I ordered seat brackets from Weapon R and I recieved them about two weeks ago. I was very happy that I got them because I could finally install my seats after 6 months of waiting. I opened the box and come to find out there's only one seat bracket. I also noticed the box was banged up pretty bad and half of the seat bracket was sticking out of the box. I called Weapon R about 10 minutes after the UPS guy left and they told me to send them pictures and I did withen about 10 minutes I had the pictues for them. Now, its been 2 weeks and I was told they would pick them up and then when they recieve the old one they would finally send out the new ones. Its been two weeks and I have got nothen picked up or even a phone call. I am very disapointed in their service and I will never buy from them again. NEVER> NEVER< NEVER.

I am just posting this because I don't want anyone else to get screwed like I did. Weapon R SUCKS and I will never deal with them again.

Heres some pics to prove what i am talken about.

 

yeah, ill never buy from them again either. they are having an issue with replacing my broken engine damper bracket. they say i have to send in the broken one first even though i sent them pics of the bracket, my proof of purchase and yet i am supposed to go through the trouble of removing it and wait for the new one to come in then install it again. When the whole issue is thier crappy welding job. I just dont have the time to take it off in the first place. i only work 70hrs+ a week!

So i welded it myself instead.

Sorry to add to your post but i wanted to jump on the bandwagon with this one, lol

 

No, its cool man. Its sad to see how many of us Scion owners are getting screwed by after maket part companies.

 

yup!

Most of them are pretty good on this site, and MWM APPEARS to be ok but they are very difficult to work with. I gave up after going back and forth for 3-4 weeks. Definately not going back to them!

I have already let others in my community aware of thier CS issues as well. whatever, thier loss i guess

 

call them back and ask to speak with ray


im sure he will work somthing out with you. i cant speak for the reset of the company but i know he is a good guy and do all he can tho help you

 

i feel ur pain, i got both my brackets, but mine were sticking out of the box the same way. i was also told my brackets would fit the seat i got...yeaa...NOPE!!!
so now i have to wait 3weeks for a custom bracket, and spend more money....real fun

 

I called today and they are sending them out right away. They told me its UPS's fault and not theres. I just told them I don't care about what you have to say, just give me my brackets.

 

after looking at the pictures, and seeing how the bracket was packaged in the box, I feel I had to post. I work at the UPS Store and pack tons of boxes on a daily basis. It looks to me that that box was packaged with no peanuts or bubble wrap for something that is metal, sharp edges, and could easily pierce through a single corrigated box. They should definitly give atleast an inch an a half on every side of the box and atleast use peanuts surrounding the mounting bracket. There is no way something that heavy with that many sharp edges will ever make it without getting damaged (the box or the item). They need to learn how to box things up. That should have never arrived the way it did.

 

^ well theyre right though... UPS SUCKS. they tossed an air strut i ordered from air lift company, OVER MY FENCE to put it in my backyard for "safety"... the fitting broke in the strut, and the strut locked up. the box was f'd up too....

sometimes we overlook the messenger... cuz sometimes it IS the messengers fault..

 

although i dont like weapon-r parts, i agree with it not being their fault. as a fedex ground employee i can say the way they run things at ups is about the same. your box looks like it got jammed up on the convayor belt. and that kind of force popped the box open and the other 1 fell out. thats also y part of it is stickin out the box. 1 of the handlers there just taped it up and sent it back down the belt to b loaded onto a trailer or a van instead of being takin to the QA (quality asurance) manager to b handled correctly. as bad as i think wr is they wouldnt ship u a box like that. i do this mess every day so trust me. your other bracket is at the ups terminal somewhere. this problem is the reason y i check with every company to c who they go though for their shipping so i know what to expect. this is a warning to everybody that reads what i just said, especialy for those who order anything fiberglass.

