler at any one point, we just introduced Acura TSX, Dodge Charger, Pontiac GTO, and we're working on re-introducing the IS300 angel eyes. So, let's say that we're not going anywhere.
-----------
As a final commentary, some of you need to learn to communicate with us, it's really quite simple:
1) Provide all the necessary documentation - having your SO call on your behalf doesn't often help as she or he ( in hateonthys05's case - j/k) don't often sound too rationale on the phone yelling and screaming on your behalf.
2) When emailing provide a HISTORY. We have 3 people at times answering the emails, if you are lazy enough not to hit the right button or provide us with the proper information so we can look you up and help you, your email will be deleted.
We do not respond to emails form 350923@aol.com or hotgirldodo55@hotmail.com with questions like:
"Where's my order?" <end>
"How soon till I get it?"<end>
"I broke a ring, I need a new one."<end>
I don't know who you are, where you came from, what product, and worst of all, I CANNOT HELP YOU!
Always include name, address, receipt or order number, issue, and a descriptive - not overly lengthy summary of the issue.
3) We are always here - email, web, phone, shop, and not always on PM. You really can't find a way NOT to contact us.
02-04-2006, 07:46 PM
#15
Senior Member
SL Member
Scion Evolution
Join Date: Oct 2005
Location: Andersen AFB, Guam
Posts: 5,277
I dont know the deal Umnitza, I have never dealt with you. But I will say posting a cocky attitude like that and pretty much bashing those that complain....doesnt show good customer service to me.
I know you need to defend yourselves and I respect that. But good customer service acknowledges that, unfortunalty, the costumer is always right. Then deal with it from there. Especially when commenting to an entire forum, posting stuff like this does not look good. You have a reputation to uphold. Or in my case try and start.
Im not saying I wouldnt buy from you, because i never base my opinion off of one lonely little persons ordeal. I know stuff happens. And all these threads about dont buy from some company because one person had a problem are funny. Yes post your problem up, but dont expect everyone to boycott over one problem.
Hope all this is resolved. And my rant is done...
I know you need to defend yourselves and I respect that. But good customer service acknowledges that, unfortunalty, the costumer is always right. Then deal with it from there. Especially when commenting to an entire forum, posting stuff like this does not look good. You have a reputation to uphold. Or in my case try and start.
Im not saying I wouldnt buy from you, because i never base my opinion off of one lonely little persons ordeal. I know stuff happens. And all these threads about dont buy from some company because one person had a problem are funny. Yes post your problem up, but dont expect everyone to boycott over one problem.
Hope all this is resolved. And my rant is done...
02-06-2006, 04:32 AM
#18
Senior Member
SL Member
Join Date: May 2005
Location: Irvine, CA
Posts: 1,229
From: dp-_- [mailto
xxx@yahoo.com]
Sent: Monday, November 28, 2005 10:55 AM
To: Umnitza, Inc.
Subject: Enquiry from umnitza.com
My order was ordered through creativecompacts.com Order #xxxx. (Scion
tC
Demon Eyes)
When my package was originally shipped, one large demon eye ring came
broken. A replacement ring was shipped immediately there after, but
that
ring also came in broken. I sent an e-mail to James over at
creativecompacts
regarding the replacement, but I still have not recieved it. I can
provide
an e-mail that I sent to them if need be necessary.
I just spoke to James today which advised that they just fwd all
questions/concerns regarding demon eyes over to you guys as you guys
ship
directly to the end consumer. James then had me call you guys (Matt)
about
my problem and Matt advised me to e-mail you guys and you will handle
it
here.
So, my original order was placed on 10/11/05. The original set was
recieved
with one large halo broken on 10/14/05. The replacement ring arrived
broken
on 10/21/05. Again, if need be necessary, I can fwd the second e-mail
request regarding the broken ring to show that I have been trying to
get
this handled ever since I recieved the second ring.
If there are any questions, you can contact me directly at
xxx-xxx-xxxx.
Thank you,
-Nick
__________________________________________
From: "Umnitza Information" <info@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Enquiry from umnitza.com
Date: Mon, 28 Nov 2005 22:16:09 -0800
This was over a month ago.
It's not clear where the issue is, so we'll split the difference.
We'll pay for a new ring, you pay for shipping. $10 paypal
üm•nitza inc.