 

I have had many boxes that were sent back directly to our store because the packaging wasn't sufficient and the box either caved in, or was damaged. They aren't going to just slap some tape on it and send it on its way when it looks as destroyed as that box does. DOESN'T HAPPEN. That box definitly was not a brand new box to begin with, look at all the tape on it. All that tape would not do anything for a brand new box, you wouldn't need it. About the driver throwing the other guys strut into his backyard... ...thats just an idiot driver. Those safety concerns/situations are up to the drivers. Looks like the one that delivered your box didn't know what he was doing and/or was very afraid of it getting stolen. The box shouldn't have arrived as it did, it should have been stopped and sent back to weapon R, but I can tell you for a fact that UPS didn't do all that damage. When I bought my intake from Weapon R - it was sent to me in the original box that was inside another box filled with peanuts. It arrived perfect, I don't know who handled the shipping for your mounting bracket...but they should be fired.

 

i c your point, but like i said, i do this every day at the terminal and i c boxes like his get caught out like that all the time, i just dont tape it up and put it back on the belt to b processed and delivered. i noticed that a box could start off new, but for some reason, by the time it gets to the 2nd or 3rd terminal transfer, it would look like that. the way its packed does have a lot to do wit it, but we wont know how it was packaged till he gets his new shippment. a lot of people dont know how mail is processed. we know its waaaaay more than just about the delivery man. i've seen intake systems pass through the building every day with no problem. when a bigger box is tryin to make it through the building, the chances for bottle necking with smaller boxes increase, there for damaging the bigger box on a 3ft wide convayor belt.

 

i hate when places give you the run-around and try to stick the blame on someone else

 

I can't stand that either. The bracket was wrapped in about an 1/2 inch of very small bubble wrap. The part that was sticking out of the box was not even wrapped. If they packeged it right in the first place I would be sitting on my seats in my tC already. But now I have to wait even longer.

 

I agree with that. Hopefully they pack it better next time so the box doesn't end up destroyed. All parties were at fault in this case. Sucks to be the one that has to deal with it all

 

Let me start off by saying if anyone receives a package from any shipping company from any company in the condition that this customer received it in should automaticly refuse the shipment for damaged goods. In no way do we ship any item out in that condition. Also if you look at the pictures there is brown packing tape. UPS BROWN packing tape. We do not use UPS BROWN packing tape. I can tell you i persoanlly packaged that "SET" of seat brackets. From what i can tell UPS damaged the box LOST the other side seat bracket. I also explained to this customer that there is a process that wee must go through to file a damage claim through UPS. I did tell you it will take time to go through this process. Just friday afternoon we received notice that UPS is has denied our claim.

also in regards to the UPS store worker the brackets were wrapped in multiple layers of bubble wrap. I personally wrapped them myself. Looks like UPS lost the bubble wrap too.

I am extremlly sorry you feel this way , and had to go on the board to voice your opinions. Please call me directlly to resolve this issue accordinlly.

Chris w. Weapon-R / Monstermotorworks

 

It is not a run around. there is a process a comapny that ships item they must go through to file claims for damged goods.

Im sorry you dont understand these process.

 

yea dont buy from weapon-r
theyre stuff is cheap

 

I would like to hear your opinion why yo think our product is cheap. I would like the opportunity to chage your opinion. You going to the SE 2nd aniversary gathering if so pm what product you would love to see and ill help you with that opinion.

thanks
chris w.

 

I wont comment on WR. I will comment on shipping companies.

When I was 18, I worked at RPS (like UPS but different company). The stuff they do to packages is amazing. I loaded trucks at main hub. Stuff came down a chute to the back of the truck. I picked the box up and loaded in a 40 foot trailer by hand. Well the front of the truck is a 40 foot walk from where the package lands. Do you think I walked each package to the front of the truc???
The stuff people did to packages was horrible. We did bulk shipments of cheetos. Guys would ACCIDENTLY break the box open, grab a bag of cheetos, then tape it up and throw a claim sticker on it. And on it went.

Yup I highly doubt WR sent the box like that. This is UPS fault. But WR shouldnt make you wait for a claim to go through. That is their battle to get refunded. They should refund or ship new to you immediatly.

Good luck