---------------
Information
925•922•5777
www.umnitza.com
paypal@umnitza.com
________________________________________________
From: dp-_- [mailtoxx@yahoo.com]
Sent: Monday, November 28, 2005 11:21 PM
To: info@umnitza.com
Subject: RE: Enquiry from umnitza.com
This is over a month ago because it was not handled correctly by either
your
third party vendor
(creativecompacts) or yourself (if they really forward e-mails
regarding
replacement rings, then how come it wasn't handled on your end?). Like
I
said, I have proof that I attempted to get this handled the same exact
day I
recieved the replacements. Each time I attempted to contact
CreativeCompacts.com, I was always told I would get "a call back later"
or
that it was handled and should be arriving "any day now."
I can even take pictures of the whole set with the broken rings in the
original box of which has never been disassembled. All parts are
literally
still in their original state...tied up with those twisty ties and
everything. Never once was I told to contact you guys until today.
Would you call someone that told you "it has already been handled and
should
be arriving to you any day now," over and over again to make sure over
and
over again that "it has been handled?" I didn't think so.
Not only that, I'm not a kid with nothing but Demon eyes on
his
mind. I've got other stuff to handle and worrying about something that
"is
handled already" wasn't exactly on the top of my list of stuff to do.
I'm not paying a damn thing extra. I'll call James at creativecompacts
again tomorrow to see what he has to say about it. I don't plan on
paying
for anything and I shouldn't as I didn't drop the ball. Either you
guys or
creativecompacts did. $10 is nothing...but it's not about that, it's
about
the principle.
Because the issue wasn't clear enough:
I contacted your third party vendor to send me replacements. Your
third
party vendor led me on the believe that replacements were on the way.
So
like a consumer, I waited for my replacements. Only today was I told
they
had nothing to do with it and that you guys were the ones that handled
it.
So I finally contact you guys today and this is the garbage I'm am
dealt.
So maybe it's creativecompact's fault for leading me on. It apparently
isn't your guy's fault.
So I'll e-mail you tomorrow regarding this after speaking to James.
Regards,
-Nick
______________________________
It's no one's fault, things slip through the cracks sometimes, we deal
with
hundreds of customers per week.
üm•nitza inc.
---------------
Information
925•922•5777
www.umnitza.com
paypal@umnitza.com
________________________________________
Date: Tue, 29 Nov 2005 12:14:53 -0500
From: "Sales Dept - CreativeCompacts.Com" <sales@creativecompacts.com> Add to Address BookAdd to Address Book Add Mobile Alert
Subject: Nick xxx
To: mattg@umnitza.com
Matt:
You need to go ahead and ship Nick xxx's Demon Eye asap.... He should not be charged any fees. I forwarded you an e-mail on 10/27/05 and you failed to respond. Now based off a conversation yesterday with the customer, you told him since it was so long ago, you have to split the cost. Both the customer and I the retailer did everything correctly, however you failed to respond. Please correct this. I will supply you a copy of the e-mail below from 10/27/05
February 5, 2006. Still no rings. GOTTA LOVE THE FACT THAT I AND UMNITZA ARE NOT THE ONES TO BLAME! YAY! WOOHOO! I FEEL LIKE SUCH A WINNER!
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Mon, 19 Dec 2005 17:25:50 -0800
No problem, but they are out of stock til middle of next week. (So around xmas time)
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Tue, 20 Dec 2005 00:52:27 -0800
No, it has not yet come in
We sold over 250 of these in 4 months
since
announcement Sorry Nick, soon as we get them, we will ship out.
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
_______________________
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Wed, 28 Dec 2005 08:30:50 -0800
Yes sir, understood.
Projector project is coming.
Rings are supposed to arrive here on Jan 3rd.
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'Nick xxx'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Fri, 6 Jan 2006 07:08:42 -0800
Just a few more days for the rings to arrive. (So much for the third)
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: Nick xxx [mailtoxx@yahoo.com]
Sent: Friday, January 20, 2006 12:19 AM
To: mattg@umnitza.com
Subject: RE: Nick xxx
Uh Matt?
Have they arrived?
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Fri, 20 Jan 2006 00:25:42 -0800
They are now in stock.
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: dp-_- [mailtoxx@yahoo.com]
Sent: Friday, January 20, 2006 10:12 AM
To: mattg@umnitza.com
Subject: RE: Nick xxx
Ok, so did you send the big ring out?
-Nick
___________________________________________________
Did you have a paypal to us for this?
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
So to recap, the shipment is insured, so it's not their fault it has taken 2 months to get me a replacement. It's my fault for using their delivery method. It's definately not Umnitza's fault that even after they sold 250 pairs in four months that they're so convieniently "out of stock" for an entire month...especially the xmas month. And I still don't have my rings because their method of shipment has broken my rings somehow.
I've told you this time and time again Umnitza. It's not about the ring, it's about the principle. This crap is getting ugly. REAL FAST.
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'Nick Ngov'" <darkxrose@yahoo.com>
Subject: RE: Nick Ngov
Date: Mon, 23 Jan 2006 08:16:06 -0800 <~~~~~~~~~~~~
You should have the part today or tomorrow. <~~~~~~~~~~ERRRRRRRR WRONG
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com[/b]
xxx@yahoo.com] Sent: Monday, November 28, 2005 10:55 AM
To: Umnitza, Inc.
Subject: Enquiry from umnitza.com
My order was ordered through creativecompacts.com Order #xxxx. (Scion
tC
Demon Eyes)
When my package was originally shipped, one large demon eye ring came
broken. A replacement ring was shipped immediately there after, but
that
ring also came in broken. I sent an e-mail to James over at
creativecompacts
regarding the replacement, but I still have not recieved it. I can
provide
an e-mail that I sent to them if need be necessary.
I just spoke to James today which advised that they just fwd all
questions/concerns regarding demon eyes over to you guys as you guys
ship
directly to the end consumer. James then had me call you guys (Matt)
about
my problem and Matt advised me to e-mail you guys and you will handle
it
here.
So, my original order was placed on 10/11/05. The original set was
recieved
with one large halo broken on 10/14/05. The replacement ring arrived
broken
on 10/21/05. Again, if need be necessary, I can fwd the second e-mail
request regarding the broken ring to show that I have been trying to
get
this handled ever since I recieved the second ring.
If there are any questions, you can contact me directly at
xxx-xxx-xxxx.
Thank you,
-Nick
__________________________________________
From: "Umnitza Information" <info@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Enquiry from umnitza.com
Date: Mon, 28 Nov 2005 22:16:09 -0800
This was over a month ago.
It's not clear where the issue is, so we'll split the difference.
We'll pay for a new ring, you pay for shipping. $10 paypal
üm•nitza inc.
---------------
Information
925•922•5777
www.umnitza.com
paypal@umnitza.com
________________________________________________
From: dp-_- [mailto
xx@yahoo.com] Sent: Monday, November 28, 2005 11:21 PM
To: info@umnitza.com
Subject: RE: Enquiry from umnitza.com
This is over a month ago because it was not handled correctly by either
your
third party vendor
(creativecompacts) or yourself (if they really forward e-mails
regarding
replacement rings, then how come it wasn't handled on your end?). Like
I
said, I have proof that I attempted to get this handled the same exact
day I
recieved the replacements. Each time I attempted to contact
CreativeCompacts.com, I was always told I would get "a call back later"
or
that it was handled and should be arriving "any day now."
I can even take pictures of the whole set with the broken rings in the
original box of which has never been disassembled. All parts are
literally
still in their original state...tied up with those twisty ties and
everything. Never once was I told to contact you guys until today.
Would you call someone that told you "it has already been handled and
should
be arriving to you any day now," over and over again to make sure over
and
over again that "it has been handled?" I didn't think so.
Not only that, I'm not a kid with nothing but Demon eyes on
his
mind. I've got other stuff to handle and worrying about something that
"is
handled already" wasn't exactly on the top of my list of stuff to do.
I'm not paying a damn thing extra. I'll call James at creativecompacts
again tomorrow to see what he has to say about it. I don't plan on
paying
for anything and I shouldn't as I didn't drop the ball. Either you
guys or
creativecompacts did. $10 is nothing...but it's not about that, it's
about
the principle.
Because the issue wasn't clear enough:
I contacted your third party vendor to send me replacements. Your
third
party vendor led me on the believe that replacements were on the way.
So
like a consumer, I waited for my replacements. Only today was I told
they
had nothing to do with it and that you guys were the ones that handled
it.
So I finally contact you guys today and this is the garbage I'm am
dealt.
So maybe it's creativecompact's fault for leading me on. It apparently
isn't your guy's fault.
So I'll e-mail you tomorrow regarding this after speaking to James.
Regards,
-Nick
______________________________
It's no one's fault, things slip through the cracks sometimes, we deal
with
hundreds of customers per week.
üm•nitza inc.
---------------
Information
925•922•5777
www.umnitza.com
paypal@umnitza.com
________________________________________
Date: Tue, 29 Nov 2005 12:14:53 -0500
From: "Sales Dept - CreativeCompacts.Com" <sales@creativecompacts.com> Add to Address BookAdd to Address Book Add Mobile Alert
Subject: Nick xxx
To: mattg@umnitza.com
Matt:
You need to go ahead and ship Nick xxx's Demon Eye asap.... He should not be charged any fees. I forwarded you an e-mail on 10/27/05 and you failed to respond. Now based off a conversation yesterday with the customer, you told him since it was so long ago, you have to split the cost. Both the customer and I the retailer did everything correctly, however you failed to respond. Please correct this. I will supply you a copy of the e-mail below from 10/27/05
February 5, 2006. Still no rings. GOTTA LOVE THE FACT THAT I AND UMNITZA ARE NOT THE ONES TO BLAME! YAY! WOOHOO! I FEEL LIKE SUCH A WINNER!
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Mon, 19 Dec 2005 17:25:50 -0800
No problem, but they are out of stock til middle of next week. (So around xmas time)
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Tue, 20 Dec 2005 00:52:27 -0800
No, it has not yet come in
We sold over 250 of these in 4 months since
announcement
Sorry Nick, soon as we get them, we will ship out. üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
_______________________
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Wed, 28 Dec 2005 08:30:50 -0800
Yes sir, understood.
Projector project is coming.
Rings are supposed to arrive here on Jan 3rd.
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'Nick xxx'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Fri, 6 Jan 2006 07:08:42 -0800
Just a few more days for the rings to arrive. (So much for the third)
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: Nick xxx [mailto
xx@yahoo.com] Sent: Friday, January 20, 2006 12:19 AM
To: mattg@umnitza.com
Subject: RE: Nick xxx
Uh Matt?
Have they arrived?
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'dp-_-'" <xxx@yahoo.com>
Subject: RE: Nick xxx
Date: Fri, 20 Jan 2006 00:25:42 -0800
They are now in stock.
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
From: dp-_- [mailto
xx@yahoo.com] Sent: Friday, January 20, 2006 10:12 AM
To: mattg@umnitza.com
Subject: RE: Nick xxx
Ok, so did you send the big ring out?
-Nick
___________________________________________________
Did you have a paypal to us for this?
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com
So to recap, the shipment is insured, so it's not their fault it has taken 2 months to get me a replacement. It's my fault for using their delivery method. It's definately not Umnitza's fault that even after they sold 250 pairs in four months that they're so convieniently "out of stock" for an entire month...especially the xmas month. And I still don't have my rings because their method of shipment has broken my rings somehow.
I've told you this time and time again Umnitza. It's not about the ring, it's about the principle. This crap is getting ugly. REAL FAST.
From: "üm.nitza" <mattg@umnitza.com> Add to Address BookAdd to Address Book Add Mobile Alert
To: "'Nick Ngov'" <darkxrose@yahoo.com>
Subject: RE: Nick Ngov
Date: Mon, 23 Jan 2006 08:16:06 -0800 <~~~~~~~~~~~~
You should have the part today or tomorrow. <~~~~~~~~~~ERRRRRRRR WRONG
üm•nitza inc.
---------------
matt grintsaig
925•922•5777
www.umnitza.com
paypal@umnitza.com[/b]
02-06-2006, 08:57 PM
#20
Senior Member
SL Member
Scion Evolution
Join Date: Oct 2005
Location: Andersen AFB, Guam
Posts: 5,277
Ok well I am now in on the Umnitza bad customer service bandwagon. In another thread, one of umnitzas owners is trying to pull a fast one on the scion community. He raised the website price, to make his personal sale price cheaper.:
https://www.scionlife.com/forums/vie...r=asc&&start=0
---------
it easy install, and now that everyone can see im part owner of umnitza, where i just put the price to $159, i sell it for $149 free shipping on this forum
what do you mean? im not begging!! im doing a favor for the scion tc community, its better to buy off here, because im offering free shipping?? i dont get what your saying man??? i just want to become a good memeber of the scion community so im selling it for less on here.
-------------
Im not saying dont buy from them....this is just another example of their customer service.
https://www.scionlife.com/forums/vie...r=asc&&start=0
---------
it easy install, and now that everyone can see im part owner of umnitza, where i just put the price to $159, i sell it for $149 free shipping on this forum
what do you mean? im not begging!! im doing a favor for the scion tc community, its better to buy off here, because im offering free shipping?? i dont get what your saying man??? i just want to become a good memeber of the scion community so im selling it for less on here.
-------------
Im not saying dont buy from them....this is just another example of their customer service.